IT
Izzy TI booked 11pm to 8am specifically to align with my travel plans and avoid getting up really early. However we were woken up at 6am and told to get off the bus. When I asked the driver why the time was different to that stated he simply said travelling through Hanoi is faster at night. I feel I didn’t get the service I selected and paid for.
Sapa to Ninh Binh, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), May 19, 2026
YK
Yasin KThis was the worst part of my trip to Vietnam. What disappoints me the most is that they told me, “Your van will be here in 10–20 minutes,” but after 40 minutes, when I asked them where it was, they told me to wait another 40 minutes! This is unprofessional.
Sapa to Ninh Binh, Bus VIP 24 + VIP 11, S Trip, May 17, 2026
DP
Dorisz PNice personal in Sapa, the bus was comfortable and clean.
However, we left Sapa with 45 minutes delay and although the expected arrival time to Ninh Binh was 5pm, we started the trip at this time to Ninh Binh, and arrived there az 6.30pm.
Nice surprise, that we were dropped-off at the hotel instead of Ninh Binh Office.
Sapa to Ninh Binh, Bus VIP 24 + VIP 11, S Trip, May 15, 2026
J
Juliette The departure point on my ticket was incorrect, so I had to catch a grab to the correct location. Another passenger had the same issue. Luckily the bus was late so we both made it. The bus was comfortable enough.
Sapa to Ninh Binh, Bus Upper Single Cabin, HK Buslines, May 14, 2026
JK
Jitka KIt was okey.
Sapa to Ninh Binh, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), May 3, 2026
SE
Shachaf EWe booked lower cabin seats and received instant confirmation. Later the same day, HK Buslines told us those seats were no longer available and offered upper seats with only a partial refund, or to cancel and lose the 12Go booking fee. This is unacceptable and feels like a bait-and-switch. Very unprofessional — I would not trust this company again
Sapa to Ninh Binh, Bus Lower Single Cabin, HK Buslines, May 2, 2026
JR
Joelle RThe overall experience was good! The sleeper bus was comfy as well as the bus limousine. However, there were too many transfers, and instead of arriving at 3 PM, we arrived at 5:30 PM.
Sapa to Ninh Binh, Bus VIP 24 + VIP 11, S Trip, Apr 26, 2026
PK
Patricia KIf I hadn’t gone and asked where exactly the bus would leave earlier in the day, I would not have known it was leaving half an hour earlier than originally scheduled.
And it arrived well over 2h earlier than scheduled, so what use is a schedule? It cut my night short by 2h and could have meant me schlepping my luggage around for an additional 2h.
There was only one stop during the night, where the recorded message said we had 3 minutes break, which turned out to be 30.
Sapa to Ninh Binh, Bus Single Cabin + VIP 11, G8 Sapa Open Tour (G8 Sapa Open Tour), Apr 24, 2026
EM
Eden MGreat amount of space, wide beds, you get given a blanket and 2 pillows.
Sapa to Ninh Binh, Bus Lower Single Cabin, HK Buslines, Apr 23, 2026
KL
Klara LThey haven’t put us on the pickup list so we waited an hour and 45 minutes before i texted costumer service and they came back for us. Other than that a nice trip, spacious bus:)
Sapa to Ninh Binh, Bus Lower Single Cabin, HK Buslines, Apr 21, 2026