Bamboo Airways

这次飞行让我们很不愉快。到达机场后，我们被要求多付 90 万越南盾的托运行李费，而我们在网站上已经付过钱了，而且行李也出现在我们的预订单上。 在柜台前，他们假装听不懂我们的话，没有行李我们就不能离开。所以，我们不得不付钱 他们真是小偷

一切都很顺利！我还在应急门处得到了一个座位，所以我有足够的空间 :)

在脚部区域有很大的空间，在其他飞行公司没有看到。

On time, good plane, satisfied

Pickup was an hour later than advertised and after confirmed. Vehicles smelled like cigarette smoke and they had 10 people packed in a 8 seater van(2 babies on laps). Seats were comfortable enough but based on the entire experience I would not use this company again.

Pleasantly surprised with Bamboo Airways. The staff were polite and efficient. Plan was clean and spacious and on time.

We were checking in by Viet who told us there is no such booking made. Then he found it but said that there is a problem with checking in luggage but then continued to weigh it. Then he said that I didn’t include my second name on the ticket and I have to go to customer desk to fix it. At the customer desk lady told us that she got information that our booking doesn’t exist and asked what help we needed. I showed her confirmation from 12Go.asia and then she said I have to pay extra to change the name which I did. With the receipt we went back to Viet where we waited for him to finish dealing with other passengers only to find out that our checking bags are not included and that we have to go back to SAME customer service desk to fix it. We went back to same lady, paid again (over 600k) and again waited to go back to Viet who had our passports. I understand the problem with not including second name (although other airlines did not have issues with it) and baggage policy which clearly we misunderstood but going back and forth was very unnecessary and stressful.

Fast confirmation. Good flight, bo delays, arrived just in time.

The Flight was on time and everythink was OK