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From Hanoi GreenLion to Lao Cai by van

07:00
Hanoi GreenLion
12:30
Sapa GreenLion, Lao Cai
5h 30m

From Hanoi SapaExpress to Sapa by bus

06:30
Hanoi SapaExpress
12:00
Sa Pa SapaExpress
5h 30m
07:00
Hanoi SapaExpress
13:00
Sa Pa SapaExpress
6h
22:00
Hanoi SapaExpress
04:00
Sa Pa SapaExpress
6h

From Hanoi to Sapa by train

21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
#SP1
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
#SP1
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
 
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
 
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
22:30
HNO Hanoi
06:33
LCA Sapa Lao Cai
8h 3m
Refund
 

From Hanoi to Sapa by train+taxi joint ticket

21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
This connection is managed by the operating company. You will be transfered between the trips.
Any
Lao Cai, Sapa
Time
Sapa
1h
Refund
Total duration
3h 25m
#SP1
21:35
HNO Hanoi
05:30
LCA Sapa Lao Cai
7h 55m
Refund
This connection is managed by the operating company. You will be transfered between the trips.
Any
Lao Cai, Sapa
Time
Sapa
1h
Refund
Total duration
3h 25m
22:00
HNO Hanoi
06:05
LCA Sapa Lao Cai
8h 5m
Refund
This connection is managed by the operating company. You will be transfered between the trips.
Any
Lao Cai, Sapa
Time
Sapa
1h
Refund
Total duration
3h

From Hanoi to Sapa by taxi

Any
Hanoi
Time
Sapa
4h 10m
Instant
  vehicle, all incl
Any
Hanoi
Time
Sapa
4h 30m
Instant
  vehicle, all incl
Any
Hanoi
Time
Sapa
4h 30m
Instant
  vehicle, all incl

From Hanoi SSB to Sapa by van

06:30
Hanoi SSB
12:00
Sapa SSB
5h 30m
07:00
Hanoi SSB
12:30
Sapa SSB
5h 30m
07:30
Hanoi SSB
13:00
Sapa SSB
5h 30m
14:30
Hanoi SSB
20:00
Sapa SSB
5h 30m
15:00
Hanoi SSB
20:30
Sapa SSB
5h 30m

From Hanoi SSB to Sapa by bus

07:00
Hanoi SSB
13:00
Sapa SSB
6h
07:00
Hanoi SSB
13:30
Sapa SSB
6h 30m
13:00
Hanoi SSB
19:30
Sapa SSB
6h 30m
22:00
Hanoi SSB
04:30
Sapa SSB
6h 30m

From Gia Lam to Sapa by train

21:53
GLA Gia Lam, Hanoi
05:30
LCA Sapa Lao Cai
7h 37m
Refund
 
22:18
GLA Gia Lam, Hanoi
06:05
LCA Sapa Lao Cai
7h 47m
Refund
 

From Yen Vien to Sapa by train

22:06
YVI Yen Vien, Hanoi
05:30
LCA Sapa Lao Cai
7h 24m
Refund
 
22:31
YVI Yen Vien, Hanoi
06:05
LCA Sapa Lao Cai
7h 34m
Refund
 

How to get to Sapa from Hanoi

Why Go to Sapa

Sapa is the favorite destination in Vietnam for those interested in trekking, homestays and the culture of Vietnam’s ethnic minorities. Established as a French hill station in the 1920’s, Sapa boasts incredible views of steep valleys lined with terraced rice paddies and on a clear day one can see the country’s highest peak - Fansipan. There are numerous trekking tours based out of Sapa with many including homestays at the local ethnic groups. Travelers can also visit the colorful Bac Ha market and browse the beautiful embroidered goods of the tribes from the surrounding hills that converge here on the weekends. Don’t forget to bring a good jacket as during the winter months this is one of the coldest places in Vietnam and recently has even been known to experience snowfall.

From Hanoi to Sapa

There is currently no airport in the region so travelers make the journey from Hanoi to Sapa via train or bus. It has long been one of the most popular overnight trains in the country with a number of more luxurious private train cars offering travelers varying degrees of comfort and relaxation on the night train. The train comes to a stop at Lao Cai station, about 35km from Sapa Town and there is no shortage of transportation options to transfer between the two.

