渡轮从八打雁到東民都洛省

无需排队购票。减少出行麻烦。

No need to queue for ticket. Less hassle on travel.

我们通过网上预订了 4 月 5 日下午 2:20 的航班，因为是圣周，我有一位年长的同伴，我们可以在港口更方便地取票，不用排长队。不幸的是，我们即将登机的喷气机因为引擎问题取消了航班。我们要求海洋喷气机的工作人员退款，他说我们可以在登机后退款，但当时才下午 1 点，所以我们需要等待。我们问他，我们是继续等飞机，还是买其他班轮的票，以确保到达目的地，因为正如我之前所说，今天是圣周，港口有很多乘客，所以我们需要做决定。他建议我们在其他班轮上买票，回去时再退票。于是我们就换了班轮。4 月 8 日回去的时候，我们在海洋航空的售票处要求退票。工作人员告诉我们，他们会先处理完 5:50am 的所有顾客，我们在 5:30am 时就已经在排队了，售票处有 3 个收银员，还有优先通道，但我们没有被优先处理。我理解他们需要优先照顾购买 5:50 上午车票的乘客，但我们呢?????？难道我们没有优先权吗????，我不仅有年长的同伴，而且还买了预售票，以方便交易！我们提前订票是为了避免4月5日那天排长队，结果取消了登机，排长队换乘其他班次，然后退票的时候我们还需要等待？? 像什么!!!!??????? 由于发动机问题，我们已经很麻烦了，那么当我们退款时，我们还需要排那么长的队，而不是优先????。退款不是全额的，还有附加费。是的！我知道附加费越少，退款就越少。我希望你们能改善服务...... 工作人员很有礼貌，但在处理此类关切/问题/麻烦时需要接受培训。他们必须优先处理退款预订，而不是让他们排长队退款，因为首先我们在网上预订是为了方便，而不是排那么长的队。

We've booked for April 5, 2:20 pm via online booking for easier access at the port since I have senior companion for us not to take long que in getting ticket because it was holy week. Unfortunately the Jet that we're about to be board cancelled because of engine problem. We ask the staff of ocean jet for refund and he said we can get refund after the time of boarding but it was only 1:00 pm so we need to wait. We ask if are we still going to wait for the jet, or we need to buy ticket to other liner for sure arrival at our destination, because it was holy week as I've said earlier and there's a lot of passenger in the port so we need to decide. He suggest to get ticket at other liner and refund the ticket when going back. So we took different liner. When we are going back on Apr 8 we ask for a refund of our ticket at the ticketing booth of ocean jet. The staff told us that they will finish first all the customer for the 5:50am we were at the line by 5:30 am, there are 3 cashier in the ticket booth there is also priority lane yet we are not prioritize. I do understand that they need to prioritize the customer that are buying ticket for 5:50 am but how about us????? Are we not priority???? not only I have senior companion but got advance ticket for hassle free transaction! We booked earlier to avoid long queuing of line on April 5, have cancelled boarding, and took long line for other liner, then when refunding we need to wait??? ? Like what!!!!??????? We already got hassle beacuse of engine problem then when we are refunding we need to take that long line not to be priorities???? And the refund is not in full there are surcharger. And Yes! I do understand the less surcharges it part refund. I do hope that you improve your service... The staff are polite but need to be train in handling this kind of concern/issue/problem. They have to prioritize the refund booking and not to take them long line just to refund beacuse in the first place we booked online for our convenience not to take that long que of line.

trip was delayed for an hour

The fact that I was automatically enrolled in insurance was annoying. I had to go back and opt out of insurance, a very unfriendly experience.

The time of departure was moved about an hour, and we arrived after almost 2 hours of travel, that cause to us inconvenience because w missed the boat that will take us to our brgy.. But the entire travel was safe.

smooth transaction

quick and easy

No time difference between RORO and Supercat. Store inside the boat not much food option offered.

I booked online last Dec. 26, 2025 for Dec 28 2025 11am departure however, there was no notification of the cancellation of the trip schedule involving Starlite Ferries. I only found out when we showed up at the counter 45mins before 11am. To make matters worse, the next trip 1pm was fully booked without consideration of those from the cancelled trip. We were given options which are all inconvenient such as refund (may take 3days or more on my credit card, or to wait until 3pm the next scheduled trip so our family had to eat at the pier for lunch. The overall cost of my online booking is double the validated ticket cost when they printed it out. I am so discouraged by online booking with 12GO if you do not take care of your clients.

The trip was one hour delayed