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Hoang Minh Limousine 公司评论
E P
Etienne P
We booked a bus from Hoi An to Da Lat at 21h30. The bus belonged to HM Happy Cars. At 20h40, we received the standard confirmation e-mail with meeting time and place. There, I noticed that the time was wrong: the meeting time was written as 23h30. When I texted, they apologized and said that there were delays due to public holidays. Then, when I tried to get more information and find a solution, they first ignored my calls and texts until I found another number. Once at the bus, we realized that they had in fact simply canceled our bus due to insufficient customers and put us on a later one without warning. They lied to us on the phone and by message. We would have accepted this if they had simply been honnest with us, but this is highly unprofessional.
The bus was also less confortable than all other we were on before in Vietnam (shorter cabins despite being a 22 cabin) and the driver was driving like a full on maniac the whole way! Impossible to sleep as you'd fly in your cabin and very scary for your own safety!
In short, our worst night bus in Vietnam.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年10月22日
A C
Anne C
Good, nice sleeper bus
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年10月21日
N O
NOFISAT O
Was picket up at my accommodation for my 9am bus but when dropped off I was told to wait for the bus but the bus did not arrive until 9:28am and they still had us wait 10 more minutes so we left around 9:50am. Of course, we got to Hue after 1:30am the next day so it was not good at all. The staff was a bit rude and when we got to Hue they just opened my curtains without knocking first.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年10月19日
G A
Gonzalo A
Everything was fine. They facetimed me 20 min before departure time asking where I was. I told them I was 5min away and the bus wasnt supposed to leave for 20 more minutes. They were there and waiting for me so it was fine.
We arrived to destination at 6am, 2 hours before expected.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年10月12日
И С
Иван С
Drivers vere kind and professional
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年10月10日
M M
Mar M
Everything was great. The cabin is very comfortable and the bus was very clean. We would travel again with this bus!
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年10月10日
O B
Oscar B
Space was great but the bus ran out of fuel so was quite late
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年10月5日
P B
Paula B
It was a good service and on time; personally, I was able to rest during the trip. The vehicle was quite clean.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年9月30日
S M
Sean M
Only concern was my seat was broken so it would not lock into a sitting up postion
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年9月17日
A D
Anthony D
Hour late getting there. Very poor communication throughout the entire process.
Was a sleeper bus which isn’t great for a three hour ride.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年9月12日
T A
Tom A
Smooth ride, on time pick up and arrival.
Comfortable and clean bus
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年9月6日
R D
Robert D
Absolutely fantastic really comfortable and enjoyable, sat back and enjoyed the scenery, stopped for lunch, definitely recommended
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年9月1日
M R
Mario R
Ride from Phong Nha to Hoi An was scheduled for 7h but took almost 8,5h though there was no traffic jam. Neither LED Screen nor massage function was working. Snack was only handed out after the first break. Also there was only one official toilet break in 8,5hrs. No toilet in the bus. Driver was quite rude.
Overall average experience, but we arrived. Would chose another company next time.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月31日
J O
Jill O
More communication that bus was late instead of us contacting company & operator/bus driver. Otherwise info sent on bus number & operator/bus driver good.
Would’ve been better if driver could confirm drop off as unclear despite being advertised
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月30日
A B
Astrid B
Great trip, very comfortable bus with upper laying beds
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月29日
L J
Lagrange J
Bus was so comfortable
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月25日
V B
Valerie B
We travelled from Phong Nha to Hue. I’m not usually a fan of bus journeys, but this one was surprisingly pleasant and went by quickly. The bus was slightly delayed, but we’d been notified of this the day before via WhatsApp. The bus was clean, the staff were friendly, and we were given water and a small snack. We also had a short toilet stop.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月23日
D K
Dawid K
The vehicle was great - as one the pictures (only belt was uncomfortable to sleep witch), but... The service was terrible. First, no one knew if it is the right bus (looked different on the outside). Second - the bus service. Bus started at 22:40. The bus had all lights up till about 1 AM. Around midnight guy from service decided it is good idea to distribute to everyone Bahn mi (it was sleeper bus, most people were sleeping and he woke them - me in it - up). Then around 0:30 he started loudly talking through the phone while sitting in the middle of the bus. After reminding him to be more quiet, he just wagged his finger at me and ignored me. Kept loudly talking for the next 15 minutes. So the sleeping was great 👍 (but only after 1 AM).
