I cannot pay or have canceled/failed payment
In case you have issues with the payment, please try the following steps:
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Update your browser. It could be that you use an out-dated browser or operating system that is not supported anymore. You can simply try a different device (PC, laptop, mobile phone, tablet) or switch to a different browser (Chrome, Safari, Firefox, etc.). Do not use proxy servers or VPNs.
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Call your bank. The payment system may try to check the validity of credit cards. They will deduct approximately $1 from your card and refund it immediately. Two transactions from an Asian country in such a short time are considered suspicious by some western banks and payment gateways, so for safety reasons, your card gets automatically blocked for online payments in Thailand. This is inconvenient, but it is for your safety. A call to your local bank can usually fix the issue.
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Try another card or use another payment method (PayPal). It could also be that your card is simply not accepted by the payment system. In that case, you can easily try another credit card. If it still does not work we recommend using PayPal as a safe payment gateway, or other payment options that might be available on the website. PayPal accepts most credit cards. Another benefit of PayPal is that refunds can be done instantly, while refunds to credit cards may take up to 30 working days. We do refunds immediately, but the banks and payment gateways allow themselves that long for the processing.
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Make sure you have your phone with you for 3ds security check. If your bank has 3ds protection, you will receive the code on your phone. If you don't have your phone with you or you currently have another SIM card, there is nothing we can do. Try another payment method or a card from another bank.
Tags: Thailand, Thai Railways
General questions
- I cannot pay or have canceled/failed payment
- I did not get my ticket
- I made a mistake with my email address
- The ticket is not bookable - why not?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
- I lost my booking confirmation. What can I do now?
- I haven't received the refund yet
- I had a problem during my travel
- I cannot make it to your office during work hours to pick up tickets
- My luggage was damaged or disappeared during the trip. What can I do?
- General Terms and Conditions of our Service
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- Is there a restaurant / snack bar in the train?
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?