TZ
Tobias Z厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2020年3月17日
Driver did not have our names, so he had to confirm first, that we were meant to be picked up by him; we did not get to Hanoi directly but were gathered somewhere else; we arrived 30 minutes late
DW
Daniel W火车 #SE20 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2020年3月15日
Train was good, but 12go Asia charges too much. Train itself costs 100k, 12go Asia charges 181k plus service costs. Too much.
SD
Saranya D厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2020年3月12日
Very responsible
CS
Cinzia S厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2020年2月24日
Swapped transport 3 times!! A car, then the mini bus that's shown on photo, then a 40 minute taxi ride. This was never explained during booking and was so annoying!
GM
Graham M厢型车 VIP舱, Grouptour (Công ty du lịch quốc tế Grouptour), 2020年2月20日
Pleased with the transfer time,could have been reassured we were on the correct minibus after getting off once onto another bus then back off and back on the original bus,but we got there.
ZV
Zdenek V火车 #SE20 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2020年2月17日
Nice new train wagon. Clean, lots of space, fast and convenient transportation.
TL
Terry L厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2020年2月15日
Comfortable van. Prompt.
MM
Miha M厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2020年2月13日
It took quite some time to pick up all the passengers. And no communication with driver, not even a word in English. They just sent one random car for us, to drive us to the van. In the middle of hanoi, the driver sennt us to one random car. Of course nobody knew English from them so we had no idea what is going on.
MO
Melody O厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2020年2月8日
Hard to identify the van as it was not marked 'Truly Hagiang' as per the picture on our booking form. The driver did not speak English and luckily my husband could converse with him in Vietnamese. It took a while to pick up all the other guests and by the time we got back to Hanoi it was half an hour later than the time advised. The actual trip was quite uncomfortable due to the driver constantly beeping and accelerating - not a smooth ride.
FK
Felix K火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2020年1月26日
Dirty.
Loud Music in the train.
AG
Alison G火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2020年1月24日
The train was a bit late but other than that fine
CR
Christian R出租车 4 座 SUV, OUROS Travel (Ouros Travel), 2020年1月24日
Our driver was very friendly, but clearly newer to driving in Hanoi.
CL
Cathalina L公共汽车 快捷29, Sapa Dragon Express (Sapa Dragon Express), 2020年1月23日
Excellent. Great communication and on time!
NJ
Noel J公共汽车 快捷29, Sapa Dragon Express (Sapa Dragon Express), 2020年1月16日
hi the bus ride was okay. But we were a bit confused at to what time the bus will come to pick us up. Bit over all it was fine.
EE
Ednalyn E火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2020年1月12日
Comfortable and affordable way to travel between Hanoi and Ninh Binh. The train aisle was very spacious, seats were comfortable for the short ride. I love that they include two plug sockets at every row to allow people to charge their electronic devices throughout the journey.
PW
Pethiyagode W火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年12月26日
Comfortable and almost on schedule. Staff was helpful.
AP
Anna P厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2019年12月16日
Save driving, reliable WiFi, almost no delay, great trip
MA
Mohamad A火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年12月10日
Train on time and everything okay.
BS
Benjapol S厢型车 VIP舱, Grouptour (Công ty du lịch quốc tế Grouptour), 2019年12月10日
The van from Ninh Binh to Hanoi is good as expectation but nothing on schedule both pick up and drop off.
AK
Aaro K火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年12月4日
Not as nice as the train I took from Hanoi, carriages were older and not as comofortable. However, train was on time and everything worked.
MS
Mina S火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年11月26日
Staff is kind.
On time.
LP
Lee P火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年11月24日
The train was very punctual. Air conditioner worked fine, however the cleanliness of the train needs to be improved. We spotted some baby cockcroaches beside the window. We were not shocked but it somehow affected our level of comfort during the train journey from Hanoi to Ninh Binh. Otherwise everything was fine throughout!
AO
Andreas O厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2019年11月17日
Whole transfer was full of confusion! Although we waited for 75 minutes at the meeting point, bus driver #1 obviously couldn't find us... Later we were picked up by driver #2, but had to change the bus at Ninh Binh. In the end, we arrived 1.5 hours behind schedule in Hanoi. Only positive: the service staff tried to give support via WhatsApp, but half an hour after actual departure...
JH
John H厢型车 VIP舱, Grouptour (Công ty du lịch quốc tế Grouptour), 2019年11月9日
Journey was ok but operator tried to amend original plan. After several emails we managed to maintain initial itinerary.
EJ
Emma J厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2019年11月1日
Pick up was confusing as we were picked up initially in a car that was unmarked with company name and the bus we went to also didn't have to company name from 12 go Asia. Recommend making these match or give the driver a sign to hold whe meeting customers.
GB
Gemma-louise B火车 #SE20 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年10月27日
Train was on time and crew were friendly and made it easy to find our ‘more spacious than an aeroplane’ seats. The train itself is dated and a bit rickety but we made it to Hanoi at the correct time. The only criticism is that the toilets are absolutely foul (as you might expect from trains/Asia) best cross your legs! Otherwise a great way to travel.