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月22日
S W
Sebastian W
There was no rest stop during the 9 hour drive. The driver stopped several times at the side of the road to relieve himself, but did not allow passengers to disembark from the vehicle. Constant aggressive honking at all times during the night, and a very aggressive driving style caused the bus to shake a lot, even on the highway and prevented any rest during the ride.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月21日
S E
Sarah E
Excellent communication from company. The bus was immaculately clean & tidy, driver & porter where very helpful & arrived in good time.
Overall very impressed & would definitely recommend & use again
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月20日
H B
Hope B
I bought 2 of the same tickets. They INSISTED i take the cabin all the way in the back which is smaller and much more uncomfortable, even though throughout the entire ride there were full size cabins available. My partner was given a full size cabin for whatever reason, even though we bought the same ticket. The owner texted me on WhatsApp to advertise his other businesses, and asked me how the ride was. When I was truthful about my disappointment in their lack of customer service, he insisted I was wrong.
The bus attendant was also very rude. The bus was dirty and the pillows and blankets were simply put back after passengers got off, definitely not clean at all. Very disappointed and I will never support this business again.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月19日
L L
Line L
The bus was more than an jour late. They advise me on whatsapp at the hour of the bus was suppose to be there and they wereeven more late.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月17日
S H
Steffen H
Beds are big and very comfortable, the stuff is quick and relax at the same time. Also friendly. Also snack and drink included.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月16日
I V
Isabelle V
Bus was on time, very good communication upfront in English. We received water and a snack on the bus. Very comfy seats and our family of 5 could also sit together inwould for sure recommend rhis firm.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月14日
K H
Kai H
Bus was cancelled without leaving a message
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年8月2日
P B
Paul B
The trio was great! The pickup location was at the Co-op store on the north side of the street (corner of To Huu and Le Hong Phong) instead of 5 To Huu, which is maybe the old Petrolimex station across the street(?) Some local Grab drivers showed me the correct spot. Other than that—excellent ride, great driver, great bus!
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月29日
R U
Rene U
Everything was fine.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月29日
A L
Adrien L
Everything was perfect, good communication, great confort, the bus was nice and owners were kind.
The only thing was no toilet in the bus, but there were stops !
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月27日
A M
Annabel M
Nice ride everything was clean
Nice people
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月27日
I A
Iurii A
Bed's remoute control didn't work. You can't select places on the 12Go so the places were not so good.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月27日
L M
Leonard M
Nice Bus, freshly washed sheets and clean interior. Driver was nice and everything went well. We arrived exactly on time after the 8 hour trip.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月26日
J V
Joey V
It was a good bus drive overall. I had to sit behind the driver. The first 2 hours the drivers and byriders were very loud, it woke me up a couple of times. I looked at them like ‘what’s going on?’ Not mad or anything. He singed at me. And after that they were very quiet and nice. I’ve definitely had worse bus trips here in Vietnam so it wasn’t the greatest but not bad either.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月25日
M V
Marion V
There was some confusion about the pick up point. The name on the 12Go ticket varied from the bus name. Maybe better information should be given . The journey and staff were great a the bus was comfortable. Would use this company again. 🙏
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月24日
G S
Gijs S
It was a good trip
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月22日
S A
Sille A
At the booking I had chosen bus with toilet - but there was no toilet
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月21日
C C
Christopher C
Comfortable journey. No problems.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月17日
J L
Julie L
I just had my seatbelt broken and the driver would just hide the problem.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月16日
V S
Virzonuo S
It was pretty okay. I'm 5'2 so the sleeper cabin was perfect for me. Won't be comfy for people above 5'5 for sure. The drive was fun, had one stop to relieve myself, a bit of honking in the day near the cities/towns but nothing to fuss about and I was in the cabin closest to the driver so that's that.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月14日
M J
Maria J
They contacted us a few hours before the time the bus was leaving , we answer and then they never wrote us back NEVER. Also, the ticket says “ 5 to 6 hour trip so this is why we booked at night.