From Hanoi to Sapa by Train

Hanoi to Sapa is the most popular and unique train route in Vietnam as it is serviced not only by Vietnam National Railways but also by more than a half dozen private train operators of varying degrees of comfort. Some are simply a cleaner, calmer and more relaxing way to spend the night traveling from Hanoi to Sapa while others are surprisingly luxurious and offer amenities you would not expect to find in a developing country. The level of comfort is reflected in their prices and most travelers say that the cost is certainly worth arriving in Sapa relaxed, well-rested and ready to explore the countryside. Vietnam railways has soft berths with 4 beds per cabin for USD$19. Prices on the private railways vary from $33.75 for VIP Sleeper cabins with 4 berths to $86.85 for VIP Sleeper cabins with 2 berths. All private trains will provide you snacks, drinks and a much softer bed to sleep in. They will also have wine, beer and meals available for purchase which are of a higher quality than the standard Vietnam Railways fare. The most luxurious for traveling from Hanoi to Sapa is Victoria Express which has a private lounge at the Hanoi railway station and their train cars include a bar, dinning room and library.

Trains from Hanoi to Sapa depart from the Tran Quy Cap street entrance to the Hanoi railway station, it should be noted that this is not the main entrance on Le Duan street. Passengers with the private railways to Sapa will need to exchange their vouchers for actual tickets at the respective company offices which open 1-2 hours before departure. Your voucher will give directions to the office which will be either in the Hanoi train station or across the street nearby. The majority of your fellow passengers will also be exchanging tickets and staff members at the station or other ticket booths should be able to point you in the right direction. English language skills may be very basic so remember to speak slowly, smile often and you will find the proper counter.

Departure times for the night train from Hanoi to Sapa are 9:40 and 10:00pm. All private train cars are attached to normal Vietnam National Railways trains and run on the same schedule which gives them arrival times of 5:35 and 6:20am respectively. There is a third train from Hanoi to Sapa that departs at 6:10am and arrives at 3:45pm. This train offers only a few dozen soft seats and the rest are hard wooden bench style seats which are quite uncomfortable for journeys of any length.

The train station is in the town of Lao Cai, about one hour outside of Sapa. Options for this transfer to Sapa include taxi, public shuttle and private charter. Shortly before arrival a woman will walk through the train offering to sell you tickets for the public shuttle to Sapa. Prices will vary widely from under $5 to more than $15. We can never advise to buy a ticket before actually seeing the vehicle for this sort of thing but there have not been many reports of scams at Lao Cai station. Should you choose this mode of transport be prepared for the shuttle to be overcrowded and driving to be a little too fast for the very winding roads. Another option is the regular taxi, be ready to share this with as many passengers as can fit for between $20-$30. The easiest way is to hire a private charter van or car to Sapa which can be arranged for at around $35-$50 depending on the number of passengers

From Hanoi to Sapa by Bus

A number of bus companies operate bus services from Hanoi to Sapa. Most will either depart or offer to pick you up from the Old Quarter and around Hoan Kiem Lake and will drop you off in Sapa Town but exact locations will vary. The trip should last about 6 hours, departing in either early morning or late night. There are no bathrooms on the busses but most will make one quick rest stop during the trip from Hanoi to Sapa.

From Dien Bien Phu to Sapa by Bus

Going from Dien Bien Phu to Sapa there are several small companies offering minivan and bus services. The journey to Sapa on the winding and less than perfect road lasts about 10 hours and should cost under $10. Enquire at your hotel for booking.

Where to Stay in Sapa

Your choices for lodging in Sapa can generally be split into two categories - hotels and homestays. Hotels range between cheap affairs aimed at budget local tourists for around $5 per night to luxury hotel and spas that can cost hundreds of dollars. Sapa itself is quite small with only a few main roads so there is really no ‘good’ or ‘bad’ area to stay. New hotels are popping up every year and these are usually the ones which can be counted on to have fully functioning amenities.

