Family Service

舒适而美好的旅程。从酒店到酒店--旅途无忧。因为人比较多，所以他们给我们安排了一辆合适的巴士。我们晚到了一个小时，这在老挝是意料之中的。

首先，一辆小面包车来到您下榻的酒店，将您送到汽车站。 然后，您需要等待第二辆大巴士，也就是在两个边境口岸等待您的那辆巴士，直到廊开巴士站。 我们是在下午 5 点前到达的，所以晚上 6 点半就能坐上夜班车了。 工作人员态度和蔼，乐于助人。我推荐 我们也无需支付 2 美元过桥费，因为凭证上有注明

我们订的是迷你面包车并付了钱，但来接我们的却是大型旅游巴士。由于出租车晚点，我们不得不等了 50 分钟。

准时接送。 为乘坐巴士出入境提供了很好的支持。 我对系统不熟悉，但得到了帮助。

我们预订的接站时间是 11:30，大巴确实稍微晚到了一点，但没有问题。我们被带到了非常舒适的旅游车上。空调很好，开往万象的路也很顺畅。我一定会向你推荐。

出租车比预定时间晚了 40 分钟来接我们。当我们到达汽车站时，原定乘坐的面包车已经满员。幸运的是，我们搭上了另一辆前往同一地点的巴士。最后，我们晚了 1.5 个小时才出发。最后，巴士把我们扔在了一条街的中央。我们并不是在巴士总站，而且它也完全没有告诉我们为什么要在这里停车。

不错，但比宣传的时间长了 1.5 个小时。我认为不可能在规定的到达时间内到达，所以要改一下。

司机很好心地把我接到了酒店大堂，因为外面酷热难耐，我坐在里面吹着空调，不知道该找哪辆车（班车）。

司机非常准时，甚至更早来接我们，他确保我们上了正确的巴士后才离开。

旅途中空调的功率很小，几乎没有。这次旅行最好直接向住宿运营商预订（约 150000 基普），因为它比网站（约 180000 基普，另加服务费）便宜，而且有更多出发时间可供选择。

从万象的酒店准时接机，轻松过境，毫无怨言！

嘟嘟车准时来接我上车。另一辆嘟嘟车准时把我送到了万象市中心。

掖掖准时到酒店接我们，并把我们带到集合地点。我们也准时从那里出发前往万象。我们走的是高速公路，因此旅途非常轻松，我们也准时到达了目的地。

14 小时的旅程用了 20 个小时！没有机械故障，也没有堵车，而是每隔 1-2 个小时就停下来抽烟和上厕所。独行女旅客凌晨 3 点在帕克塞的路边下车，并被告知要下车而不是去汽车站。上车前，我被告知必须额外支付 50,000 拉克才能上车。没有解释原因。多付 20 英镑就可以坐飞机了。但愿如此

我推荐你去！ 一辆面包车从酒店接我们（准时于下午 1:15 到达），然后把我们送到万象汽车站。 然后，我们从万象乘车前往乌隆他尼（Udon Thani），这是一辆干净整洁的大巴，顺利过关（每人收费 20 个浴缸或 10,000 拉卡），并提前几分钟抵达乌隆他尼（Udon Thani）。 认真的旅行社！

接车迅速，服务快捷。面包车很新，装有空调。旅程比我们想象的要快，大约 1 小时 20 分钟。

The only good thing was the transfer from the hotel to the busstation. I got picked up on time and the guy brought me to the right bus. The bus from ride was bad. First of all the bus was completely full, not everyone had a real seat. The bus was suposed to start at 8am put it was 8.40am when we finally startet. The the bus stopped every five minutes, so we literally got nowhere. Suddenly the bus broke down so we stopped again for like an hour an I got no information about what was going on. We arrived in Luang Prabang 4 hours late and the busride was definitely way longer than 7 hours.

顺利从万象到达金边了，但是全程一共更换了8次车辆，其中巴色卧铺大巴下次处到巴色小汽车乘车点中间接驳的三轮车还额外收了我10万老挝基普。另外巴色小汽车的驾驶员刚开始并不认可我在网站上购买过车票，让我线下支付车费，我支付了，后面才退换给我，并完成了验票。 I arrived in Phnom Penh from Vientiane without incident, but I changed vehicles a total of 8 times. The first time, the sleeper bus in Pakse, and the rickshaw connecting to the Pakse minibus stop, charged me an extra 100,000 Lao Kip. Also, the driver of the Pakse minibus initially didn't recognize that I had purchased a ticket online and insisted I pay offline. After I paid, he refunded my ticket and verified it.

The van displayed on site is a little bit different , a lot different . It was a scrap van , imagine 2hrs with smell of diesel exhaust .

Waiting too much between connexion between the boundary and the station. Condition where pour.

Good service. On time. Driver did a great job - roads were bad! Plastic covered bus seats are not great - sweaty to sit on for long periods.

I am usually not too critical but this one wasn’t good. Booked a transfer from our airport hotel in Vientiane to Vang Vieng and were not picked up without any notice. After a call to the company running the service we were told our hotel was too far and we should report at another hotel for the next bus. Here we were picked up by a TukTuk who took us to a meetingpoint were we stuffed in a very hot bus, certainly not the minibus on the picture and departed 85 minutes late. Three hours after we were due to be picked up we passed our hotel (which was too far) enroute to Vang Vieng. Fortunately despite the temperature in the bus the rest of the trip was uneventful. Not 12GoAsia to blame but Family Services which was running the service.

