We had to switch buses in the rain in the middle of the ride.also,the bus stopped for a long time for unknown reason.
We got to our destination 1.5 hours late than stated.
I’ve been surprised when a mini bus (shuttle bus) picked us up with delay one and a half hours then in a few hours they dropped us to the 34 seater bus.
Long story short.
Very bad English or to say no English at all. The lady at the pick up place was unkind and not helpful at all.
The attitude was very rude and build impression that we owed them something.
IMPORTANT!!!
We got to destination in one piece)
The bus ride was on time and was pretty comfortable and well priced for what it was. Only complaint was that the bathroom onboard smelt really horrible but we sat towards to back of the bus so that may have made it worse.
The ride was actually operated by Camel Travel, not Techbus. Not sure if this is normal on this route or if Techbus had just a few bookings and transferred them or whatever. First time this happened to me in Vietnam. I tried to avoid Camel Travel because of all the bad reviews, but the trip was actually alright. The change of buses in Hue was a bit confusing because no one speaks English well enough to give you information. We also had people sitting in the aisles on both buses, before and after Hue, which was a bit weird. No major problems though. My main issue is that I could have booked directly with Camel Travel on vexere for 250k less and additionally was forced to buy the unnecessary insurance pack on 12go. I will never use this website again. What’s the point if you don’t know who’s actually gonna operate your trip and the prices are higher?
Although booked as T Bus journey wasn't with the company or bus shown. We received a WhatsApp message the day before advising bus would be Queen Cafe. We were sceptical as we had a poor experience previously with Queen Bus, however this bus was VIP sleeper and we had a good journey although arrived at 4am rather than 6am as advertised
Worst bus journey we’ve taken so far in Vietnam. The bus was oversold and we spent the first 2 hours on the ground despite paying the same price as everyone else. Bus was really old and the smell inside was awful. The pickup location given in the PDF was incorrect. Luckily the actual bus stop was only a few minutes walk. The bus was 1 hour late to pick us up too.
I booked this bus mainly because the advertised journey time was very attractive — only 5 hours, from 7:00 AM to 12:00 PM.
The day before the trip, the operator contacted me and confirmed the booking. They told us to arrive 20 minutes before departure. We arrived on time. The bus was nowhere to be seen.
There was another bus parked nearby, but it was empty and there was no driver around. I contacted the operator and asked where our bus was. Their answer was that our bus was stuck in traffic and that we should wait.
So we waited.
One hour passed. Then another.
The bus finally arrived at 9:30 AM — 2.5 hours after the advertised departure time.
But here comes the best part: we were the only passengers who had been waiting there since 7:00 AM. All the local passengers showed up at 9:30, exactly when the bus actually departed.
So apparently the local passengers have some magical ability to know the real departure time better than the people who actually booked the 7:00 AM bus. Either that, or the operator has a very creative understanding of what a “departure time” means.
Even more interestingly, we didn't actually leave on the bus that arrived at 9:30. We left on the exact same bus that had been sitting there all morning.
So I have a very reasonable question: was our 7:00 AM departure simply cancelled, while we were being fed the “stuck in traffic” story for 2.5 hours? I obviously can't prove what happened behind the scenes, but from a passenger's perspective, that's exactly what it looked like.
The bus itself was actually quite decent and comfortable. However, the USB charging port in my capsule didn't work, which isn't great when you're supposed to spend 6.5 hours on the road.
Instead of the advertised 5 hours, the journey took around 6.5 hours. In total, we lost roughly 4 hours of our time — 2.5 hours sitting around waiting for a bus that apparently wasn't coming, plus another 1.5 hours spent on the road beyond the advertised travel time.
The bus is fine. The organization is not.
If you value your time, I would definitely recommend choosing another operator.