Homestays in Sapa and the surrounding communities are popular among travelers looking for a more unique experience. Some feel like real family homes while many more closely resemble a youth hostel in which you sleep on a thin mat on the floor and go without luxuries such as heat and running water. Usually locally cooked meals are included with the homestay but you should ask ahead if you want truly authentic food otherwise you will end up with toast and eggs for breakfast.

Things to Do in Sapa

Trekking around the trails around Sapa can be a great way to experience both the scenery and culture. You should hire a guide through your hotel and many trekking tours in Sapa include a one night homestay. Most guides are local women and don’t be surprised when you struggle to keep up as you traverse the slippery paths. Your guide may be sporting homemade flip flops, but sturdy footwear is recommended. More serious hikers may want to try to climb up to the peak of Fansipan - Vietnam’s tallest mountain. A guide is required for this and authorities control entrance to the route.

Independent travellers may want to rent a bike and explore the towns and trails near Sapa on their own. Motorcycles can be rented from your hotel and the tourist information center in the middle of Sapa has good maps. Many towns have pay stations where you can park your bike and head off on the local trails. During the high season you certainly won’t be alone and there will be plenty of people around to guide you should you need directions.

On Sundays, the nearby Bac Ha market has a great selection of local arts and crafts as ethnic groups from the surrounding area converge for the day. The most colorful group is known as the Flower H’moung who get their name from the many layers of colorful clothing they wear. The market is best known for traditional embroidery which makes for a great souvenir.

Other activities include cooking classes to learn local H’moung dishes, tours to the nearby waterfall known as Heaven’s Gate and paddle boating around Sapa lake. Tourism is the main focus of Sapa so you will have no problem arranging any activity from even the most basic guesthouse or cafe and you may even be surprised by the level of English spoken by most people as it is much higher than average for the country.

Onward Travel from Sapa

Trains from Sapa to Hanoi depart from Lao Cai station at 8:35 and 9:10pm and will cost the same. For those wishing to travel to Laos you may arrange for a minivan or bus to first take you to Dien Bien Phu (10 hours) and then onward to Laos. We would recommend taking the morning bus from Sapa to Dien Bien Phu, enjoying an evening in there and then continuing on in the morning. This may be preferable to taking an overnight bus from Sapa as the road is not very good and you will not get much sleep. Tickets for the entire journey should be purchased jointly at your guesthouse and please remember to get a receipt.

Passenger reviews out of total 9,902 passengers who traveled with us on this route.

