CS
Christopher SIt’s ironic to market something as a VIP shuttle service and then turn basic human needs into an absolute challenge.
Toilet stops were not communicated, and the entire trip was an ordeal.
The people additionally sleeping in the aisle made it even harder to get up and ask to go to the bathroom.
The bus made long stop to load and unload cargo,
but was very pushy at the toilat stops.
The where rearanging the luggage multiple times, my backback got scratches, my mums bag got wet.
Ninh Binh to Hoi An, Bus VIP 22, An Phu Hoi An Travel, Feb 10, 2026
JM
Julian MI never want to use another company but HK. Really comfortable and new bus. Providing pillows is as small thing but changes a lot.
Ninh Binh to Hoi An, Bus Upper Single Cabin, HK Buslines, Feb 9, 2026
MH
Mahdi HSeats were not comfortable at all
Was suffering to sleep during a 13h trip
Ninh Binh to Hoi An, Bus VIP Cabin 34, Travel Holic Bus (Travel Holic Bus), Feb 4, 2026
ST
Steven TThe bus went very fast, we were there an hour earlier. The night was not very comfortable. The bus driver constantly braked very hard, so that you slipped forward and constantly woke up. In addition, the bus had no toilet, which is why the bus was stopped twice and the whole bus was woken up.
Ninh Binh to Hoi An, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Feb 3, 2026
OI
Ori IKinda dirty, arrived 2 hours later than planned because te driver stopped for deliveries pretty often.
Ninh Binh to Hoi An, Bus Cabin 24, Cat Ba Discovery, Feb 1, 2026
VH
Valentin Hperfect, so comfy, the driver was super cute.
Ninh Binh to Hoi An, Bus Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), Jan 30, 2026
LK
Lisa-marie KWe booked another bus for much more money and better cabins and then the company send us a message that they are running out of tickets. They offered us another bus and a refund of 300,000 VND. That refund was way less then the ticket they sell for this bus. I told the company that the refund is not fair but they just told me when I don’t agree I can cancel the trip and book with another company. That was rude because be needed this trip at this day and we had already payed that huge amount to 12Go. The support team from 12Go didn’t answer me as well so we needed to get these unfair tickets.
Ninh Binh to Hoi An, Bus VIP Luxury 24, Tuan Trinh, Jan 26, 2026
SJ
Sara JDriver honked the whole ride, at least once a minute, on a 12 hour long night bus.
Ninh Binh to Hoi An, Bus VIP 22, An Phu Hoi An Travel, Jan 25, 2026
LR
Leonard RI was lying in the bus, way in the back on the right, my bed creaked and perfectly reflected the road conditions. And unfortunately, the bus owner sent me six messages about his tailor shop and food restaurants in Hoi An, which I don't find professional – I didn't ask any questions. However, I did like the message about the scooter riders telling us to watch our wallets.
Ninh Binh to Hoi An, Bus Upper Single Cabin, HK Buslines, Jan 18, 2026
DP
Dawn PFun ride from what I remember. I slept most of the time. Like the sleep you get when falling asleep in your parent's vehicle. I could stretch out or sit up and watch the scenery go by in the morning. The phone charger didn't work, which caused a bit of stress the following day.
Ninh Binh to Hoi An, Bus VIP 22, An Phu Hoi An Travel, Jan 17, 2026