I was left by the designated bus, was rold that i will be picked up in Buendia statiin and waited for 4 hrs. Was transferred in Turbina and the travel took 10 hours from Turbina to Naga.
The bus did not arrive on time. Which was understandable but the bus has us running from one to another gate..
Warning or advisory was not made very clear. Driver and conductor was a little rude.
At least the man at the gate 1 was kind enough to assist us.
I took the sleeper bus and was happy with the service. I just wish that you guys could offer blankets on the trip because your ACs are so cold! Plus it's a bed but there are no blankets offered? Genesis liners always offered blankets for their lazy boy lines going to Baler which really set them apart and made me give them a 5 star service.
帕塞巴士站 到 那牙, 公共汽车 卧铺, Isarog Line, 2023年7月3日
MM
Monte M
需要重新考虑在线预订费用,这有点贵。
此评论由机器翻译
need to review your online booking fee, it’s little expensive. please penalize late carriers
在第一次akala ko scam si 12go legit siya lalo na pag peak season 12-27-2022 ako nag book and may nakuha akong slot 12-28-2022 overall okay naman pero 4 star lang since hindi nasunod yung sched time 8: 20 pm ang book ko pero 11 pm na dumating may abiso thru text yung additional na 88 pesos pero hindi ko naman narereceived yung text ng telles、 另外,在新的一年里,巴士上有3个座位,但也有很多人不知道该怎么办。
此评论由机器翻译
at first akala ko scam si 12go legit siya lalo na pag peak season 12-27-2022 ako nag book and may nakuha akong slot 12-28-2022 overall okay naman pero 4 star lang since hindi nasunod yung sched time 8:20 pm ang book ko pero 11 pm na dumating may abiso thru text yung additional na 88 pesos pero hindi ko naman narereceived yung text ng telles, plus yung upuan ng bus new normal 3 seats na pantay pero hiwahiwalay and iba sa nabook namin na dapat 2 seats na magkadikit other than that no probs na if sa pitx ka wag lang kalimutan iprint yung voucher sa 2nd floor ticket booth 1 dltb magkadikit lang yung palitan ng voucher at boarding na counter kaya di nakakalito.
I booked online because I wanted convenience, knowing that I wouldn’t have much time upon arriving at the bus station. I only had an hour after work to prepare and make my way to the station. However, upon arrival, I was still instructed to line up and take a queue number. Although there was a separate queue for online bookings, the line was still unnecessarily long.
The seats were also uncomfortable. Honestly, I don’t understand how I could have paid that much for a trip with seats of that quality. This is definitely not the Skybus I used to know.
The travel time was also excessively long. Fourteen hours? Seriously? I did not expect the trip to take that long.
To make matters worse, the customer service was unresponsive. I accidentally left my tumbler on the bus and tried contacting customer service to ask for the driver’s contact information, but I couldn’t get through to anyone.
I don’t usually go out of my way to leave feedback or ratings, but I genuinely believe this experience deserves one. What was supposed to be a convenient and comfortable journey turned out to be a disappointing experience from start to finish. I hope management takes this feedback seriously and looks into these concerns.