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

Jun 19, 2018
bus VIP, Sapa Express
★★★★★
We had a great ride to Sapa. Max was a good host. We had plenty of space.
Jun 17, 2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
The bus ride was great but our guide was a little...odd.
Jun 15, 2018
train #SP3 VIP Sleeper 4x, Sapaly Express
★★★★☆
A little disorganized with very small sign to get tickets in exchange for voucher. For families with small children the train leaves at 10 pm and you have to find the train, a tout helped me and expected at tip which I gave willingly. The train itself was fine noisy yes but this is Vietnam and I didn’t expect any less. Beds comfortable A/C worked fine.
Jun 8, 2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
Smooth ride all the way. Pretty comfortable
Jun 2, 2018
train #SP1 VIP Sleeper, Orient Express
★★☆☆☆
Toilets very dirty. Blankets dirty.
May 29, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★★★
Good train, station clean with ticket self printing machine!! Everything worked perfectly well!
May 27, 2018
bus VIP, Sapa Express
★★★★★
Good and quick trip
May 25, 2018
bus VIP, Sapa Express
★★★★☆
Booked bus online, arranged pick up from hotel which was good but had to confirm twice, bus very comfortable (large red leather reclining seats). No toilet on the bus and VIP drink and snacks (very small bottle of water and packet of nuts) not worth the ticket price. Overall good and very safe driving but more expensive than other options.
May 22, 2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
It was a very good experience. The driver's assistant was excellent and very helpful. The only thing that I would suggest is that you let people know that the overnight bus is not designed for people taller than 5' 11". I am 6'2" and my legs did not fit in the seat.
May 21, 2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
Only thing missing:wifi.
May 21, 2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
We left 20 minutes late, but we get on time in sapa! I enjoy the ride ! Thank you
May 20, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★★★
Easy, great trip on the overnight train. Had some confusion on making sure we had the lower berths, it is the lower numbers off seats that are the lower seats.
May 19, 2018
train #SP1 VIP Sleeper 4x, Fanxipan
★★★★☆
The carriage we were in was clean. The staff were friendly and spoke some English. Sure, the train rocks but it’s a narrow gauge so just let it rock you to sleep. Only issue we had was the drinks cart is quite noisy. The mattress was quite hard but still comfortable enough. I would recommend the trip to anyone.
May 18, 2018
bus VIP, Sapa Express
★★★★★
Worried about being scammed but had no issues with this company. Booked stess free. Great service and lovely friendly staff. Seats were comfy and driver drove safely. Would definitely recommend.
May 15, 2018
van VIP, GreenLion Bus
★★★☆☆
Departure time from hotel was 15:00, luckily we arrived early (14:35) as the driver was already waiting for us. No Hello nothing , bag into the van and go in 1 minute ! Already an car realized the driver spoke very little to no English whatsoever. Driving felt, at times, unsafe but I guess that's the way they drive in Vietnam.
May 15, 2018
bus VIP Sleeper 41, Grouptour
★★★★☆
Staff very friendly and helpful, bus left and arrived on time and allowed us to sleep till 6am. Water and blankets and toilet included. Bus was AC and sleeper seats comfortable enough to sleep through the night. ( I am 5ft8 )
May 13, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
There were more people than places. Some people slept on the ground :(
May 10, 2018
van VIP, GreenLion Bus
★☆☆☆☆
One word: horrible. Green Lion didn’t pick us up st our hotel, and the manager keeps on saying that this is our fault. Although the receptionist of our hotel made 3(!) tel. calls to green lion in which we were told that surely we would be picked up. Later, when we tried to find a solution in the msnsger’s office he made a tel.call to 12togo.asia in which he simply lied and told tren that we never made the phone calls. Anyway, long story short: we had to pay an extra night in Hanoi, had to find a new bus company to bring us to Sa Pa. Although this may have been a stupid incident, we are all human aren’t we, the way this green lion man treated us was so appalling and rude that this attitude in itself should be reason enough for you, reader, to not engage with this guy ever. What a jerk.
May 8, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★☆☆
Like they say “you get what you pay for “ ; horseback to Sapa would be worth it.
May 4, 2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