KT
Kim T火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年10月14日
Erg vol. Redelijk gare stoelen en een lucht in de coupe waar je niet vrolijk van werd.
CJ
Cedric J火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年10月11日
The train conductor kept a little dog in a cage right below our seat - the dog stank really bad and was noisy, so it was not enjoyable at all... There is no space for large luggage.
KS
Kaileah S厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2019年10月10日
Quick and convenient. Little confusing for transfer between tam coc and ninh binh but overall great
DA
Dhinukarthik A火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年10月8日
Restroom are very bad and not maintained well. AC vent are broken and cold air blowing on face. Seats are not comfortable and adjuster got struck and were not working
RY
Ruslan Y火车 #SE20 VIP卧铺舱, Vietnam Railways (Đường sắt Việt Nam), 2019年10月6日
Was a short ride from Ninh Binh to Hanoi, so cannot comment on comfort much but it didn’t seem too shaky. Basket for items stated would be complimentary was empty, and the berth opposite me was left dirty. Overall fairly clean and would take Lotus Train again, just need to pay a little more attention to details. 12go service was easy to use and will use for future bookings.
AH
Annemarie H厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2019年10月3日
Excellent service. Pick up at homestay and easily back in Hanoi!
SK
Sakthiseswari K火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年10月1日
Train was delayed for about 30 minutes. Overall journey was OK. If only the train staffs could speak English, it would have been better. Train staff couldn't be bothered to offer us food as they could not speak English. The soft seat 2nd Class coach was comfortable.
KL
Kimberly L火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年9月24日
Older train, but comfortable and clean! We would take this train again.
AR
Aida R火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年8月30日
The train arrives 1hour later.
The floor was very dirty.
GL
Grace L火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年8月30日
Journey was fine. Only con for me was the music/announcement which comes on as you come into Hanoi was ridiculously loud. So loud it made a baby cry! All good apart from that though.
LC
Luca C火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年8月27日
Train was delayed by 50 minutes but overall it was a relatively comfortable journey. They serve different foods on the train and water is provided. At times they played loud Vietnamese music from train speakers which is a bit odd. The only awful part is the arrival at Hanoi station: taxi drivers are like vultures. On the Grab app you cannot specify 4 seater so decided to walk to the hotel instead.
MT
Ma. T火车 #SE8 VIP卧铺舱, Vietnam Railways (Đường sắt Việt Nam), 2019年8月27日
Train got broken ????
Was really hoping to ride the sleeper train, but they gave us an option to either wait for the next train or ride a bus.
LG
Luc G厢型车 VIP舱, Truly Hagiang (Du lich Á châu), 2019年8月22日
It was just perfect, a vip shuttle, very confortable.
The drive was very nice too.
I recommend this trip!
JM
John M火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年8月11日
Smooth process. Train was nicely air conditioned which was greatly appreciated given it was 35 degrees outside. - Departed on time. A positive experience.
DO
Davide O火车 #SE20 VIP卧铺舱, Vietnam Railways (Đường sắt Việt Nam), 2019年8月10日
The train was delayed 1 hr and when we boarded the train the carriage had not been cleaned. After 40 minutes or so the staff came and provided us with new sheets for the bed. The toilets are really terrible, no paper no soap nothing. They absolutely stink. Overall the train ride is a nice way to get around and see things along the way. Would recommend just for the experience.
BP
Bob P火车 #SE8 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年7月29日
Good trip only the toilet was the worst we have ever seen
MI
Mohd I火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年7月24日
not organized well. to crowded with passenger. some passanger sit in potable chair. conducter coach selfish
JB
Jan B火车 #SE18 VIP卧铺舱, Vietnam Railways (Đường sắt Việt Nam), 2019年7月24日
Delayed, bumpy ride, smelly cabin. But reached the destination
SM
Salim M火车 #SE2 VIP卧铺舱, Vietnam Railways (Đường sắt Việt Nam), 2019年7月24日
Train was on schedule, has basic facilities you need. Don’t expect a luxurious experience whilst getting from A to B.
AK
Anna K厢型车 VIP舱, Grouptour (Công ty du lịch quốc tế Grouptour), 2019年7月20日
We were waiting for 2 hours.
BD
Bret D火车 #SE20 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年7月18日
The AC wasnt working too well and the train was 30 to 32 degrees. As for timing, it was only a little late and we were able to make our connecting flight no problem :-)
LJ
Lubos J火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年5月31日
Train could be cleaner otherwise good trip and on time.
NS
Neal S火车 #SE20 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年5月31日
Best way to buy train tickets as you cannot pay on viet railways website with foreign cards etc.
Easy booking, tickets downloaded.
SR
Sereme R火车 #SE6 仅是第2等级空调座位, Vietnam Railways (Đường sắt Việt Nam), 2019年5月27日
Pretty good, very punctual. The train was however quite crowded and no AC