How can I contact 12go.asia?
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel together with my girlfriend / boyfriend in the same cabin?
- How are Thai train tickets delivered?
- Is passport number really necessary?
- We want to sit together. What should we do?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- I got a new passport. Can you change the number?
- How II Class sleeper trains look like in Thailand
- My departure is early in the morning and your counter opens too late. What can I do?
- I have put the wrong passport number for one of the passengers. Can you change it?
- Can you send the tickets to me by post?
- Why does your website show available seats, but when I book you say the departure is full?
- I want to travel more than 2 months ahead. Can you arrange SRT Railway tickets for me?
- I want to book a train to Bangkok. Is it possible?
- Can I stay with my friends alone in a class II cabin?
- Is there a restaurant / snack bar in the train?
- Do they sell alcoholic beverages on the trains in Thailand?
- I am traveling with children – how can I book train tickets for them?
- How do I get from Bangkok to Koh Samui by train?
- Does the train leave on time?
- What is the size of the berths?
- I want to go to Ayuttaya or Hua Hin. Why don't you have this train connection?
- Why is my train not bookable?
- Can I switch seats with my travel companion?
- Are class II sleeper cabins air conditioned?
- Can I buy a ticket from Bangkok and board at another station?
- Does the train arrive on time?
- Can my friend/someone pick the Thai Railways ticket for me?
- Why do I have to tell my gender?
- I want to go to a place in the middle of nowhere. Why don't you have this connection?
- Motorbikes on Thai trains
- Disabled Passengers on Thailand Railways
- How can I contact 12go.asia?
- How do I cancel my ticket?
- How do I change the trip date?
- Do I have to print out anything?
- Do you offer transfer / pick-up services to hotels or between stations?
- How much luggage can I bring with me?
- Is my seat guaranteed?
- How do I get to the boarding point?
- Do I have to pay for the shuttle from the train / bus station to the pier?
- Why don't you have child fare options on your website?
- Are the online tickets more expensive?
- Where can I print out the PDF vouchers in Thailand?
- Can I use 12go.asia from anywhere?
- What is 12go Asia?
- How should I handle my valuables?
- How many seats are left on the trip I want to take?
- Can I buy a return ticket?
- Is there a discount for children?
- Can I bring my pet with me?
- When will I receive my tickets for Vietnam railway?
- How long in advance can I book a ticket for a train in Vietnam?
- What if my Vietnam railways tickets are unavailable after I pay?
- How does the boarding work in Vietnam trains?
- What about luggage in trains in Vietnam?
- What kinds of classes are available on Vietnam Railways?
- Will the Vietnamese train arrive on time?
- What is the railway like in Vietnam?
- Traveling with children in Vietnam trains
- Can we leave things at the station for storage in Vietnam?
- Is it possible to transport a bicycle / motorbike using trains n Vietnam?
- What are railway stations like in Vietnam?
- Where can I find train schedules for Vietnam?
- Disabled passengers on Vietnam trains
- I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
- Where and when can I pick up Myanmar railway tickets in Yangon?
- Can the ticket be delivered to my hotel in Yangon?
- Can I board Myanmar train with a printed PDF voucher?
- Where can I pick up tickets in Mandalay?
- Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
- What is the railway like in Myanmar?
- If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
- What classes does Myanmar Railways provide?
- Will the train arrive on time in Myanmar?
- Does Myanmar Railways provide any discount for children tickets?
- When will my Myanmar train tickets be confirmed?
Office hours: 10:00-20:00 ICT (every day); now Online (Tue 14:30)
I want to cancel my trip. I have not recieved a voucher (or lost it). I haven't recieved my refund. I paid more than it was shown on the web site. I can't log in. I want to change my travel date. The information on the voucher/ticket is incorrect. I want to leave a review for an operator. I want to leave a review about 12go.asia. My question is not listed here (other).
Please, make sure that you checked your spam folder.
Link to your account where you can see your bookings
I was charged twice for my booking. I think there is a mistake with the amount I paid.
1. screenshots that show you have been charged twice. We will not be able to investigate double charges without screenshots.
2. the last four digits of your credit card that was charged twice.
3. Any additional information about each charge (date, amount etc).
Please **DO NOT** send us your complete credit card number or any PIN code! If it is shown on the screen shot please black it out.
12Go Assistance : payment error
We receive thousands of bookings and usually it all goes well on the technical side. Unfortunately in your case there was a problem. Our IT specialists will have a look at your case, but in the meantime we suggest that you use a desktop computer or phone/tablet with the latest updated browser (Google Chrome, FireFox or Safari).
Older browser versions may not work.
Another possible reason for the malfunctioning could be anti-virus or adblock software that you may use.
If your payment is not successful, you can :
-> try Paypal. Paypal also accepts payments from other credit cards as well, you do not need to open an account with Paypal. Paypal refunds are immediate (but limited to 180 days after purchase).
-> call your bank. Sometimes banks block online transactions in South/East Asia for their own reasons. You may ask your bank to enable payments to Thailand, especially if you plan to use your card here in a hotel or restaurant.
-> try another credit card or a card from another bank.
If your booking was created but not paid and it says that seats will be released soon - you still can pay these seats. Or book them again once released. Our system does not allow double payments. You will not be charged twice.
There are other reasons why a booking may not work:
- someone was faster and picked the seat while you were filling in the form.
- you tried to pay with Paypal, went to have a coffee or find your password, came back and the Paypal session expired.
- your network connection was unstable and the server response got broken.
- your booking went well but you have made a typo in your email (or your mailbox has weird anti-spam settings) and our emails did not reach you.
- you try to make a duplicate booking. Our system does not allow you book the same thing twice for same passengers.
- other rare reasons or maybe magic.
Before you proceed with the payment please kindly check the terms & conditions and cancellation rules for your booking. All cancellation rules are sourced from the respective ~250+ transport companies that use the 12Go system. We always try to improve things, but sometimes there is a bug. This is called reality.
If you need further assistance please feel free to contact us any time.