Good and convenient way to get to Sapa, bus was comfortable,guide smiling and explaining along the way where we stop for food etc.,just one negative was that drivers in Vietnam often use horn to prevent motorbike colision,but if you want to sleep along the way,its impossible... at least country side is beautiful so there is a lot to see along the way :)
Apr 28, 2018
van VIP, Grouptour
★★★★★
Comfy trip and helpful driver
Apr 27, 2018
van VIP, Grouptour
★★★★★
Good trip, comfortable and quick :)
Apr 25, 2018
train #SP1 VIP Sleeper, Pumpkin Express
★★★★☆
Comfortable beds and enough space for both of our luggage. Quite noisy people around us which made it hard to fall asleep.
Apr 23, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★★★
The coaches on the trains to SAPA are quite similar (and the noise is the same for everybody), so we bought tickets on the Vietnam Railways coaches which can only be purchased outside Vietnam through a travel agency. Booking and payment through 12go.asia went extremely went. No hassle with vouchers, we got straight on to the correct train to Lao Cai. Train ride was a bit bumpy but we managed to get some sleep thanks to the earplugs and tape to cut-off the airco.
Apr 22, 2018
bus VIP, Sapa Express
★★★★★
Great customer service. Comfy busses.it was easy, fast trip and very pleasant trip.
Apr 20, 2018
van VIP, Grouptour
★☆☆☆☆
I travel in the jump seat next to the driver cause the operator sell more than 9 seats . When the van has only 9 seats available for passengers. It was a terrible trip I Did not have space for my legs..
Apr 20, 2018
train #SP3 VIP Sleeper 4x, Sapaly Express
★★★☆☆
We had the VIP 4 beds cabine. The train is like trekking in Sapa, funny, noisy, old, no good functioning airco, adventures. Exactly what you should expect for the money you pay.
Apr 19, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
Excellent
Apr 17, 2018
train #SP3 VIP Sleeper 4x, King Express
★★☆☆☆
We entered the train and a slightly agressive lady said private cabin? Pay! And we had to say a few times no. Do that wasn’t a good beginning of the trip. Same with drinks. They only wanted to sell it to us not to the vietnamees travellers that later came in our cabin.
Apr 16, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
On time, clean, nice conductor, facilities on both ends with bathrooms. They let you sleep on until 6am, which was appreciated.
Apr 16, 2018
train #SP1 VIP Sleeper, Pumpkin Express
★★★★☆
Ticketing very efficient and journey was on time. But mattress far too firm for me
Apr 9, 2018
train #SP3 VIP Sleeper 4x, Sapaly Express
★★★★☆
The train ride was as expected after reading all about it. Luckily we had good people sharing the cabin with us.
Apr 6, 2018
train #SP1 VIP Sleeper 4x, Pumpkin Express
★★★☆☆
The bed was REALLY hard. We couldn’t opt for a hard or softbed, because there wouldnt be any hard beds- but this was basically a wooden plank. However, train was perfectly in time and even provided water and snacks and there was electricity on board.
Apr 4, 2018
van VIP, Grouptour
★★★★★
Very nice trip
Apr 3, 2018
van VIP, Grouptour
★☆☆☆☆
Driver drove very fast. Passing other cars in invisible curves and U turnes. Every passenger was so afraid of it. The driver won,t listen. Very dangerous driver. Never again. Other thing: he did not say anything 5 hours long. And he stopped 5 times to smoke sigarettes. Never booking again at 12togoasia
Mar 30, 2018
train #SP1 VIP Sleeper 4x, Livitrans Express
★★★★★
A little confusing at the station (note: 'Gate 6' as printed on voucher just means 'Platform 6' for example). We were approached by a Livitrans staff member in waiting area to show voucher and receive tickets as there is no desk or counter to do this. Once aboard, everything was fantastic. Cabin included water & fruit. Bedding was clean. A service trolley came around selling drinks & snacks shortly after departure and we were able to preorder coffee for the morning, half an hour before arrival.
Mar 30, 2018
train #SP1 VIP Sleeper, Pumpkin Express
★★★★★
1st class rocks!!
Mar 29, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
Great bus, great experience. They picked us up from the old quarter and the bus was comfortable and quiet. Would highly recommend.
Mar 29, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★☆☆
Comfortable mattress, but no air conditioning and the train was very hot
Mar 28, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
It's comfortable trip
Mar 28, 2018
van VIP, Grouptour
★★★★★
Perfect
Mar 22, 2018
bus VIP Sleeper 41, Grouptour
★★☆☆☆
Most of the seats don't recline. Really uncomfortable and smelly due to the rest of the travellers
Mar 22, 2018
van VIP, Grouptour
★★★★★
A perfect trip, pickup at the hotel in Hanoi and drop off at hotel in Sapa ;-)
