Rin Ha Travel Car

They came to pick me up 50minutes before the ride was supposed to leave. I was not really ready. Also if there is many people with luggages I dont know how they do it because behind the car there was only space for two small cabing luggage. So if you have big luggage is not gona fit 😅 The car was good temperature, they have ac. I was super scared during the drive, he drives in such a rush and it felt dangerous many times. The driver also drove many times middle of the road between the white line so he would be ready to bypass faster other cars. It was nice tho they drove me to my hotel.

Took long to pick everyone up all around thw city, so arrived later. Driver smoked out the window, car was packed and headrest was broken so quite uncomfortable

We took a van to the Da Nang airport from Hue. The driver showed up 30 minutes late (we were the first to get in the car).We arrived ONE HOUR after the initial arrival time to the airport. Altogether we spent 3.5 hours to get to a location 2 hours away. Not okay. Would not use again. The pros were a responsive WhatsApp operator and that they picked us up from our hotel (only reason this is 2 stars not 1).

The pickup arrived 50 minutes early despite me reaching out via WhatsApp the moment I booked through 12go, asking them to confirm time and pick up location. Because they came so early, I hadn’t made it back to the hotel yet and had to rush back via Grab, pack quickly, and jump in the car. I understand pickup times can vary (up to 30 minutes) but proactive communication from the operator would have gone a long way. The driver did wait about 10 minutes while I grab biked back, checked out, and packed (which I appreciated and tipped him for), but the WhatsApp operator made it feel like the confusion was my fault. Would I use again? Probably. The price was fair, the journey was quick, and the driver was great. The issue is entirely with the WhatsApp operator, not the driver or the service itself.

I'm so grateful! The app didn't process my ticket in time, but they still contacted me to see what had happened. I had booked another ticket that ended up being canceled, and when I contacted them again, they offered me all their help. They came to pick me up and got me there in time to catch the night bus. Thank you so much for everything!