JC
Juan CA complete disaster. I absolutely do not recommend this company. A few hours before the trip, we were told that instead of leaving at 9 AM, we would depart at 10 due to “weather conditions.” We arrived on time at the meeting point, but they made us wait an extra hour, repeatedly lying by saying the bus was “just around the corner” when in fact it never showed up.
While waiting, we noticed more people arriving, which made it obvious that they had simply rescheduled us to travel with the group that was originally set to leave at 11. I later confirmed this by asking another passenger what time their departure was scheduled—he said 10.
So not only did they lie about the reason for the schedule change, but they also kept us waiting unnecessarily. Terrible service.
Hanoi to Sapa, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Aug 30, 2025
MP
Melvin PI slept well for the 6 hrs journey. A/C is good. TV is controlled, centralized by the driver. The operator are not friendly but it is acceptable because there is no communication required in my experience.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Aug 29, 2025
ML
Martin LThe bus had one hour delay
Hanoi to Sapa, Bus Single Cabin, Group Bus, Aug 28, 2025
TB
Tgb BDriver drove too fast and he was rude when I went out to relieve myself for 1 minute while we were already stopping. You should remind your driver's that the customers aren't children and they actually paid for a service. I understand they have a stressful job but They should be more polite..
Hanoi to Sapa, Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Aug 27, 2025
M
Mylena Our bus was supposed to leave at 1:30pm, we chose this time specifically because our check out from the hotel was at 12:30. We received a message a bit before saying the bus was leaving at 1:50. We couldn’t get a later check out time from the hotel so we asked the person who was messaging us what time we had to be there, but got no response. We went to the address they sent us around 12:50, thinking it was an office and we could wait there for about an hour. The address was on a busy road, with just a sign on the sidewalk and a van from the company parked in front of it. We messaged the person and they said we were earlier and told us to wait at a cafe located at a 9 minutes walk away. We had a lot of heavy bags so we just found something closer to wait and went back to the place at 1:40 pm thinking we’d wait for about 10 minutes. As it turns out we ended up waiting until 2:30 standing up in the crushing heat, and we had to put our bags on the filthy sidewalk. There was a little stand right there selling drinks we asked if we could sit on the many chairs available and the man said NO. The G8 employee got there around 1:50, we spoke to him and he said the bus was coming at 2pm. He sat comfortably in one of the chairs from this little stand while all the paying customers waited around standing up. He laughed at me when I told him the man on the stand said we couldn’t sit, and they were both looking at us and laughing. He also didn’t clarify in any way why the bus was late.
We have used many different bus companies in Vietnam, we’ve been here for more than a month, and even the most humble ones had at least an office with chairs or a cafe at the same place the bus was departing where we could wait comfortably. Not G8 in Hanoi. There you will be standing up on the filthy sidewalk, and you could end up waiting for hours, as it was our case. We started our journey to Sapa tired, hot, and grumpy because of it.
The bus itself was good, spacious and seemly clean. But the TV didn’t work, and even after all the tardiness they still stopped to fuel the bus and it took ages. Our arrival time was scheduled to 7:45, we arrived in Sapa 10pm.
I don’t recommend their service if you’re leaving from Hanoi.
Hanoi to Sapa, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Aug 23, 2025
GF
Genevieve FCouldn’t put up my seat, but since it was a night bus to sapa it was ok. That would have been annoying for a day trip!
Hanoi to Sapa, Bus Lower Single Cabin, HK Buslines, Aug 22, 2025
MD
Martijn DBus was ok. No toilet. Driver was not very friendly. Toilets on the stops were to be paid but dirty.
Hanoi to Sapa, Bus Single Cabin, Group Bus, Aug 21, 2025
EL
Everlyn Ltoo many stops and reroutes. driver and his assistant are very rude. they will just open the curtain of the cabin and peek inside.
Hanoi to Sapa, Bus Double cabin, Sao Viet, Aug 21, 2025
EA
Elchin AIn the bus , wifi does not work
And also The staff were not normally supportive. Even though I was able to get to the registration desk 1 hour ago, I almost missed the bus. So, when I asked where the bus was 3 times, they said your bus had not arrived. Finally, when I asked them to check again, it turned out that the bus that had been waiting for 20 minutes was my bus.
Hanoi to Sapa, Bus Upper Single Cabin, HK Buslines, Aug 20, 2025
M
Michael Comfy clean bus and professional driver.
Hanoi to Sapa, Bus Upper Single Cabin, HK Buslines, Aug 20, 2025