Mar 20, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
Nice trip to remember,,that bus is comfortable and im very enjoy all the wat to Sapa,,tq to bring me there safely,,
Mar 20, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★★☆
Good, on time and comfy. No Wi-Fi though but I guess that’s expected.
Mar 19, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
Clean. Great staff. No qualms. Comfy journey
Mar 17, 2018
train #SP1 VIP Sleeper, Pumpkin Express
★★★★★
Room was good. We booked a private room for 2. The top bunks were folded up. The lamp was broken. The mattresses were super firm but at least we had electrical outlets. The facilities were good for what it was. This was so much better than Oriental Express. We booked a private room with OE. OE had not electrical outlets and the bunks where bolted down so we couldnt fold them up.
Mar 15, 2018
bus VIP Sleeper 41, Grouptour
★★★★☆
A little bit in late. They can't speak english
Mar 14, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★★★
Everything worked well. Not greatest comfort but fine for the night
Mar 14, 2018
bus VIP, Sapa Express
★★★★★
Well organised and good safe driver - thanks Bill
Mar 14, 2018
train #SP1 VIP Sleeper, Orient Express
★★☆☆☆
We ordered a 2 bed room, but we get 4 bed room for 2 persons. We ordered soft sleeping beds but we get hard sleeping beds. Very bad. Toilet stinks. In the beginning the airco was very cold. Later it was better. To expensive
Mar 13, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
Great night bus. Picked us up from our hostel and the journey was very smooth, it was also nice that they provided blankets. We arrived on time around 4am and were allowed to sleep on the bus until 6:30 before having to get off.
Mar 12, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
On time, comfortable, everything you can ask for!
Mar 12, 2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
Very nice when you are not longer than 1.80 meter. Otherwise there will be no place for your feet.
Mar 11, 2018
train #SP1 VIP Sleeper, Vietnam Railways
★★★☆☆
No elevator, very hard with heavy bags. I slept comfortably, even though the "soft" bed was really really hard, the train's rocking motion, I think. Worse part was the bathroom, ewww, stinky! Beware of people, even those in uniform, they sold me a bus ticket for 45,000 vnd, but lead me to a grey van. They told us Sapa tour was part of it, then later said not. Go out of the station & book the large buses on your own
Mar 11, 2018
bus VIP, Sapa Express
★★★★★
Great service, plenty of room , will use again
Mar 10, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
Super trip to sapa well organised and very good sleeping chairs
Mar 10, 2018
train #SP1 VIP Sleeper 4x, Orient Express
★☆☆☆☆
The ticket Officet at the train station had no control of which ticket We were supposed to have due to our voucher. The train was air conditioned even it was very cold. The conductor was smoking all nigth even signs Said “no smoking”. The bed and the coupé was allrigth.
Mar 9, 2018
van VIP, Grouptour
★☆☆☆☆
It’s a frustrating trip for us where the company left us waited for 30 minutes delayed without any place for us to sit but have to stand outside of the office. We then had some argument with the staff with their seats arrangement and found out the company has combined two different trip’s passengers into one for their own benefit which literally just had the transport carrying overloaded passengers of 9 passengers plus 1 driver. We were so disappointed with the whole trip.
Mar 9, 2018
train #SP1 VIP Sleeper 4x, Pumpkin Express
★★★☆☆
This is for pumpkin train - The train beds are comfortable and toilet was fairly clean. Just the unstable wooden noise from the dividers when the train moves. We also had a bad experience when boarding the train as we do not have the tickets (we pre booked and only have the voucher which we tot is sufficient) and are confused with which platform and train to board. There was a guy approaching us offering help to find us the train. And when he got us the tickets he brought us to the cabin and he immediately asked us for tips, indicated how much he wants which was very intimidating. He wouldn't leave until you give him the amount he wants. Just be careful when you board the train and get your tickets.
Mar 7, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
Great service, the best we've had yet in our 7 weeks trip in Vietnam. We got a snack and a water bottle. The driver and the guide were very friendly. Highly recommend :)
Mar 4, 2018
van VIP, Grouptour
★☆☆☆☆
