I made a mistake with my email address
We can only contact you if you registered with the correct email address. In the best case, we will get a notification, and the mistake is so obvious (like gnail instead of gmail, hottmail.com, or petre instead of peter) that we can correct it and send you your payment confirmation and vouchers. If you try to log in to your travel account on the website, you need to 'reset password', and you will receive a password that allows you to log in again.
If we can not determine your correct email address, we will try to reach you by SMS. Please ensure you have entered a valid number with the correct country code.
If you are not notified that our mail to you bounced back, you need to contact us via the support form.
Please enter the incorrect email and the booking number, and write down the correct email in the comment so we know what to change.
Tags: Thailand, Thai Railways
General questions
- I cannot pay or have canceled/failed payment
- I did not get my ticket
- I made a mistake with my email address
- The ticket is not bookable - why not?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
- I lost my booking confirmation. What can I do now?
- I haven't received the refund yet
- I had a problem during my travel
- I cannot make it to your office during work hours to pick up tickets
- My luggage was damaged or disappeared during the trip. What can I do?
- General Terms and Conditions of our Service
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- Is there a restaurant / snack bar in the train?
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?