AM
Anika MFirst we were contacted two hours before leaving that the bus is overbooked. How could we book then when all tickets are already sold?? Then they could (after insisting) book us on a bus there hours later. When we wanted to leave to the bus there was a lot of confusion around the pickup point, a woman called and said they could pick us up at the hotel, then a man wrote via WhatsApp that we need to go to the office. It was really stressy for us. In the end the bus left 30min early with pushy notes and five calls of the woman and the trip took 3,5h instead of 1,5h. Also two other couples could be picked up at their hotel and be waited for but we couldn't. Why?? Really bad experience and not reliable.
公共汽车 VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年1月3日
LD
Larissa DPick up was very late and we switched vehicles although the second minivan was very nice
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2023年1月2日
RT
Riccardo TPick up on time, arrived before expected to the airport. We move only once from a limousine van to a normal car, but no matter. Both drivers have Vietnamese style, fast in traffic. Very good experience, zero problems
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年12月30日
KK
Kalina KWe changed car 3 time. We didn't go directly to the airport. We drove through downtown Hanoi and changed cars there. We were at the airport 1.5 hours later.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年12月11日
AM
Aoife MThe bus was 45 minutes late & the minivan smelled really bad. It went to the airport before going to Hanoi city. The driver got really stressed because of traffic and dumped us on the side of the road 20 minutes from our hotel. They said we'd be dropped to our location. Disappointing because the same company drove us to Tam Coc and it was perfect.
公共汽车 VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年12月9日
H
Holly Very easy and comfortable! Would definitely recommend this company, but the journey does take longer than 12go says it will take so be careful if you are getting an airport transfer
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月30日
A
Anthony Driver was more interested by chatting or using his smartphone, than arriving on time at destination
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月16日
AM
Anna MThe operator was late, as a solo
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月14日
NE
Nadja EChanging vehicles in between twice without any communication is not good. Also, the first vehicle was very old. We stopped several times waiting for whatever and as a result reached tue destination half an hour late.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月12日
VA
Van AVery good hotline, just message them and they will make sure you find the right pickup spot etc. Flexible on dropoff/pickup on way back - they dropped us off at the hotel and picked us there for way back. Some buses have massage option in the chair! No loud music. Very comfortable ride.
厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2022年11月8日