We Are not Direct connection, from Old quarter Hanoi we Are go to outside from Hanoi with UBER driver to other office, here we Are waited 3 hours !!! In Office nobody speak english, we had delay 2 Hours in Sapa . Driver from Hanoi - Sapa was good.
Mar 4, 2018
train #SP1 VIP Sleeper, Vietnam Railways
★★☆☆☆
The train left on time, the mattresses were hard as a rock and very short bunk beds. The toilet was smelly and dirty. The staff were really nice though.
Mar 3, 2018
bus VIP Sleeper 41, Sapa Express
★★★★★
Nize sleeping Bus.
Mar 2, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
Clean & comfortable. Overnight bus arrived in Sapa on time.
Feb 28, 2018
bus VIP, Sapa Express
★★★★★
Very well organized, and friendly staff
Feb 24, 2018
train #SP1 VIP Sleeper, Orient Express
★★★★★
Perfect trip. No problems.
Feb 24, 2018
train #SP1 VIP Sleeper 4x, Livitrans Express
★★★★☆
Mijn vrouw en ik, samen met twee Vietnamezen en hun klein kind, sliepen heel de nacht rustig door. Voor ons was een een prima rit.
Feb 23, 2018
van VIP, Grouptour
★★★☆☆
The limo van had more features than comfort. Was 1 hour late to pick us up and maybe that is the reason we didn’t get a bathroom stop in the 5 hours ride. 2 girls threw up and the driver didn’t stop. When we got to Sapa the driver was extremely helpful finding our out of the way hotel.
Feb 22, 2018
bus VIP, Sapa Express
★★★★★
The staff was friendly and the driver drove carefully. The seats were very comfortable. All in all a nice trip.
Feb 22, 2018
bus VIP, Sapa Express
★★★★★
Excellent. Pick up at hostel and good comfortable bus
Feb 22, 2018
bus VIP, Sapa Express
★★★★☆
We took the bus with soft seater from 06:45-12:45 (not sleeping bus) and the seats were comfortable, we could recline back about 140 degrees. Friendly staff. They have blankets, neck pillows, water and biscuits.
Feb 18, 2018
bus VIP, Sapa Express
★★★★★
Comfortable space and ride , polite, good driver, on time
Feb 13, 2018
van VIP, Grouptour
★★★★★
A fabulous transfer. The bus was so clean and comfortable.nice young man who drove. Would use them again.
Feb 8, 2018
train #SP3 VIP Sleeper 4x, King Express
★★★★☆
To many people trying to sell stuff
Feb 6, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★★★
The hotel was amazing, we enjoyed it there. Receptionist was helpful and nice. She helped us with transportation to Ha Giang. Thank you :-)
Feb 5, 2018
train #SP1 VIP Sleeper 4x, Orient Express
★★★☆☆
The trip was comfortable, the bed was very hard.
Feb 3, 2018
bus VIP, Sapa Express
★★★★★
Had a pleasant ride! Bus is great, driver drives good and ypu get some water and a cookie. 2 short to go to bathroom are good.
Feb 3, 2018
train #SP1 VIP Sleeper, Orient Express
★☆☆☆☆
Old worn out rail car, in terrible condition. It said Orient Express on the shoddy linen covering a 35mm rock hard "matress" but not OE quality by a very long margin. Looks no different than VN Rail other than plastic flowers and crappy cookies. I fully suspect was VN Rail and not OE as i paid for as the car was not brand labeled and rusted out junk Toilet was disgusting, French neighbours insisted on smoking, and VN kids running down the hall raising hell until I shut them down. My wife and I had a private cabin, and even so I am driving back Terrible and nothing like the advertised pic to the point of being misleading and/or deceptive
Feb 1, 2018
van VIP, Grouptour
★☆☆☆☆
Fking ridiculous transport i’ve ever met. We wait from 2am until 8pm+ infront of the shop. They don’t even let us know until we ask the neighbour to call and ask for us. After that, they telling us they’re in jam, give them 30 mins and 30 mins again until 8pm, the guy call taxi and drive us about 30 mins journey to the limousin. Then i thought it’s on the way to Sapa already but the driver don’t, he still drive to airport to fetch customer the limouskn fully seated. When you reached Sapa, driver won’t drop you to the location you want. So disappointed with this transport!!
Jan 30, 2018
train #SP1 VIP Sleeper, Vietnam Railways
★★★★★
The train tickets I bought through 12Go Asia made our trip went smoothly without any hiccups. It was a comfort journey through out the way.
Jan 25, 2018
bus VIP, Sapa Express
★★★★★
Professionnal company. Seats are comfortable. We received one bottle of water and biscuits.
Jan 21, 2018
bus VIP Sleeper 41, Grouptour
★★★★☆
The drive itself was very pleasant and I was able to sleep (had an overnight journey from Hanoi to Sapa). We arrived in Sapa at 4am and were still allowed to stay in the bus until 6am to sleep some more - that was very nice. Also welcomed that there was a toilet on the bus. The only thing missing was toilet paper.
Jan 20, 2018
bus VIP Sleeper 41, Grouptour
★★★★☆
Sleepbus was great. Blanket and a pillow. De minibus to Sapa...the driver forced us to give him a tip of 100.000 vtd
12Go response:

