JL
Jason LOur only complaint was the departure location. The initial location given in the PDF voucher when you buy the tickets (which also matches Google Maps) is wrong. The company did WhatsApp us the correct location a few hours before the trip, but we didn't notice until after we were dropped off at the wrong location originally listed. So we walked 10 minutes with our luggage to the correct drop off. This seems like an easy fix, update your listing. It wasn't a huge problem but should be addressed.
Other than that the bus was clean with a clean bathroom. We received a bottle of water on the bus and the bathroom was clean. From Hanoi to Sapa we had 1 stop for food which was plenty long.
Our arrival was over an hour late but I can see how it's hard to judge becuase they don't know in advance how many extra pickups/drop offs will be along the way. The staff was all friendly. We took the trip during the day departing at 10:30am.
Hanoi to Sapa, Bus Lower Single Cabin, Sao Viet, May 16, 2026
J
Juliette This was by far the best bus service I have used in Vietnam. From the clean check in seating area with snacks, to the comfortable bus, and lovely friendly driver - everything was great. I really appreciated a toilet being available too
Hanoi to Sapa, Bus Single Cabin, Sao Viet, May 12, 2026
MF
Muhammed FHad a great bus journey experience. The customer service team was very supportive, friendly, and helpful throughout the trip. They responded quickly to all queries and made the journey comfortable and stress-free. Highly appreciated their excellent service. Thank you!
Hanoi to Sapa, Bus Single Cabin, Sao Viet, May 10, 2026
SY
Shay YIt was very good except for the arrival time
Hanoi to Sapa, Bus Single Cabin, Sao Viet, May 8, 2026
GD
Glenn DGood communication with driver before the trip. Got to destination on time. Comfy ride. No issues.
Hanoi to Sapa, Bus VIP Limousine 11 VIP Seat, Sapaking Limousine, May 8, 2026
MR
Manuel Rit was good. on time and well organized. Each bed is for two people.
Hanoi to Sapa, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), May 5, 2026
RJ
Rhina JThe bus is so good even expensive but worth it bec they have their own toilet
Hanoi to Sapa, Bus Lower Single Cabin, Sao Viet, May 4, 2026
MT
Maria TWe were not able to take our original schedule but we were assigned to the next bus. To our surprise, we were the only passengers in the bus. It was smooth experience, the trip was indeed fast but safe. The driver is very skilled and professional. We were able to sleep during the trip and we didn't feel dizzy or unwell at all. Thank you so much for the great service.
Hanoi to Sapa, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), May 3, 2026
SG
Steven GThe driver was very helpful, but the places that we stopped charged money to use the restroom and we smoke filled environments. We never got to.Fansipan. The driver dropped us off in SaPa and left us no alternative to getting to our location. We all felt stranded and laughed with an alternative, except to take care of our own situations.
Hanoi to Sapa, Bus VIP Limousine 11 VIP Seat, Sapaking Limousine, May 2, 2026
B
Bénédicte HK change the time of the bus from 9.45 till 8.30 and left finally at 9.05
Hanoi to Sapa, Bus VIP, HK Buslines, May 1, 2026