Friendly staff, easy desk/signage to find. Staff took my heavy bag to carry for me as we made our way down to the boat. The boat got stuck in the sand and couldn’t depart because of the tide. Everyone had to disembark and the crew pushed the boat out, they were all happy, high spirits and funny. Than we all reboarded again. Comfortable fast/ride over to nusa penida. I would book with this company again.