Laos Group Tour

On time and Quick ride!

Received the train tickets for the correct date, time and class a few days in advance

Much to long to have a confirmation after paying. The announcement stated a 16-hour wait for confirmation, but it ended up being over 50 hours. We had to find another transportation solution.

The train was on time, also clean and comfy.

Long time for the ticket with you

Over 3 hours late. Not the minivan in the photo, no air conditioning, and so much dust when we boarded that our clothes and bags were dirty before we even started our trip. Seriously, that heap of junk was a real hazard. The other minibuses had the comfort I'd hoped for. The driver even stopped in a town to pick up a friend. Of all our experiences with the 12GO platform, this is the worst!!! Truly very disappointing...

It was ok, but it was not the booked train, it wS another later on......I got my conection but there was hardly any tolerance if there would be a delay.......today it seems the same with my train tomorow from Lluang Prabang heading to Vang Vieng

The tickets were only booked when I had to enquire about it and hence a later train can only be booked. The expectation is the tickets should be booked whenever the booking window opens,

The train I bookes did not run - but this information I received only when calling you. 12go did not inform me at all.

FIrst day, Huay Xay to Pak Beng was fine. Second day, Pak Beng to Luang Prabang, the boat was overloaded with passengers, and risked being unsafe. In December, a boat hit rocks and sank, river currents are dangerously strong.

Partner company does NOT send ticket via email. Had to inquire via WhatsApp and they eventually sent it there.

I am not sure how this works but even if you select a train and pay for it, you might not be able to get a ticket. In fact, you won't know until the very last minute.

Good value. Very comfortable first class and uncrowded. Train was 15 mins late but otherwise perfect.

The communication from 12GO could have been better. There was a last minute schedule change and a change from 1st to 2nd class. 2 class turned out to be fine so not a huge problem. I am supposed to get a refund for this but havent heard anything about thay yet. (But it has only been two days so maybe that takes a little longer)

this vendor is very good they find alternative seats for us when the original seats were not available v professional

very good service , offered to help upgrade our seats to first class as out seats are sold out !!! send us confirmation even late at night to ensure we are well informed

Responded to WhatsApp and sent through images of QR codes for the tickets.

All went smooth Train was on time Comfortable seats

It was a comfortable and pleasant journey.

I had the reservation confirmed quite early. But I know it’s not the case for one of my friend who had her reservation canceled. For my trip everything was easy

I didn't have a problem with the service as in the train I booked, however, unfortunately it took 48hrs and a few emails from booking online to the operator confirming my booking (only a day before my scheduled departure), when the email stated confirmation time 19hours. I booked the train for 13:57 and it was booked for 13:32 for whatever reason.

I recieved my ticket just few h

We booked first class tickets for the train from Vientiane to Luang Prabang. The request was handled by a third party operator even so we paid 12go. The operator came back to us with the information, that the requested train is not running and we should choose between 3 other time options (as we have requested in the original booking, that in case the requested train is not available to change the time but not the date or the class). The operator only came back to us 16 hours before departure, with two tickets for the train we originally requested and in the first response form the operator was not running that day. We requested a refund through the operator and also through 12go. The only response we have received were another confirmation now by 12go for the second class tickets and several requests to rate the service. The tickest go on sale by the train company three days before. To only get a final confirmation 16 hours before departure for the wrong ticket is unacceptable and put the customer in and uncomfortable situation. Reading other customers comments, it seems that leaving the customer in the dark as long as possible and then issue a ticket that does not reflect the paid ticket, is part of the business model. Our request for at least a refund for the change from first to second class is still outstanding as is any reply from 12go on this matter.

We booked our train departure at noon, which was confirmed. One day before our trip it was postponed to 6pm and we had to change our travel plans

Time indicated is not accurate. We arrived one hour later than indicated.

An extraordinary adventure with a wonderful driver!

