train #SP3 1st Class Sleeper, Sapaly Express, Oct 13, 2020
Train is beautiful and good experience. Easy to sleep and not tried in 7hr riding time.
I feel ticket counter is little difficult to find, but it's not serious.
train #SP1 1st Class Sleeper, Pumpkin Express, Sep 3, 2020
The price for what is provided is pretty high, so the value for this train trip is very low. The ticket guy for Pumpkin Express was easy to find and even at the station earlier than expected. He was also very helpful in getting me the drinks and snacks for my cabin and providing clear guidance on when and where to wait and board. Overall, it was an okay experience, but I couldn't sleep at all on the train despite having the entire VIP cabin to myself and there were only a few snacks and a couple drinks provided.
I was impressed with the fact that I could actually charge my phone and they had a few different working lights in the room. The trains are very old, but they were cleaner than I expected. However, I also traveled only one month after the pandemic lockdown was lifted in Vietnam, so there were very few tourists traveling in general; that's probably why things were in decent condition (even the bathroom was pretty clean for a train). I was disappointed that there was no onboard wifi; luckily I had my own SIM with mobile data plan which worked on some parts of the trip.
I took a private, 8-pax bus back from Sapa to Hanoi instead of the train, for which I paid only $25. It was much more comfortable, scenic, and quicker than the train. I likely would not take the train ever again unless the conditions were MUCH better (i.e., they need a complete overhaul).
train #SP3 VIP Sleeper 4x, Laman Express, Mar 23, 2020
It was nice. I was actually warn on the first level. People downstairs were a bit cold.
But quite comfortable. Nicely organised and clean.
Just don't follow people straight out of the train... They didn't leave us a chance, and we didn't do what we wanted to.
Also prices were as usual.... Pricier.
Don't get the coffee outside as well, its 3 times the price.
train #SP3 VIP Sleeper 4x, Laman Express, Mar 21, 2020
too much cold with the air conditioning
too much noise! impossible to sleep on this train!
Bus VIP 20, Sapa Express, Mar 19, 2020
I can’t tell anything because we didn’t go because everything was closed in Sapa because of Corona . We payed for a trip and had nothing.
Bus VIP 27, Sapa Dragon Express (Sapa Dragon Express), Mar 14, 2020
Well, the driver was on eine in the morning. He offers a small snack after collecting all 5 passengers. On the ride we had 2 short tests for bathroom, etc.
train #SP1 VIP Sleeper 4x, Pumpkin Express, Mar 13, 2020
Very dirty, cockroaches in cabin. Bathroom filthy. Staff not very friendly. Beds hard and air conditioning doesn't work properly. Room was very hot, no air. Left half an hour late.
Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 12, 2020
Arrived two hours later, traveled with multiple buses, unclear communication.
train 1st Class Sleeper, Laman Express, Mar 12, 2020
Wonderful check-in with welcome drink and very friendly staff, spacious room for a train with fairly comfortable beds that looked and smelled clean. Nice amenities (2 beers, 2 water, 2 sodas, 2 bananas and 2 danish). Really nothing to complain about!
train #SP1 VIP Sleeper 4x, Orient Express (Orient Express Train Sapa), Mar 12, 2020
Train was easy to access and on time. Snacks and water were left for us in our 4 person cabin. There were no interruptions we were able to get in and go to sleep. Woke up in Sapa!
train #SP1 VIP Sleeper 4x, Orient Express (Orient Express Train Sapa), Mar 10, 2020
Our train was cancelled and we were moved to a later train but this was not communicated to us in advance. Otherwise the cabin itself was clean, the beds firm but completely fine to sleep for 6-7 hours on the way to Sapa.
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 29, 2020
Best bus ever. Great driver too!
Bus VIP 27, Sapa Dragon Express (Sapa Dragon Express), Feb 28, 2020
Fast, reliable and friendly staff
train VIP Sleeper 4x, Laman Express, Feb 25, 2020
Mostly good. Our cabin had some garbage in when we arrived.
Slamming doors next to our room woke us up a couple times.
Bus Sleeper, Sapa Dragon Express (Sapa Dragon Express), Feb 24, 2020
The bus journey was good and reliable, seemed to be quicker than I thought it would be. Is wasnt as uncomfortable as others made out, just cold, but they do give you a blanket. I managed to sleep in patches along the way.
