CY
Chiew YMisleading Information and Overpriced Tickets – Very Disappointing Experience
We purchased train tickets through 12Go from Vientiane to Kunming Railway Station. However, the e-tickets showed Kunming South Station instead.
When I contacted their customer service by email, they assured me that their system confirmed Kunming Railway Station as our destination. Unfortunately, when we checked with the train staff onboard, we discovered that our tickets were actually booked only to Kunming South Station.
Fortunately, we were able to pay an additional RMB 10 on the spot to resolve the issue. What made this experience even more frustrating was that 12Go charged us approximately RMB 500 more than the original ticket price.
The inconsistent information, misleading reassurance, and excessive markup have seriously damaged my trust in this platform. I would not recommend 12Go based on this experience.
永珍 到 昆明, 火车 #D84 二等座, Laos Railway by RG Adventure (RG Adventure ), 2026年10月22日
RY
Richard YOverall it is positive and I believe it is as good as it gets when booking through an agent since it is stipulated that LCR tickets can only be purchased manually at the station. The main uncertainty is that tickets (not stated whether QR code can be used to board the train) can only be collected or issued through email or WhatsApp on day of travel itself. When I and my siblings b showed up at Vientiane station, we still collected paper tickets which in fact is required to enter the station to board the train itself. Then again we saw passengers boarding the train with QR code on their phones. This should be clarified and made clear to travelers.
永珍 到 昆明, 火车 头等舱, Laos Group Tour, 2025年8月24日
DT
Darren TVoid ticket die to spelling g error in name which resulted in having to fly to kumming. Was a terrible experience due to someone human error issuing the tickets
永珍 到 昆明, 火车 #D888 二等座, Laos Railway by RG Adventure (RG Adventure ), 2025年8月8日
PM
Patriot MVery pleasant experience. Cleanliness and service are very good. Only thing is the station only opens at 07am. Before that time, you cannot enter the station and have to wait outside. The passenger queue is not orderly.
永珍 到 昆明, 火车 #D888 二等座, Laos Railway by RG Adventure (RG Adventure ), 2025年5月30日