APT Travel Limousine Bus

Booked a bus from Mai Chau to Moc Chau. Received a message after booking saying that the time we picked wasn't available, no big deal we are pretty flexible so arranged a different time. After back and forth messages with them saying they got the times wrong and we had to rearrange again, the pick up time ended up being changed about 4 times. Eventually settled on 10:30am pick up. The next morning we had a knock on our door at 9am, saying the driver was outside. Had a conversation trying to explain that they were 1.5 hours early and we were not ready, but the drivers schedule said that we were due to get picked up at 8:30. By the time we had finished packing we were in the car for 10am with them heading to the minibus, where we were dropped outside a shop and told that the bus wouldn't be picking us up until 11, so it was pointless us rushing to leave early with the driver. Bus was dirty, with rubbish in the pockets, moldy food in the cupholders and complementary water bottles that had been half drunk. The bus dropped us off in the middle of nowhere, over a 2 hour walk away from our hotel, and we had to get someone to call a taxi for us. Could've been a miscommunication about drop off points but it had said on the booking that we would be dropped off in the city center. In the taxi we then drove past our bus and it had crashed into the back of a van. So overall not an experience I would recommend But thank you to the woman at the drop off point that booked the taxi for us.

Multiple buses and cars for the journey - this was not explained before hand. Pickup was delayed and we ended up arriving at our destination nearly 3 hours after the promised arrival time. Final driver tried to charge us extra to take us to our destination.

The driver was excellent. The car was too small. We were 4 big adults in a sedan car.

Apart from the contact person who helped us via WhatsApp, the whole experience was very complicated. We were transferred between five different vehicles, and no one ever explained what was happening. They would simply tell us to get out and move to another vehicle. The journey was significantly delayed and it took a very long time to reach our destination. We were already exhausted from the day and just wanted the trip to be over.

Comfortable, but the drivers can be a bit hectic on the road. Maybe it comes down to not being used to Vietnamese driving.

Vehicle comfortable, and on time but driver was driving dangerously

The communication was good, pick-upnwas okay, we had to change the car, but that was no problem. There were no seatbelts so we didn't feel safe.

Very comfortable trip. The pick up location was a bit difficult to find. There was a switch from a van to the actual bus in Hanoi. Panoramic bathroom brake. Overall great experience!

The Assistant „Tom“ was very well organized and did a very good Job

A good and safe driver picked me up at one guesthouse and dropped me off at the other. Unfortunately, the journey took an hour longer than planned.

Very comfortable and clean bus. The pickup at the hotel was smooth and the bus came on time. I’d travel again with this agency

The driver go to fast, taking risks. He dont speak english.

We took the mini bus from Hanoi to Chai Mau and it was great! First a smaller bus brought us from Old Town to a bigger van. The van was old but comfortable, the driver drove well and we stopped at a beautiful viewpoint plus shop for a (toilet) break. In total the journey did take a little longer (12:30-17:00) but that was fine.

Nice driver but the schedule is not realistic. I paid extra to be earlier in Sapa but ended up in normal bus So instead of 5 pm arrived at 19.30.

We paid more for a 9-hour journey instead of the cheaper 11-hour one. In the end, it took us 12 hours. Will you give me a discount on my next booking?

It all worked out in the end, but it was super stressful. As stated in the booking confirmation, you should write them in advance for the hotel pick up. I did that, nobody answered for 24hours. Only after someone from our hotel called, they answered. They told the hotel staff that a pick up was not possible, we should come to the town. I then told them that we would come directly to the pier, makes more sense. Then they said they could pick us up at the hotel. I send them a picture of the location at the interception of the main street and marked the spot where we would wait. ATP wrote ok, we will come 8-8:15 am. I asked them if that was enough time to get to the pier, bc we needed to catch the ferry at 9 am and it is a 40mins drive. They confirmed, time would be not an issue. I wrote them again in the morning that we would be on time. No one ever read this message. Unfortunately no one came at 8:15 am. I tried calling them, no one picked up. Finally I was able to reach them under another number, person had no idea what I was talking about. It was 8:28 am by then. Turns out, the driver just drove past us and stopped somewhere else. He drove back after the ATP person called him. We then drove to the pier and told him we need to get the ferry, he was driving super slow, but we still made it. At the pier, we had no information how to purchase the ticket. In the end, our driver bought them but did not tell us about it. Not our first time in SEA and usually everything works out, I trust these people that they know what they are doing, but communication was horrible.

Arrived at my destination 3 and a half hours late on a 3 hour ride

Save driver, easy communication. Overall good expierence. Highly recommend!

The drive took more than 5.5 hours instead of 3.5 like writen on the app

Our second Journey (Mai Chau to Hanoi) with APT Travel was better. This time the driver drove slower, as a small child already got motion sickness in the beginning of the journey. The driver was also on time and we were only 15 min delayed. The van could be still in a better condition, the seats could be more comfy.