The only reason I reduced the stars is that I arranged for pick up at the hostel, which I thought meant the bus would actually pick us up, but it meant some guy comes to collect you and walks you to a different meeting point, where you get on a bus for a short ride out to the main bus.
There is a toilet on the bus, but when we got on it was full, so nobody could use it.
Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 18, 2020
First off, we had no problem with the booking platform. This worked smoothly. Secondly, this is the cheapest way to travel in Vietnam is by the long haul sleeper buses. We booked through Grouptour on the platform but it was a Sao Viet office/bus we brought to when arriving at Grouptour; which was a bit confusing for us at first. We wished the booking platform noted this information as it is misleading.
About the trip: While this trip was not great, it was what we needed to get to one place to another. We were transferred in 4 different buses which was a bit frustrating. The bus makes A LOT of stops along the way and picks up people on the route. The time length of trip noted is not accurate, therefore I would not recommend using this bus service if you have restricted time or made plans. The bus did not have a bathroom on it and the bus driver/assistant didn't really speak English which wasn't a huge issue, but still some language barrier when asking about the next stops. We didn't have an issue with overcrowding as others have noted. If you want an inexpensive way to travel, this is it but know what you are getting into.
train #SP1 VIP Sleeper 4x, Orient Express (Orient Express Train Sapa), Feb 16, 2020
"Luxury" is another thing but we sleeped well.
train #SP1 1st Class Sleeper, Vietnam Railways (Đường sắt Việt Nam), Feb 15, 2020
Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 12, 2020
Super zážitek i jizda
Bus VIP 20, Sapa Express, Feb 11, 2020
Excellent trip. The staff member on our bus was very regimented and the bus itself is very comfortable with reclining seats and plenty of leg room. Wish all long haul busses were like this!
Bus Sleeper, Sapa Dragon Express (Sapa Dragon Express), Feb 11, 2020
It has ok
Bus VIP-Class, Sapa Express, Feb 5, 2020
Very comfortable seats and smooth driving. The bus arrived earlier than expected in Sapa while making 2 stops on the road.
Bus VIP 27, Sapa Dragon Express (Sapa Dragon Express), Feb 3, 2020
Comfortable and quick trip to Sapa, two stops along the way too.
Bus VIP 20, Sapa Express, Feb 3, 2020
Comfy bus for a 5 1/2 hour bus ride. We took the 7:00 am so we could see the countryside along the way, nice scenery. The bus host, Aurora was helpful and very friendly. Take your TP and hand sanitizer, the first bathroom stop didn't provide toilet paper, or soap to wash hands, even though they charge you to use the facilities....
train VIP Sleeper 4x, Laman Express, Feb 1, 2020
Maybe a bit cold but pretty comfortable. One important thing though, if you need to charge, there are sockets next to the lower beds. In my way to sapa I slept in upper bed and didn’t notice.
Bus Sleeper, Sapa Dragon Express (Sapa Dragon Express), Jan 21, 2020
Disfrute del viaje
train VIP Sleeper 4x, Laman Express, Jan 20, 2020
Good support all trip in train thank you
Bus VIP 27, Sapa Dragon Express (Sapa Dragon Express), Jan 16, 2020
Only drops at the outskirts of town, a taxi ride or hike to the centre and most of the hotels.
train VIP Sleeper 4x, Laman Express, Jan 15, 2020
I thoroughly recommend Laman Express. The train we originally booked was full & we got bumped onto a later train with this superior provider. We appreciated the welcome drink & being guided into the correct compartment, it made us feel 'special'. The beds were comfortable (they looked small but were actually perfectly adequate) & Laman provided a little pastry & banana for breakfast. Teabag & coffee sachet per person too, with a kettle available in the 'wash' area for everyone's use. Toilet & wash area very clean. We slept well, rocked to sleep by the train. All in all a pleasant experience, thank you!
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 1, 2020
Very good. Comfortable & clean, driver drive at reasonable safe speed.
train 1st Class Sleeper, Laman Express, Dec 31, 2019
Excellent. Thank you
train VIP Sleeper 4x, Laman Express, Dec 31, 2019
Great. Prefer lower bunk though. During booking unsure where to write down. Otherwise it was great.