The organization was good and quite clear, they really take care of you, and you cannot loose yourself. The issue is they promise you to get you to Chiang Mai at 6:00 am and they give you bus ticket on which it's written that the bus arrives at 8:40... Just let know customers the real time so they can chose wisely their options! Also mentioning the bus company would be good - The bus was really late (which is not their fault) and summed up in 4 hours delay which cancel my plans on arrival.

I thought the customer service from this company was great. They called day of to make sure I needed a ride to the pickup point. Every bit was smooth grabbed me from the hotel. They showed up at the bridge once I was done with immigration, and at every point made sure to tell me which bus plus where to get off. Amazing. The ride on the other hand was terrible the seating was way too cramped, and an uncomfortable ride for more than a stop or two. However, the driver got us there safe and sound.

I would really recommend this company. The organisation was excellent. I feel like the staff at every point really cared and made sure we were all ok. Everyone had a lovely attitude. The only reason I gave 4 stars instead of 5 was it would have been helpful to maybe have an itinerary or have pictures of where to wait or information about who was picking us up and where. It felt like we needed to have a lot of trust buttt! Everyone really did get us where we needed to be. I was wary because of experiences with other companies but I’d trust family service again.

I was picked up 2 hours late (since the driver did not come and get me, instead he picked up someone else even though I was ready) and piled into a 15 seater car with 18 people. I felt cramped and unsafe.

Sadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no. They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there... End of the day I got to where I was going

Wir haben einen Transfer von Vang Vieng nach Udon Thani gebucht in der Low Season. Pick up sehr pünktlich und Transfer zum Busbahnhof. Von dort fing es nach Vientiane zum HQ des Transporteurs Mit dem Taxi dann zu Busbahnhof und von dort mit dem Bus nach Udon Thani.

We were picked up by a tuk-tuk and taken to a “bus station,” where a full bus was already waiting. Some extra chairs were placed in the middle of the bus for us to use. There was very little legroom, especially if you’re taller than 1.85m.

They picked us up from our hotel and it was a comfortable trip.

It was ok and on time but just for you to know, the bed is not that long, I'm 181cm and it bend a bit the knees. Also, there was no food and stops during the trip. There was small bottes of water.

We'd heard horror stories about the sleeper bus, so we're expecting the worst, but in fact it was pretty good. The bus has two decks, an upper and a lower. Each deck has bunks down each side of the isle. Each bunk is low to the floor with a thin mattress about the size of a standard single bed, but they are sold for two people to a bunk, so you will have to get cosy with whoever you're sharing with. It was, fairly comfortable and we did manage to sleep , so much so that I woke up to find the bus almost empty as most of the passengers had already got off. The only issue was the inconsiderate passenger on the bunk opposite ours, who thought it OK to play annoying reels on her phone with the volume turned up at 03:20 in the morning.

Pickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem. Then tanked up. Then passed out hotel 1 hour after being picked up there But when we finally got glon the highway to VV it was fast and smooth. Just too much racing about back lanes in VTN.

My trip from Laos to Vietnam was honestly one of the worst travel experiences I’ve had. To start with, they clearly oversold the journey because there weren’t enough seats for everyone. I ended up sitting on a plastic chair in the aisle for two hours, which was uncomfortable and felt completely unsafe. What made things worse is that they force you to pay extra fees along the way, even though their website clearly states that you don’t have to. It felt misleading and dishonest, like they know exactly what they’re doing and just expect people to go along with it. The conditions on board were terrible too. They would consciously turn the air conditioning off, leaving everyone sweating, and you have no control over things like the lights. You’re basically stuck in whatever environment they decide. The driver didn’t help the situation either—he was extremely rude and rushed us at every point. His attitude was poor throughout the trip and he came across as unnecessarily aggressive and disrespectful. To top it all off, when they stopped for a “toilet break,” there were no proper facilities—just a bush on the side of the road. Considering this is a 30-hour journey, the fact that there’s no toilet on board is ridiculous. Overall, the entire experience felt poorly managed, uncomfortable, and unprofessional. I would strongly advise avoiding this service if you have any other option.

Had to sit on the floor half of the journey but at least was able to lay down in the aisle

old VAN overbooked ( 2 people were asked to leave and take the next one), not head rest, no airco, …

I paid for a Van and got a bus..

Crowded, bags by seats, eisle fold down seats used, over half hour late leaving. Old van.

It smelled very, very strongly of pee the whole time on the bus, it was horrible

Bus was confortable

The trip to Vientiane went well. The schedule was respected. It's really a shame that the tuk-tuk driver who picked me up at the hotel didn't help load our heavy luggage into the tuk-tuk. As I was the first person to get in, no one could help me, and it was very frustrating. Later, in the minivan, the driver took care of our luggage.

The bed boxes are cramped - and shared - and space for hand luggage at a premium. My journey was from Vientiane to Siem Reap - 25 hours and a border crossing. This bus only took us to Pakse, Laos. No information about the number of times we’d have to change the bus (5 buses in total).

Fast and efficient

We booked a van.we had first a tuk tuk, who was late. Then instead of a van, we had a bus. The personal was not so friendly.

Van was packed, luggage stored in the aisle, A/C did not work (30 degrees outside), no communication from the driver

It's a bit cramped if you're tall but was fine for one night. Arrived early which was nice. Lights go off pretty early which is annoying If you're not tired. No curtains for privacy either

It was okay. It was a sleeper bus and not full at all, so that was quite comfortable. However, we chose the VIP bus because of the shorter time it takes than the regular bus, but it still took around 7-7,5 hours.

Replaced mini bus by bus and took more than 1 hour to depart

Just keep attention, as you have to share beds (or buy 2 tickets for yourself!!)

Ok. Bus broke down on route but was fixed in an hour