SK
Sara KWe booked a transfer from Gili Trawangan to Canggu, with an advertised arrival time of 1:35 PM. There was absolutely no information in the booking about additional transfers, unexpected stops, or travelling via Ubud.
First, we took a boat from Gili Trawangan to Bali. After arriving at the port, we got into a car that was supposed to take us directly to Canggu. Instead, the driver took us to Sanur port. He then got out of the car, leaving us waiting for around 15 minutes without any explanation. Eventually, we were told that passengers travelling to Canggu had to change vehicles and get into his colleague's car.
We assumed the new vehicle would take us to Canggu, as that was the destination we had booked and paid for. However, we soon realised that we were heading towards Ubud first. When we contacted the operator to ask whether this was the planned route, they admitted that they had forgotten to inform us that we had been transferred to a shared shuttle serving both Ubud and Canggu, with passengers being dropped off in Ubud before continuing to Canggu.
As a result, we arrived in Canggu around 3:35 PM, two hours later than the advertised arrival time of 1:35 PM. This caused unnecessary delays and completely disrupted our plans. The most frustrating part is that none of these arrangements were communicated to us in advance. We had to contact the operator ourselves just to find out what was happening.
This is not what customers should expect when booking transport with a specific destination and arrival time. If the service involves changing vehicles, taking a detour to another destination, or making additional stops that significantly affect the arrival time, this information should be clearly stated before booking.
Even more concerning, after looking at the operator's Google reviews, we realised that we are not the only customers who have experienced problems. I strongly recommend reading those reviews before booking.
Overall, a very disappointing experience involving misleading booking information, poor organisation and a complete lack of communication. The service we received did not match what was advertised, and I would not recommend it.
De Gili Trawangan à Canggu, Minibus Taxi + Ferry, Bali Magir Trans, 15 oct. 2026
RJ
Rebecca JThe boat journey was rough, I understand the company have little to do with the seas so that can’t be helped. However, the car transfer was very poor. We were going to Canggu but there were others in our van who were going to ubud and ulwattu. They were told that they would be dropped off an hour into a journey and the company would order a grab for them?? Very stressful for those involved. The journey is 1hr 45 which actually took 5 hours!!!!!! The driver was lovely but 5 hours is horrific.
De Gili Trawangan à Canggu, Minibus Taxi + Ferry, Bali Magir Trans, 18 juil. 2026
SD
Sydney DTook four hours longer than it said and the staff were rude. As a solo female traveller I felt uncomfortable. The bus was dirty and full of litter.
De Gili Trawangan à Canggu, Minibus Taxi + Ferry, Bali Magir Trans, 17 juil. 2026
MO
Michael OMessaged me with all the information. Everything went smoothly and on time
De Gili Trawangan à Canggu, Minibus Taxi + Ferry, Bali Magir Trans, 19 juin 2026
RM
Rebecca MOur driver Rizky was amazing! Clear directions on where to get picked up and a smooth journey! Very friendly and helpful, thank you!
De Gili Trawangan à Canggu, Minibus Taxi + Ferry, Bali Magir Trans, 24 mai 2026
PM
Per MWe had an excellent experience with RIJAN from MAGIR TRANS BALI.
The ride was very smooth and safe, and he drove professionally the entire time. RIJAN really took care of us and protected us from possible scams at the harbor. which made us feel relaxed and secure during the trip.
Communication through the app was very good and clear, both before and during the journey. He was responsive, friendly, and very reliable. Everything went exactly as promised.
I highly recommend booking with MAGIR TRANS BALI and especially with RIJAN. Great service, trustworthy driver, and a stress-free experience. Thank you so much!
De Gili Trawangan à Canggu, Minibus Taxi + Ferry, Bali Magir Trans, 22 févr. 2026
WS
Whajung SStop here and there and finally arrive at Jjanggu for a day
It took me all day.
De Gili Trawangan à Canggu, Minibus Taxi + Ferry, Bali Magir Trans, 17 janv. 2026
