LG
Luna GThe bus was very late, we kept asking when it will come and they said in ten minutes every time. We arrived two hours late to our destination.
We also paid extra on the app for Vip 20 bus to get more comfortable seats, but they gave us the Vip 42 with smaller seats. I tried to ask about it to at least get a refund, but they didn’t care and said that no refunds and it’s not their problem.
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 19, 2024
V
Veronika The trip was completely fine: we left and arrived on time, stopped often enough for food and toilet breaks. Some seets were a bit broken, but all in all clean and comfortable!
Bus VIP16 Express, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Mar 17, 2024
MS
Mikkel SIt came late and it Said on the website that the trip would take 5h 20m but it ended up taking closer to 6h 45m
Bus VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), Mar 14, 2024
MF
Matthias FScreens not working, nobody speaks english and we waited 50min without knowing whats going on.
Bus VIP16 Express, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Dec 18, 2023
R
Rosalyn Great bus and service, staff was not really nice in the bus
Bus VIP Sleeper 34, Techbus VN JSC (Techbus Vietnam Joint stock company), Dec 7, 2023
KC
Kelly CReally comfortable and the driver stopped twice for toilet breaks. We arrived on time but I’m not sure if it was the same location as I viewed on 12Go. A good experience none the less.
Bus VIP Sleeper 34, Techbus VN JSC (Techbus Vietnam Joint stock company), Dec 5, 2023
P
Patricia Very hard to find the pick up point, they where late, the beds were very small because we were on the back
Bus VIP Sleeper 34, Techbus VN JSC (Techbus Vietnam Joint stock company), Nov 21, 2023
EW
Emiel WThe driver was driving very fast and honking constantly. This made the ride very uncomfortable. Despite having bought a ticket to Ha Giang center, we were dropped off at the bus stop 2-3 km south of the center. As a result, we still had to pay for a cab to Ha Giang. The excuse was that the police did not allow driving into town. However, we saw other tour buses entering the city without any problems. Rather, the bus operator seemed to us to cooperate with the cab drivers. Moreover, the driver was not polite, let alone helpful. We avoid Sapa Ethnic and Ket Doan Travel from now on and resolutely choose another operator such as Daiichi Group who put the comfort of travelers first.
Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Nov 9, 2023
LU
Lukas UDriver stopped every 15 minutes to pick up local people or let them out. They paid him in cash and furthermore he was constantly texting and calling on the phone to organize this. The people were even sitting on the floor and the whole ride was quite uncomfortable.
Bus VIP16 Express, Techbus VN JSC (Techbus Vietnam Joint stock company), Oct 30, 2023
MG
Maria GLong trip, bad driver, bad road, stops to buy things not needed.
In the pdf was written an address there wasn’t right. We were looking for the bus long time, asking different people and drivers. I tried to communicate with the contact number and nobody answered…
Bus VIP16 Express, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Oct 17, 2023