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 30, 2019
Bus arrive late an hour
train #SP1 1st Class Sleeper, Vietnam Railways (Đường sắt Việt Nam), Dec 28, 2019
Toilet is not clean
train VIP Sleeper 4x, Laman Express, Dec 28, 2019
The place is wonderful and clean. Train is noisy as expected but the trip is wonderful. Service is wonderful.
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 27, 2019
We booked for 630am bus but the bus was late for an hour. Bus is comfy but the cleanliness could be better thou.
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 27, 2019
Transport was good but they were 1 hour late
train 1st Class Sleeper, Laman Express, Dec 27, 2019
Slight mix up last minute on tickets as I missed an email with our vouchers but a rep of Laman express met us at the station and saw us on to the train - surprisingly comfortable and easy journey - I contacted 12go by email regarding my return trip and they were quick to respond and sent my vouchers immediately- even tho it was Xmas day - good service overall although emails let me down - this has happened before with JetStar so I don’t think 12go are at fault here
Bus VIP 20, Sapa Express, Dec 26, 2019
Limo bus was really good and comfortable journey. However the stops the bus made was horrible. Food was disgusting and toilets were not at all clean and they were paid toilets !
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 24, 2019
I had traveled from that day and fully satisfied with your bus.
But fully disappointed with your staff.
I told them at least 10 times that my booking is for sa pa but i didn't go sa pa and you must drop me at lao cai but they don't call me when the bus arrive at lao cai and finally they drop me at sa pa.
And advised that you should book a taxi and go back to lao cai.
So that I book a taxi to lao cai and it costs 500000vnd.
My time wasted and money also.
Secondly- i was carrying two bags one of clothes and one another bag of approximate 8 kilograms of peanuts alone with me and i had handover both bag to your staff to keep it in baggage compartment in Hanoi.
And when the bus arrive at sa pa i ask them but they give only my clothes bag and refused for another.
I had checked all the bus but didn't find it.
The boy whom i handover the bag in Hanoi has misbehave with me and blame me that I didn't gave them any another bag even I remind him that i had gave two bags at the same time in hanoi.
So finally I go without my bag of peanuts which I was carrying from India.
Fully satisfied with your bus because it was a very comfortable journey and fully disappointed with your careless and high attitude staff.
train VIP Sleeper 4x, Laman Express, Dec 23, 2019
The train overall experience good. Got 1 free beer at the waiting lobby, which is mango restaurant and bar. Bed is fine, train is not so shaky nor noisy. But sometimes was annoyed by stuffs that sell snack and drinks there. Anyway, no biggie. Great experience with Laman express.
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 23, 2019
Bus was late by an hour and took 3 hours longer than expected to arrive in Sapa. Other than that it was acomfortable trip. the facilities on the VIP 20 bus are great. We stopped for lunch and the selection of food was decent and tasty.
Delays seemed because of lack of organisation in the office. We had a frantic admin lady in Hanoi sorting out multiple issues with multiple customers. She did her best and was as helpful and polite as one could expect.
It is stated on 12goasia website that you should expect delays with this bus company, so we are not overly disappointed.
train VIP Sleeper 4x, Laman Express, Dec 22, 2019
Very clean and organized
Bus VIP 20, Sapa Express, Dec 22, 2019
Comfortable seats, friendly bus guide
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 20, 2019
Good service and good driver, I like it ,
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 20, 2019
Very comfortable. It's not a flatbed as we thought it would be. But a reclining chair that goes all the way down. If you're taller than 5.8" you might find it hard to fully stretch yourself.
train 1st Class Sleeper, Laman Express, Dec 18, 2019
Very well organised, very clean cabin and toilet. Slept well and the drinks and snacks were perfect!! A great memorable experience and would definitely recommend!!!
Bus Sleeper, Sapa Dragon Express (Sapa Dragon Express), Dec 17, 2019
Great travel made convinient by the bus.
Bus VIP 20, Sapa Express, Dec 17, 2019
Very nice staff and great comfortable bus
train VIP Sleeper 4x, Laman Express, Dec 13, 2019
Good coach with good sleeper.... Just a little bit shaking!