MD
Marina DComprei os bilhetes com vocês, porque o tempo da viagem era de 3 horas.
A viagem demorou quase 6 horas.
E vocês não têm o direito de enganar os passageiros. Tinha um voo comprado e perdi o avião. Com vocês Nunca mais
De Nairobi a Arusha, Furgoneta Servicio de enlace, Impala Shuttle EA, 19 ago 2026
AA
Amit AIt took us almost 9 hours to get to Arusha, you are not presenting the ride as it really is
De Nairobi a Arusha, Furgoneta Servicio de enlace, Impala Shuttle EA, 30 ago 2026
M
Max We were told
De Nairobi a Arusha, Furgoneta Servicio de enlace, Impala Shuttle EA, 4 ago 2026
SS
Stephan SHotel pickup was not provided, we had to come to the bus. Also total travel time was completely off by multiple hours
De Nairobi a Arusha, Furgoneta Servicio de enlace, Impala Shuttle EA, 1 jul 2026
GP
Grace POn 26 May, my scheduled trip from Arusha to Nairobi was cancelled by your service provider. No reason was provided for this cancellation.
On the same day, I received a call from your office requesting that I confirm a return trip from Nairobi to Arusha. However, since I had not been transported to Nairobi as originally booked, it was not feasible to confirm a return journey. I would also like to express my concern regarding your cancellation policy, which appears to allow a refund only if the customer does not initiate the cancellation. Given that the cancellation was made by your service provider, I trust this policy does not apply in this instance.
Following this frustrating situation, I made alternative arrangements and booked a round-trip with another bus company. Consequently, I was unable to confirm the return ticket you requested, as other commitments had already been made.
My primary concern at this time is to obtain a full refund for both the outbound and return portions of my original ticket, as I was unable to use your services at all. Please inform me of when the total refund will be processed.
Thank you for your prompt attention to this matter.
De Nairobi a Arusha, Autobús Estándar, Kidia One Express, 28 may 2026
B
Bekimpilo I had a very pleasant ride from Nairobi to Arusha. Seating was very comfortable, the shuttle was super clean and tidy and the driver was very helpful and pleasant. Highly recommend
De Nairobi a Arusha, Furgoneta Servicio de enlace, Impala Shuttle EA, 2 abr 2026
RG
Rodrigo GWorked well. They had my contact and everything. Just be organized for the border crossing with your yellow fever card and eVisa ready to show.
De Nairobi a Arusha, Furgoneta Servicio de enlace, Nairobi Arusha Shuttle Bus (Nairobi Arusha Shuttle Bus), 15 feb 2026