We arrived in 3 hours … and they leave us in the middle
Of nowhere
So strange everything
Plus the workers are not friendly at all …I traveled in other companies and this one if comfortable but nothing is on the time they say plus the workers are not nice . Will not choose again
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月14日
K M
Kristina M
Times were different than ticket stated. Bus services contacted me to inform me of 1.75 hour earlier scedule. Good communication from bus company. Ride was very comfortable.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月14日
V V
Valery V
Bus arrived late, non sympathetic and non speaking English drivers. Bus was confortable but none of the equipments were working
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月11日
S M
Sam M
We were supposed to arrive at 9am but were delayed until 10:30am - not because of traffic but because we sat in a car park in Hoi A for an hour while the staff sat on their phones. Due to us being so late, I was late to my appointment eventhough I allowed plenty of time.
Additionally, the toilet was blocked meaning when I went to the WC my socks got drenched in urine. When I raised this to the staff, they approached this as if I’d caused an inconvenience. I had to buy new socks for the day when I arrived in Hue, costing 200 Dong.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月8日
D T
David T
Driver was friendly and hard working.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月7日
D H
Danielle H
They changed the time of the bus on the day which we couldn’t do so we tried to cancel which was bad, but then they arranged a private car to take us back which was good, but then the car was over 1.5 hours late and we couldn’t get hold of the company so we thought it wasn’t coming which was stressful, but then it did eventually come which was good. A rollercoaster of an experience really. We did get home in the end, only 45 mins late because the second driver (there were two drivers and we had to change car in Da nang) was rapid. We didn’t have to pay any difference so good, but a little stressful start to finish
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月2日
E T
Emanuele T
Everything was really fine. But the staff was unfriendly and a little bit stressed. I know they drive all day long and the job is very hard - when we had a short break I wanted to smoke a cigarette outside too but they didn’t let me. And when we arrived Phong Nha soon I asked if they could let me out before because my destination was on they way. I didn’t know that was impossible because of the traffic. And they replied unfriendly and this was the one thing. Everything else was very good, really - I choose it again :) we are all humans and sometimes we have a stressful day, I understand. But to get better in service you have to tell the truth, because I work in service too Imans understand.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年7月1日
R A
Robert A
my bed was broken; the first food stop was nonexistence one lady taking orders and only ready when about to leave otherwise no other suitable choice then almost the same next stop.
I booked because it was advertised ad receiving a bread roll and water also there would be hotel shuttle service NOTHING so had to look for a grab and got ripped off
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年6月29日
A G
Adam G
Hi, I can comper to other company, please see what was not good experience: we first get the back top cabine no option to book a cabin - you can really feel the bumping road, one backrest was partially broken, no room for personal staffing, the sleeping arrangements based on hot-bedding - you get the blanket that someone else was use, no advance notice for restroom stop . The bus was very quiet we shift to the middle and it was good, the driver and assistant were perfect they stopped every time when we asked for restroom
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年6月29日
A B
Alice B
Service was over an hour and a half late. Communication of when the bus would be arriving was poor as I was constantly calling them to find out where the bus was. As a solo female passenger, being left on the side of the road at night time not knowing when the bus would be arriving was very unsettling.
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年6月27日
R W
Robyn W
We had booked a normal bus but were put on a sleeper bus for the trip. The bus left on time and was quite comfortable for the 4 hours. My partner who is tall found it a a little short for him. There was someone at the station
公共汽车 Cabin 24, Hoang Minh Limousine, 2026年6月24日
Y S
Yumi S
Ik took a bus to Hue. The bus company called Hoang Minh Limousine. This company was the first one that he knocked my cabin before he opens the curtain.