BL
Brandon LCommunication was great, instructions were clear on where you needed to be and when. Bus was clean and cabins had plenty of room in terms of width. I’m 5ft 11inches and it was a slightly tight fit for length. But that was to be expected. Bus stop had drivers at the end to shuttle you to your Accomodation for a reasonable price. Great service.
Hanoi to Sapa, Bus VIP 24 Lower, S Trip, May 20, 2026
NC
Nicolas CThe bus was 2h late at arrival compared to the initial schedule I booked
Hanoi to Sapa, Bus Upper Single Cabin, HK Buslines, May 19, 2026
MH
Michel HIf you want to experience sleep deprivation, this is the bus you should take.
We took a sleeper bus from Hanoi to Sapa at midnight, to arrive in Sapa at 6:30 AM.
The bus itself is nice, not super comfortable bus does the job, the reception was good with snacks, water etc..
However the ride was the worst, the driver was talking really loud, non-stop with his colleague making it hard to sleep. When they were not talking, his colleague was watching reels with his volume all the way up. Then came the HONKING every 10 minutes, then he stopped the bus twice on the way, opened the door and started shouting and screaming to people on the street, making it impossible for people to sleep.
I’m not saying he should not talk all the way, but either there should be some soundproof screen between the driver and the passengers, or he should just whisper.
This is a SLEEPER bus, but no one slept for more than 30 minutes in this ride, all the passengers were pissed off when we got off the bus.
I won’t even get into the details of his driving skills, he was speeding then hitting the breaks suddenly, then swerving severely.
We were supposed to arrive at 6:30 we got there at 5 AM ! Which shows how fast he was actually driving.
Very very very unpleasant ride. I don’t recommend at all, and I’m surprised by the good rating over here, not one star review in sight.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, May 19, 2026
MM
Max MEasy pickup, great drive, relatively comfortable seats/beds.
The first stop seemed a bit early but that's nothing bad. We had enough stops to feel comfortable.
Unfortunately we only arrived 7 hours after start and not 6 as mentioned in the booking, but traffic can happen.
Hanoi to Sapa, Bus Sleeper 44 Double, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), May 18, 2026
JL
Jason LOur only complaint was the departure location. The initial location given in the PDF voucher when you buy the tickets (which also matches Google Maps) is wrong. The company did WhatsApp us the correct location a few hours before the trip, but we didn't notice until after we were dropped off at the wrong location originally listed. So we walked 10 minutes with our luggage to the correct drop off. This seems like an easy fix, update your listing. It wasn't a huge problem but should be addressed.
Other than that the bus was clean with a clean bathroom. We received a bottle of water on the bus and the bathroom was clean. From Hanoi to Sapa we had 1 stop for food which was plenty long.
Our arrival was over an hour late but I can see how it's hard to judge becuase they don't know in advance how many extra pickups/drop offs will be along the way. The staff was all friendly. We took the trip during the day departing at 10:30am.
Hanoi to Sapa, Bus Lower Single Cabin, Sao Viet, May 16, 2026
J
Juliette This was by far the best bus service I have used in Vietnam. From the clean check in seating area with snacks, to the comfortable bus, and lovely friendly driver - everything was great. I really appreciated a toilet being available too
Hanoi to Sapa, Bus Single Cabin, Sao Viet, May 12, 2026
MF
Muhammed FHad a great bus journey experience. The customer service team was very supportive, friendly, and helpful throughout the trip. They responded quickly to all queries and made the journey comfortable and stress-free. Highly appreciated their excellent service. Thank you!
Hanoi to Sapa, Bus Single Cabin, Sao Viet, May 10, 2026
SY
Shay YIt was very good except for the arrival time
Hanoi to Sapa, Bus Single Cabin, Sao Viet, May 8, 2026
GD
Glenn DGood communication with driver before the trip. Got to destination on time. Comfy ride. No issues.
Hanoi to Sapa, Bus VIP Limousine 11 VIP Seat, Sapaking Limousine, May 8, 2026
MR
Manuel Rit was good. on time and well organized. Each bed is for two people.
Hanoi to Sapa, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), May 5, 2026