Nope, that is not supposed to happen. We will investigate and get back to you.

Jan 20, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★☆☆
Trip booking went as planned from 12go. Tickets were sent within the hour via email. We chose the Vietnam Railways option, soft beds. There is no difference from the more expensive companies, other than getting bottled water, a coffee from the cart and a hand wipe for double the price. You may be in a cabin for more expensive guests, so don't be surprised if you don't get any complimentary items. Train and cabins are old, clean and basic. Train left and arrived on time. Toilet facilities could be improved. Would recommend 12go for booking this journey. Was charged in Thai Bhat.
Jan 17, 2018
train #SP3 VIP Sleeper 4x, Violette Express Train
★★★☆☆
The printed ticket adviced us to go straight to the coach and show the ticket to the ticket-taker. The railway personnel at the gate would not let us on to the platform because we did not have an 'official' ticket with a bar code. They adviced us to get the official ticket...unfortunately Violette has no office st the station, so we didn't know what to do. Thanks to Kings Express train personnel - they called to the the Violette person and told us that he/she was coming and we woukd have to wait. Finally we did get in, but after too much drama. The train csbin was nothing like in pictures, but we manage to get to Sapa. Violette personnel should be at the gate at the same as railway personnel. Would save nerves... I'm not going to recommend Violette Express train to anyone who is going to Sapa for the first time. It's too confusing.
Jan 16, 2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
The bus is very clean and departed on time. Our only concern was that the departure location (in Sapa) changed without our knowledge. I assume this is the bus company's fault for not updating the departure location. Tip: confirm the departure location!
Jan 16, 2018
van VIP, Grouptour
★☆☆☆☆
Did not pick us up at 7:30a. Had to arrange a back up bus for 10:30a. And then the service was incredibly rude. Would never use again.
Jan 16, 2018
train #SP3 VIP Sleeper, Vietnam Railways
★★★★☆
Beds were comfortable enough. Was able to turn off the lights, so it was really good for sleep. The restroom had an interesting smell. The free tea was tasty!
Jan 16, 2018
van VIP, Grouptour
★★★★★
Luxurious trip, safe driver
Jan 14, 2018
train #SP1 VIP Sleeper, Vietnam Railways
★★★★☆
Quite ok
Jan 14, 2018
bus VIP, Sapa Express
★★★★☆
Except passing around blind corners... the trip was excellent
Jan 14, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
They have picked us up at our hotel ( they do this in the old quarter) and we had an amazing night trip to sapa. I had never slept so well in a night bus!:) the bus is super confortable, it has wi-fi and they kindly let us stay sleeping is the bus till 6 am, even if we arrived at sapa at 4 am! Great ;)
Jan 12, 2018
train #SP1 VIP Sleeper 4x, Orient Express
★★★★☆
It would be great to have the ticket include the bus to Sapa - I ended up having to wait an hour because the driver insisted on waiting until the van was full. I would have happily paid in advance to have it included!
Jan 9, 2018
train #SP1 VIP Sleeper 4x, Pumpkin Express
★★★★★
Train car was clean, comfy beds, warm blankets
Jan 5, 2018
bus VIP Sleeper 41, Grouptour
★★★★☆
There was a confusion about my ticket and I wasn't on their list but finally they solved and helped. The bus and the trip was comfortable.
12Go response:

Dear Attila Kovacs,

Thank you for the rating and the review!

We understand your frustrations and concerns regarding this transport service. Please accept our sincere apologies for the less than satisfactory experience you have had with the operator. You may rest assured knowing that we will pass these concerns and issues on to the management and we’re hopeful that the matter will be investigated and improvements will be implemented.

We are sorry for the inconvenience and hope you will use our services again.

Jan 4, 2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
Bus left on time. Good sleeper with toilet. During travel lights off and without loud music. WiFi on the bus not working at all.
Jan 3, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
Excellent
Jan 3, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
Rrliable
Dec 30, 2017
bus VIP Sleeper 41, Grouptour
★★★★★
Thank you in service very good.