It was chaos in the train car. Many people were not in their correct seat. And that took forever for people to find a empty seat cause train was full.. you didn't now what end of the train car to enter so you had to push past people that eleas going the wrong way. Luggage was everywhere.

I had to contact the provider myself because 2 days before the train I did not receive the ticket , but once contacted they sent me the ticket pretty fast

Great help, trip had up’s and down’s but 12Go help is all the way!

Communication with company was poor, didn’t receive the tickets we initially booked and had to chase them up 24 hours before our train, ended up being put on a train later that day after sending multiple messages in a row hearing no response. Train itself was perfect but wouldn’t use this again

Only found out that the tickets we purchased through this app months before this weren’t actually bought on their end and we had no tickets whilst I was stood in line in the train station. Have emailed and heard nothing back. Don’t recommend

The departure was one hour later than previous be cause the driver had to pick up all the passengers. Despite of that there was not enough space for our lugages.

Bus was overfilled with people, we had a delay of about 4h. Breaks were not well communicated. In advance there was a wrong communication that our train was cancelled although we booked a van.

Hello, Just a few things that was bad about the service; I thought when I brought the ticket from 12Go meant I had the tickets, not be told that the train has been

we were 12 people, including the driver, crammed together, sweating and sticky on vinyl seats. The vehicle had no air conditioning (just a fan) and the road was in terrible condition.

Booked first class, given second class ticket going backwards in middle seat. Was told my ticket would be issued in 8 hours. Took 3 days after I followed up. The Laos tour group you pawned me off to never replied to my message asking explanation as to why I didn't get a first class ticket. Is that what I paid for? Still not sure.

Good trasfert

The tickets were not sent as promised. I had to contact Laos Group Tours directly to get the tickets. I was worried I might not have a seat on the train. There must be a better way of doing this.

The train was great. However the intermediate company who sold the ticket offer the train at an incorrect hour (12:22 instead of 12:50). Furthermore, they offered the transfer to the train station, and even though we accepted, they never replied so we had to get to the train station by ourselves. I would suggest to take this train but not through this company.

The company did not send the tickets by the time promised. Confirming required numerous texts and a phone call.

For outbound, there was only 1 passenger QR code. We need to run to ticket counter & retrieve for another one.

The time I initially booked was changed, but they communicated well about it. I didn't get my ticket until about 12 hours prior to my departure, and it came through at about 2:30AM local time. I wasn't sure if I'd have a ticket or not -- but I got it!

I had to contact the agency twice before my ticket was issued.

The train ride itself was good, but the service before needs improvement. I wrote one day before the journey for final confirmation. It took some time to get a reply. We did not received a ticket for the train we originally booked. This is ok. However, I think without asking for final confirmation for the tickets, we would not have received the tickets

I sent multiple emails and text messages saying we still didn't have tickets to return to Luang Prabang. All I received back is we'll look into it and get back with you. Thankfully I got my hotel guy involved and he got things rolling.

Well, if you consider that your Account gets charged directly, but neither receiving the confirmation as advised and you've to Deal with the operater itself, who Not even replied on contact.. i showed Up personally and only then the received the Info, that the booked train is Not available... Basically it was just luck, otherwise chances would have been quiet high to Miss my flight. Also the operater itself seemed Not be interessted in active customer service and Care. You should really Stop to offer These Services, Backpacker Times are over and people have schedules nowadays ( talked to at least 3 other people who thought they could trust a booking via an App too) Also paid for the Highspeed train and had a Seat in the regular one...so i also have given a huge Tip for the "service"

We booked for 2 persons but received only 1 QR code. I asked for another QR but no reply. We had been stopped by security at Vientiane railway station. Need to que at the ticket counter. No more 12Go again.

I had a problem with my voucher and a missing ticket confirmation, the operator was very nice, but only could tell me that he could not help me. So what experience can I describe?

I booked my train tickets from Vientiane to Luang Prabang, and had a great expérience with 12go.Asia Team !

Train was fast, comfortable and efficient. Worth the extra for first class for more comfort.