火车从东京到京都市

试图找到车站的正确位置并使用我的车票非常紧张

Trying to find the correct part of the station and use my tickets was very stressful

我是在需要新干线车票的前一天晚上买的票，所以有点临时起意。我买票时，票价是以欧元计算的，所以我开始不放心，但还是继续购买了。我收到了收据邮件，但没有马上收到确认邮件。我一直等到第二天，也就是我们出发的那天 14 时 25 分。10 时 30 分，我仍然没有收到电子邮件，于是我的恐慌加剧了。我开始给 12Go 发邮件询问确认邮件。11 时 25 分，我终于收到了确认邮件，于是我终于放心了。当我们来到新干线闸口，使用提供的二维码登上新干线时，二维码却失效了。恐慌再次袭来。我担心这不是真的，或者 12Go 是个骗局。他们让我们登机，我们坐在预定的座位上，这肯定是合法的，因为售票员从未质疑过我们坐在预定的座位上。我的恐慌还没有完全平息，因为我不确定他们是否会在抵达后向我收费。恐慌再次袭来。到达京都日本新干线火车站后，我们试图用二维码出站，但二维码再次失效。恐慌再次袭来。由于语言不通，我不知道该怎么办，但车站服务员帮助了我们，他用系统扫描了我们的二维码，我们出了新干线车站，到达日本京都时又感到安心了。虽然最后一切都解决了，但作为一个外国人，在语言不通的地方旅行，总觉得哪里不对劲，很伤脑筋。今后，我会直接在火车站付款，即使这样会贵很多。

I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.

乘坐新干线的感觉很好。主要问题是从东京站换乘新干线。这很复杂，花了很长时间。我们还需要四处打听。如果车票上能附带地图/指南就更好了。

The bullet train ride was good. The main issue was transferring from Tokyo station to the Shinkansen. It was very complex and took a very long time. We needed to ask around a lot too. It would be great if the tickets came with some kind of map/guide to help travellers

没有座位的车厢太拥挤了，让人很不舒服。很难找到座位，而且气味难闻。

The no reserve seats were so crowded and uncomfortable.. there was way too many many waggons with available seats. It was difficult as uncomfortable to find a seat and smelly

顺利快速而安静，同时我看到了其他游客可能错过的日本的一个侧面。

Smooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.

我想把我的票改成更早的时间，但在你们的网站上找不到如何改。

I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website

从东京到京都旅行。火车准时到达，非常快速和方便的服务。

Traveled from Tokyo to Kyoto. The train arrived on time, very fast and convenient service.

Easy purchas