Pickup was 1 hour delayed. Drive to Mai Chau was ok. Bus was on the older side but in reasonable condition. Driver did a few scary overtake manoeuvres. One felt quite close. Would have been better to drive safely and arrive 10 minutes later.

Confortable and right on time. Good communication at all times.

They told me to be ready at 12:30, but the Van came at 12. Because I wasnt ready, he left again and came back at 12:40. If I would have known that he would come earlier, I would have been prepared :/ Also we waited for about 40min at a bus stop, because a person was late (took a taxi to get to the van). So we arrived later in Hanoi. Other than that it was ok.

I accidentally sented this complaint to the other ride I did this week. But I actually ment to write about the ride from Hanoi to Mai Chau. The driving was alright and they dropped me off at my hostel, but an hour later than expected. I highly recommend to find a new pickup stop. They told me to wait at a bus stop, but when I got to the location they send me, there was no bus stop. Instead there was some construction work going on, so I had to wait infront of it by a big street. In the sheet it says to be there 30-45min before, so I stood there for a long time. Would have been nice to have at least a seat or maybe even a toilet. After 45min I received the message that the Van is late and they send me a Taxi to drive me to another pick up location 45min away, where I waited at least another 15min until the bus driver found me and got me to the van. I felt very unsafe, especially since I am a female solo traveler, first waiting in front of a construction side, then getting into a random car to be driven to another pick up location and waiting there in a random parking lot. Felt unprofessional and creepy. Sorry for the complaint, but I recommend you find a better pick up location and work it out with the punctuality, so no one needs to wait 45min at a construction side. Thank you very much. (And sorry for the confusion, I already wrote this complaint for another drive, which was my mistake. The other deive from Sapa to Hanoi was very nice, no complaints, 5 stars!)

The van was in okay condition, but we arrived more than an hour late. We also didn’t get to ride the van all the way as we were dropped off somewhere and picked up by a taxi the last hour of the ride.

Poor service : Agency does not answer messages, phone calls.

Nice driver, drove safe, and we got a private car instead of a shared one.

After buying the trip, it was delayed 30mins Our trip had two parts: 1. Taxi from hotel to Big C. On time, correct 2. Bus from Hanoi to Mai Chau. We had to wait 1h more for the bus (Hanoi-Mai Chau) to come. We tried to contact agency because situation was confusing (meeting parking was closed and the bus was late) and they didn’t answer in 1h. We arrived 1h later than expected and the driver drove quite dangerously

At one point we had to change from the bus to another car. Which was a 7 seater, but we had to sit with 8, so wasn’t the most comfortable. Overall service was fine

Bus operator did not contact properly.

I blocked 3 people but only got 2 seats. VIP and Luxury totally gone.

took us way longer than it said, also got sick from the ac

Nice van, good communication, friendly and safe driver that picked us up from our hotel on time and brought us to our new destination even faster than estimated.

Service included pickup from our hotel and delivery to our hotel near the airport. Everything went well, however it is not safe for the driver to text and use his phone so much , while driving in busy traffic.

The driving was dangerous and the driver didnt leave us in our destination point.

Car too small for 6 clients

We spent nearly an hour in Hanoi in a shopping centre car park. We were meant to have a 3.5 hr journey which due to the above was 4.5 hrs

Pick up at airport was good. On the way to meet the minibus we had to swap cars and were then dropped at a coffee shop and told to wait. Pick up time came and went. Phone call to APT led to a taxi driving us 50m to the minivan! Arrived in Mai Chau on time after some hairy driving.

Vehicle was extremely packed.

Friendly staff and clean seats/beds Highly recommended

Comfortable bus with air con friendly driver. Stopped half way at a cafe and WC break.

The service is not aggressive to contact me for check on WhatsApp. The driver this car has a big delay (1 hour), and speak louder with local passengers as he is driving, crazy bottom to over pass so many cars. Driver does not respected to his work, very amateur.

It was easy to book the trip through 12go. But the trip itself was not good. The driver drove like a crazy person, we didn’t feel safe with him driving. The seats did not stand upright, only in a low declined position. Would not go again with this company.

The driving was EXTREMELY dangerous. Driver was driving on the opposite lane all the time and taking over other cars on EXTREMELY dangerous corners and timing. Driver spent all his time on the phone driving dangerously with only one hand

The ride was excellent. The driver was responsible and accurate.

Friendly careful driver

They were always available, I even forgot my glasses on the bus and they managed to bring them to me. Thank youuu

Everything went well. We had good communication with the agency and the driver. He picked us up from the airport without any problems. The bus to Mai Chau was comfortable, we arrived on time and the driver dropped us off in front of the guesthouse. Perfect

Hanoi to Mai Chau Limousine. APT contacted me the day before to arrange pick up/drop off details & updated the pick up time on the day of departure. Clean comfortable vehicle. Good driver and arrived on time.

Booked a limousine bus, we got a small car and the driver was adamant that we couldn't sit together even though there was space. Very cramped and uncomfortable.