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Jacqueline WThis was our second time to use Mango Travel. Luu the manager confirmed our booking within an hour of booking and offered to make some additional stops along our route from Hue to Hoi An. Our driver was the same driver we had from Tam Coc to Hue. The service was 5-star service both trips. Huynh Anh Quoc was friendly and a safe driver. The car was spotless, roomy, and comfortable. From Hue to Hoi An, we made stops at Lap An Lagoon, Lang Co Beach, and Hai Van Pass for pictures. The service from booking on 12Go to hotel drop-off was smooth and seamless. Open communication from booking confirmation to providing the info for the driver (car, license plate, etc.), the driver contacting us just before his arrival, and door-to-door service was fantastic. Highly recommend the services provided by Mango Travel.
Hue to Hoi An, taxi SUV 4pax, Mango Travel, Jun 3, 2026
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Annabelle The aircon wasn’t working the whole drive. We also booked the 10 o’clock trip and the van didn’t arrive till 10.40 but everyone else on our trip arrived at 11am
Hue to Hoi An, Van Limousine, HAV Travel, Jun 3, 2026
EK
Elena KPoor organization. Schedule is not respected
I specifically booked the 10:00 AM departure. The night before, I received a message saying the departure was postponed to 10:30 AM. In the end, we didn't actually leave until 11:15 AM!
In Da Nang, we unexpectedly had to change vehicles. On top of that, the driver tried to drop me off at the wrong station, even though I had booked a different drop-off location. After I pointed this out to him and he made a quick phone call, he did drive me the remaining 5 km to my actual destination.
The whole thing is extremely poorly organized. They should offer honest departure times (e.g., every two hours) from the start, instead of scrambling afterward to fit all passengers into a single car and messing up the customers' schedules. Would not recommend!
Hue to Hoi An, Van Limousine, HAV Travel, May 31, 2026
TH
Tanguy HBus very comfortable.
I forgot my kindle on board and get it back the next day. Very good service.
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), May 30, 2026
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Dennis Operator moved from a comfortable bus to a car for the last 60 minutes,which wasn’t big enough for 4 passengers and luggage. We were dropped off on the outskirts of Hoi An about 5 km from our booked drop off point and left to figure it out, company ignoring our texts. Would not recommend
Hue to Hoi An, Van Limousine, HAV Travel, May 25, 2026
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Nathan JBest bus journey I’ve been on, too comfy😂, would highly recommend to anyone
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), May 24, 2026
GM
Grayson MThe bus/cabin itself was fine. Only issues were the lateness of the bus (1h30) and the lack of communication around this.
The bus was originally scheduled for 7PM. Shortly after this I messaged the company asking for an update, and was told it would be arriving at 8:20PM.
The bus actually arrived shortly after 8:30PM.
They could have been more proactive about updating customers regarding the delays.
Hue to Hoi An, Bus Cabin 24, Hoang Minh Limousine, May 24, 2026
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Lucie SWell organised, very pleasant staff and comfortable bus
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), May 23, 2026
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Claudia SOverall great experience. The only improvement point would be to have free WiFi.
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), May 20, 2026
MO
Max OWe left on time and the bus was comfortable. It started to bother me when half way through the journey the operator asked for a 5 stars review. Well, how can I know if it’s a good service if it hasn’t been delivered yet? We were then asked to alight the bus, bus was still far from the address they’ve given us upon booking. We specifically booked this bus and operator because it would drop us closer to our accommodation. When we challenged the bus driver, he put me on his phone with someone who asked me to hand the phone back to the driver. We asked other people working at the agency about the address we were supposed to go to as they scrambled around, the driver tells one of the agents that we said we didn’t want to go to that address, which is a lie. Nobody ever asked us which stop in Hoi An we wanted to go to, we were always assuming there’s only one stop. It really bothered me they asking for a review before we arrived at our destination and then the driver lying that we said we didn’t want to go to the address we booked in the first place. If booking this company via 12Go, I’d ask before boarding the exact address for your stop. (After much arguing they did drop us at the correct location)
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), May 16, 2026