If delays happen, force majeure, natural disaster, and there wasn't proper prior notice from China Railway, 12Go shall not be liable for this as it isn't under the control of 12Go.
12Go will neither cover any loss and expenses incurred in connection with it nor refund the price of the tickets.
We ask that you check all your travel details and departure times in advance.
If you have any questions, we will offer our assistance and support.