FO
Fabio OWorst experience ever. I paid 300k dongs for a VIP service (only 2h ride) that could easily cost less than 100k. Plus they changed transportation THREE TIMES and made me wait with no prediction of when I was gonna be picked up. It is the worst transportation service in Vietnam.
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), May 3, 2026
FC
Flynn CLate going out and late on return, had to change buses.
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), May 3, 2026
LR
Lukas R1. The Pick-Up Location was about 3km off the correct pick up. The location we got from the app and the voucher seemed weird (not at the big bus terminal but at the other end of town), so we had the apartment staff call the hotline to confirm it and turns out it was at the bus terminal after all.
2. The usual WhatsApp about 24h before the trip was omitted, so we had no other chance to confirm the pickup location.
3. 3h before the trip, we got a WhatsApp that due to the national holiday, the pickup was moved to the _other_ end of town (again, about 2km from the bus terminal, but in the other direction this time). The support over WhatsApp was not very helpful, it ended basically with "please come to the new location". Okay, that's probably nothing they can do much about.
4. The bus picked us up at the new location, that worked fine, but only for about 30 minutes, then we had to switch to another vehicle (which was much more comfortable than the first one (nice!) - communication about the switch was a bit... questionable... though, we basically had to guess that we were supposed to board the other bus. At this point, it was clear that there was no way it would keep the promise of 90 minutes from Tam Coc to Hanoi - we should've known that though, that's impossible even with a fast car, let alone with a bus.
5. 45 minutes late, we arrived in the outskirts of Hanoi, were the bus did a few very questionable maneuvers - leave the main road to some dirt road and back on the main road, without obvious reason, there was neither a drop off nor a pick up. Whatever, I'm sure there was some kind of reason for that.
6. In Hanoi, about 15min from our destination, we had to change a second time to a smaller bus again (same comfort level as the first of the three - not great, but we had seats 😅) - This switch was super chaotic, we were waiting in vehicle #2 for about 15 minutes while they were getting individuals off the bus one by one, moving them to other buses without a lot of info whether we would have to change as well or not. Eventually we did switch and arrive at the correct destination, about 75min late.
TL/DR: Lessions learned - I'm not mad about the fact that we had to switch (that was kinda sorta indicated on 12go, there were multiple means of transportation on the voucher: limousine-bus-limousine), but the really bad communication and the delay that had no apparent reason except from over promising was quite a downer. If there are other companies doing the same route, pick those.
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), May 2, 2026
JH
Joshua HShady business, zero communication, scam job ad I paid for a limousine van and I got a big bus instead to Hanoi. Would not trust this company ever again
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), May 2, 2026
NK
Nikoletta KThe transfer did not depart from the indicated spot (address was indicated in email), it did not leave on time, we arrived to Hanoi 1,5 h later with 2 different buses,as you needed to switch transfers.
From foreign number it was impossible to reach someone, a local lady helped me from a store.
It was a mess.
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), May 1, 2026
PT
Paul TVan broke down. Took 1 hour to drive 5 miles. Communication was non existent. Had to get a grab .
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), May 1, 2026
R
Roland Everything ok
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), May 1, 2026
I
Ivan No driver showed up, not reachable!!!!!
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), Apr 30, 2026
PK
Pawel K1. We had to transfer to another bus, which caused a lot of confusion.
2. The driver was rushing to Hanoi like crazy – not only was he risking the lives of the passengers, but we almost threw up.
3. The driver didn't answer questions – he treated us like tourist cattle.
4. The bus stopped at the end of the route at a different location than the one on the ticket.
Ninh Binh to Hanoi, Bus Limousine, Trang An Limousine, Apr 30, 2026
山
山崎正顕 The reasons for not receiving a perfect score are as follows:
1. The map pin for the pickup point was inaccurate (this was resolved after contacting the support center).
2. The bus route was unclear (two transfers were required, and arrival was delayed by 45 minutes. Transfer information was not included on the voucher).
Ninh Binh to Hanoi, Bus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), Apr 30, 2026