Terrible. The bus never came. The staff had very little information and we didn't get any. 1 hour later they did their best to split us between different buses.
The bus we were put into was full and the luggages had to be stored in the corridors in a very unsafe way. People had to walk in the bags to move in the bus (to go to the toilet). The poor staff inside the bus didn't have a place to seat because of this. We were woken up at 7 am to be put in a minibus with no explanation.
However we arrived only 30mn later than planned but not without a lot of stress and tiredness...
Bus Sleeper 38, Full Moon Party Tour (Full Moon Party Tour), Nov 17, 2023
Very comfortable bus. Pick up was delayed by 1h. We were dropped off at a garage in hue and had to wait for 2h. There were people waiting for us to scam with bike tours, some girls went with them and got lost - please don’t join them for a tour. After waiting for 2h we took a minivan to Hoi an, which was ok.
Bus VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), Oct 3, 2023
We were asked to come early than scheduled due to the bus
Bus VIP Sleeper 34, Duc Duong Bus, Oct 3, 2023
The bus was two hours late. The first hours until Hue were indeed in a luxury bus. The bus itself was fine, the driving however was incredibly wild and bumpy, making several people nauseous. However, in Hue we were told to get out and transfer to a smaller van. This van took another two hours to arrive. Once it got here, it was more like hitching a ride with a postal van than the luxury bus transfer we booked and paid for. The van easily made 10+ stops, pushing boxes in and out of the van. This includes boxes at your feet and next to your shoulder. I had to sit three hours next to a box crawling with little bugs, with no leg room because someone else's bag was put there (so again more boxes could be pushed into the van).
Very very far from a luxury bus experience
Bus VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), Sep 28, 2023
Beside the fact that we had a delay of 1 hour at the beginning, we arrived more than punctual. We had a good sleep in the bus and the breaks absolut good.
Be aware if you have to drop-off somewhere on the route. Not all passenger had been waked up, so they got of the bus in another city
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Jul 22, 2023
Bus was almost 2 hours late. Bus driver was extremely rude at pickup and spoke no English. Wouldn’t even show us our names on a list to confirm we were getting on the right bus. We had to change buses in Hue, which was not specified on the ticket, and the change was extremely chaotic and no one knew what was going on. 12go voucher did not specify the drop off address, and it was not provided to me when I messaged the bus via WhatsApp. Only good thing was that bus was clean and seats were comfortable if you didn’t get a middle bed.
Bus VIP, Techbus VN JSC (Techbus Vietnam Joint stock company), Jul 9, 2023
We got to the bus, and then after 10 km they told us to get off. We did not have any bunk, we were on the floor. So they said we have to leave the bus and wait for an other one.
It was quite scary, no one was able to told any sort of information, what kind of other bus should we take etc.
Bus VIP, Techbus VN JSC (Techbus Vietnam Joint stock company), Jun 27, 2023
The sleeper bus was fine, but from 6am we had to wait to change bus for more than 2 hours in some garage and then we were put into microbus, which was making many stops along the way to distribute parcels.
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Jun 12, 2023
first of all the bus was an hour and a half late, and it didn’t even arrive from the agreed place we had to get a taxi to it. Secondly we booked VIP but we’re left on beds with no curtains and people sleeping on the floor around us due to overbooking. Then when we finally arrived at what we thought was our destination we were told the bus wouldn’t go any further and we had to get an hour long taxi at 7am (even though we were supposed to arrive at 12:30pm) which we had to pay extra for. All in all, awful experience.
Bus VIP, Techbus VN JSC (Techbus Vietnam Joint stock company), Mar 28, 2023
Driver threw our bags in a puddle and all our clothes got wet and dirty.
Bus VIP, Techbus VN JSC (Techbus Vietnam Joint stock company), Jan 5, 2023