6月4日周三
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常问问题

尊敬的顾客： 请在本文下方找到有关我们网站所提供旅行的最常见问题的答案。请使用上方的搜索栏或向下滚动查看。 如果您找不到答案，请通过本页底部的表格给我们发送消息。

Vietnam Railways

  1. What kinds of classes are available on Vietnam Railways?
  2. When will I receive my tickets for Vietnam railway?
  3. What if my Vietnam Railways tickets are unavailable after I pay?
  4. How long in advance can I book a ticket for a train in Vietnam?
  5. What is the railway like in Vietnam?
  6. What about luggage on trains in Vietnam?
  7. How does the boarding work in Vietnam trains?
  8. Can we leave things at the station for storage in Vietnam?
  9. Is it possible to transport a bicycle / motorbike using trains in Vietnam?
  10. What are railway stations like in Vietnam?
  11. Traveling with children on Vietnam trains
  12. Where can I find train schedules for Vietnam?
  13. Disabled passengers on Vietnam trains
  14. Will the Vietnamese train arrive on time?

Thai Railways

  1. Why do I have to tell my gender?
  2. Why does your website show available seats, but when I book you say the departure is full?
  3. How do I know if my ticket is confirmed?
  4. Disabled Passengers on Thailand Railways
  5. Thai Railways train tickets delivery
  6. Is there a restaurant / snack bar on the train?
  7. I have put the wrong passport number for one of the passengers. Can you change it?
  8. Can my friend/someone pick the Thai Railways ticket for me?
  9. Where can I pick up my train tickets for Thai Railways?
  10. Can I pick up train tickets before the travel date?
  11. How II Class sleeper trains look like in Thailand
  12. Is passport number really necessary? Can I change passport details it after purchasing tickets?
  13. My departure is early in the morning and your office opens too late. What can I do?
  14. Does the train arrive on time?
  15. I want to travel more than 1 month ahead. Can you arrange SRT Railway tickets for me?
  16. Are class II sleeper cabins air conditioned?
  17. What is the size of the berths?
  18. Can I switch seats with my travel companion?
  19. How do I get from Bangkok to Koh Samui by train?
  20. Can I stay with my friends alone in a class II cabin?
  21. Can I buy a ticket from Bangkok and board at another station?
  22. Does the train leave on time?
  23. I want to go to a place in the middle of nowhere. Why don't you have this connection?
  24. Motorbikes on Thai trains
  25. Can I travel with my girlfriend / boyfriend in the same cabin?
  26. We want to sit together. What should we do?
  27. Can I board a train in Thailand with a PDF? Do I have to exchange it?
  28. I am traveling with children – how can I book train tickets for them?
  29. I got a new passport. Can you change the number?
  30. Why is my train not bookable?
  31. Do they sell alcoholic beverages on the trains in Thailand?
  32. Can you send the tickets to me by post?
  33. I want to book a train way back to Bangkok. Is it possible?

Indian Railways

  1. The departure/arrival time is shown as N/A on my Indian Railways ticket
  2. My name on the Indian Railways ticket is misspelled. Is that a problem?
  3. Train delays
  4. Can I change the departure date for an Indian Railways booking?
  5. The Indian Railways train I want to book is not shown on the website.
  6. How long in advance can I book an Indian Railway ticket?
  7. Can we seat next to each other on an Indian Railways train?
  8. I don’t have a seat number on my Indian Railways ticket?
  9. How does the boarding work in Indian Railways?
  10. Can I get a Child/Senior Citizen ticket for Indian Railways?
  11. Why the route I searching for does not appear on 12Go website?
  12. Is there a luggage limit for Indian Railways?
  13. What is the type of my reservation quota?
  14. How can I get on the Indian Railways train coming from Delhi airport?
  15. Why some classes have a higher service charge?
  16. When will I receive my Indian Railway tickets?
  17. Is a meal included in an Indian Railway ticket?
  18. Can I board the train at the later train station in India?

China Railways

  1. How long in advance can I book a China Railways ticket?
  2. My China Railways train is delayed or canceled
  3. Can I bring my pet with me?
  4. How much luggage can I bring with me on China Railways train?
  5. How do I know if my ticket is confirmed?
  6. Is it possible to change the route/time/date and class of my ticket?
  7. How do I cancel my China Railways ticket?
  8. Can we change the seats?
  9. My name on the China Railways ticket is misspelled. Is that a problem?
  10. Is there a restaurant / snack bar in the train?
  11. I am traveling with children – how can I book train tickets for them?
  12. When do I arrive to the station?
  13. Prohibited items
  14. Where can I pick up my train tickets for China Railway?
  15. Force Majeure

Sri Lanka Railways

  1. When will I receive the voucher?
  2. How can I get the original Sri Lanka Railways train ticket?
  3. Can I change the departure date for a Sri Lanka Railways booking?
  4. Is there a baggage limit for Sri Lanka Railways?
  5. Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
  6. My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
  7. Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
  8. The Sri Lanka Railways train I want to book is not shown on the website.
  9. Can I travel with bicycle or motorbike on the train?
  10. Can I bring my pet with me?
  11. Is a meal included in an Sri Lanka Railway ticket?
  12. My name on the ticket is not spelled correctly. Can you update it?

General questions

  1. Do I have to print out anything?
  2. I did not get my ticket
  3. I made a mistake with my email address
  4. The ticket is not bookable - why not?
  5. I haven't received the refund yet
  6. I had a problem during my travel
  7. I cannot make it to your office during work hours to pick up tickets
  8. My luggage was damaged or disappeared during the trip. What can I do?
  9. I cannot find a connection in your system
  10. How can I contact 12Go?
  11. How do I change the trip date?
  12. What is 12Go?
  13. How much luggage can I bring with me?
  14. Is my seat guaranteed?
  15. Where can I print out the PDF vouchers in Thailand?
  16. How do I get to the boarding point?
  17. Are the online tickets more expensive?
  18. How many seats are left on the trip I want to take?
  19. Do I have to pay for the shuttle from the train / bus station to the pier?
  20. Can I bring my pet with me?
  21. Why don't you have child fare options on your website?
  22. Can I buy a return ticket?
  23. Is there a discount for children?
  24. Can I use 12Go from anywhere?
  25. Why did my driver take a picture of me?
  26. Airline requirements for international flights
  27. How should I handle my valuables?

New Zealand Railways

  1. How long in advance can I book a ticket?
  2. My name on the New Zealand Railways ticket is misspelled. Is that a problem?
  3. Can I bring my pet with me?
  4. Can I update my passport number?
  5. How do I know if my ticket is confirmed?
  6. How to cancel New Zealand Railways ticket?
  7. Can we sit next to each other on a New Zealand Railways train?
  8. Can I change the departure date for New Zealand Railways booking?
  9. My New Zealand Railways train is delayed or canceled

Taiwan High Speed Rail

  1. How do I know if my ticket is confirmed?

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