I want to book for a large group of people. How can I do that?
The 12Go system shows normal availability for seats on regular transportation. If you are planning a trip for more than 8 people please contact our support under group-bookings@12go.asia and inform them about the travel date and time, origin and destination, the group size and if you need anything special. We can arrange vans, buses, ferries and flights for you and your group. We can even charter a yacht or a plane. Our team will come back to you quickly with a quotation. We will try to make this as easy as possible for you.
Tags: Thailand
Ferries in the Philippines
- When will I receive my ticket voucher?
- How do I change the departure date and time?
- Can I board the ferry with my ticket voucher?
- If the ferry is cancelled, can I get a refund?
Vietnam Railways
- What kinds of classes are available on Vietnam Railways?
- What about luggage on trains in Vietnam?
- When will I receive my tickets for Vietnam railway?
- How long in advance can I book a ticket for a train in Vietnam?
- How does the boarding work in Vietnam trains?
- Will the Vietnamese train arrive on time?
- What if my Vietnam railways tickets are unavailable after I pay?
- Can we leave things at the station for storage in Vietnam?
- Is it possible to transport a bicycle / motorbike using trains in Vietnam?
- Traveling with children on Vietnam trains
- What are railway stations like in Vietnam?
- What is the railway like in Vietnam?
Indian Railways
- The departure/arrival time is shown as N/A on my Indian Railways ticket
- Can we seat next to each other on an Indian Railways train?
- My name on the Indian Railways ticket is misspelled. Is that a problem?
- I don’t have a seat number on my Indian Railways ticket?
- When will I receive my Indian Railway tickets?
- Is a meal included in an Indian Railway ticket?
- How does the boarding work in Indian Railways?
- Can I get a Child/Senior Citizen ticket for Indian Railways?
- Train delays
- Can I board the train at the later train station in India?
- Can I change the departure date for an Indian Railways booking?
- The Indian Railways train I want to book is not shown on the website.
Buses in the Philippines
- When will I receive my ticket voucher?
- If the bus is cancelled, can I get a refund?
- How do I change the departure date and time?
- Can I board the bus with my ticket voucher?
Sri Lanka Railways
- Is it possible to deliver the original train ticket to my hotel in Sri Lanka?
- When will I receive the voucher?
- How can I get the original Sri Lanka Railways train ticket?
- How long in advance can I book a Sri Lanka Railway ticket?
- Can I change the departure date for a Sri Lanka Railways booking?
- Is there a baggage limit for Sri Lanka Railways?
- Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
- Is a meal included in an Sri Lanka Railway ticket?
- Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
- Can I bring my pet with me?
- My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
- The Sri Lanka Railways train I want to book is not shown on the website.
General questions
- How can I contact 12Go?
- How do I cancel my ticket?
- I cannot pay or have canceled/failed payment
- How do I change the trip date?
- I did not get my ticket
- Do I have to print out anything?
- What is 12Go?
- I made a mistake with my email address
- How much luggage can I bring with me?
- The ticket is not bookable - why not?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- Is there a restaurant / snack bar in the train?
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
Myanmar Railways
- I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
- Where and when can I pick up Myanmar railway tickets in Yangon?
- What is the railway like in Myanmar?
- When will my Myanmar train tickets be confirmed?
- Where can I pick up tickets in Mandalay?
- Can I board Myanmar train with a printed PDF voucher?
- Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
- Can the ticket be delivered to my hotel in Yangon?
- What classes does Myanmar Railways provide?
- Will the train arrive on time in Myanmar?
- If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
- Does Myanmar Railways provide any discount for children tickets?
Taiwan High Speed Rail
- Limitation
- Where can I pick up or exchange my train tickets for Taiwan Railway?
- When do I arrive to the station?
- Is it possible to use the ticket to get on board between station on the same route?
Japan Rail Pass (JR Pass)
- How can I make a SEAT reservations?
- Until when is my Rail Pass valid on the last day?
- About Japan Rail Pass (JR Pass)
- Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
- What happens if I have to delay / cancel my trip?
- Do I need a Rail Pass for children?
- Japan Rail Pass Conditions
- Can I make seat reservations on particular train?
- How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
- How do we provide Japan Rail Pass?
- Japan Rail Pass compensation policy
- How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
China Railways
- How much luggage can I bring with me on China Railways train?
- Prohibited items
- How do I know if my ticket is confirmed?
- Is it possible to change the route/time/date and class of my ticket?
- How do I cancel my China Railways ticket?
- Can we change the seats?
- How long in advance can I book a China Railways ticket?
- My name on the China Railways ticket is misspelled. Is that a problem?
- Force Majeure
- Where can I pick up my train tickets for China Railway?
- My China Railways train is delayed or canceled
- Is there a restaurant / snack bar in the train?
New Zealand Railways
- Can I update my passport number?
- How do I know if my ticket is confirmed?
- How to cancel New Zealand Railways ticket?
- Can we sit next to each other on a New Zealand Railways train?
- Can I change the departure date for New Zealand Railways booking?
- I am traveling with children – how can I book train tickets for them?
- Is there a restaurant / snack bar in the train?
- How much luggage can I bring with me?
- My name on the New Zealand Railways ticket is misspelled. Is that a problem?
- Is a meal included in a New Zealand Railway ticket?
- How long in advance can I book a ticket?
- When should I arrive at the train station?
- Can I board KTM train with Just my PDF voucher?
- Do I need a QR code for KTM train?
- Can I travel with pets on Malaysian trains?
- Is it possible to cancel KTM train tickets?
- How are ferry tickets delivered?
- I am traveling with children – how can I book ferry tickets for them?
- Are the bus tickets e-tickets?
- How are bus tickets delivered?
- Do I get free food, drinks, blankets? Are there stops on the way? Is there a toilet in the bus?
- I am traveling with children – how can I book bus tickets for them?
- I want to know how the seats in the bus look like
- Will my bus stop during the trip? How many stops will be on the way?
- Will the bus wait for me at a border crossing?
- My bus leaves from Southern Terminal? How do I get there?
- Will the bus depart on time?
- The aircon is too cold / did not work
- Why is there no WiFi on the bus? English movies?
- Will my bus arrive on time?