AB
Assaf BThe bus was one hour late. But other than that it was ok.
Hanoi to Sapa, Bus Standard, HK Buslines, Jun 29, 2026
SP
Susima PI am an Australian traveller. When the booking was done it was quoted for Aud 23. I booked for 3 people and they have double charged me.
Hanoi to Sapa, Bus Lower Single Cabin, Sao Viet, Jun 29, 2026
N
Nadia Great 1st experience on a sleepers cabin bus
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Jun 28, 2026
A
Aaron Crampt, if you’re fat you should pay for two seats mandatory! I was next to some fat philipino and it was horrible he was like an oven against my skin I would have rather had a normal bus seat sat up!
Hanoi to Sapa, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Jun 26, 2026
JL
Jacob LI would not recommend this service for Hanoi-Sapa. The driving was erratic and we were flung about in our cabins for the entire drive even when on straight main roads. We made several stops for seemingly no reason. The chargers in our (2) cabins didn’t work. The journey was nearly an hour longer than advertised. The was an unpleasant smell of rotting fruit in the air. The driver was constantly and excessively honking the horn so sleep wasn’t really possible.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Jun 24, 2026
C
Carolyn Very comfortable trip. Great way to travel.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Jun 22, 2026
MM
Maddy MI had read that HK Buslines were good and they exceeded expectations. A very new, comfortable bus, bang on time arrival and an unexpected free shuttle to our hotel. The only negative was that the attendant on board seemed to do very little and wasn’t helpful to people. He also shut all the blinds on the right side front of the bus to rest and was going to shut the one I was looking out of until he realised I had opened it.
Hanoi to Sapa, Bus VIP, HK Buslines, Jun 18, 2026
MA
Mohamed AI would like to provide feedback to help improve the service for future passengers.
As tourists from the Maldives, we understand that different countries have different rules and customs. However, important policies such as not eating on the bus should be clearly communicated during booking or before departure. We were not aware of this rule and were surprised when the driver yelled at us instead of explaining it politely.
There was also confusion regarding seating arrangements and rest stops. The driver instructed us to return within two minutes, but the stop lasted around thirty minutes, causing unnecessary stress. Clear and accurate communication would greatly improve the passenger experience.
We respect local practices and only ask that passengers, especially international tourists, are treated with courtesy and given clear information. Better communication and customer service would make the journey much more enjoyable for everyone.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Jun 16, 2026
TT
Than TThe one who answered the hotline phone number is really serious and kind.
Hanoi to Sapa, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 11, 2026
TC
Thumbi CGreat service with fruits and snacks for free
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Jun 8, 2026
