S
Sebastian I strongly advise against using this carrier. What we experienced was a total disregard for customers and a clear case of false advertising – the bus photos in the offer have absolutely nothing to do with the actual standard of the vehicle.
There is a blatant discrimination policy based on nationality. Local passengers (Vietnamese) are given the better, cleaner cabins, while Europeans are pushed into the smaller, inferior cabins at the back of the bus. On top of that, the staff was extremely rude and spoke almost no English, making any communication regarding these issues impossible.
The hygiene level is disgusting. Blankets and pillows are not washed; they are simply refolded after previous passengers and handed out to the next ones. They are dirty and have a foul smell. Also, despite the promises in the booking, no free water was provided at all.
The worst part was retrieving our luggage from the hold. Our large backpacks, which were clean and fresh when we loaded them, were returned soaked and reeking of a repulsive, unknown substance. Next to our belongings, the carrier was transporting strange boxes and parcels that clearly leaked all over our gear. Given the stench, I dread to think what it actually was.
This company treats passengers and their property with zero respect. I warn everyone to stay away – segregation of passengers, lack of hygiene, and ruined luggage are standards that no one should tolerate.
Hue to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Mar 10, 2026
PK
Peter KThe driver was half hour too late! In da nang we have chabge car. One plastic opener for air conditions was missing and you could not closed the air condition. Wifi was not working
Hue to Hoi An, Bus Shared Car, Ngoc Nguyen Luxury Car, Mar 9, 2026
DL
Danique LVery good, clean, safe and comfortable! The communication was also very good. Wish we could travel with this company all throughout Vietnam 😊
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Mar 9, 2026
AS
Alexios SVery nice seats but not good driver. He was honking very often and his driving was a bit aggressive and not so comfortable.
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Mar 8, 2026
TP
Thierry PVery confortable and at time
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Mar 7, 2026
AB
Andrea BBus was an hour delayed, was dirty, my seatbelt had no seatbelt
Hue to Hoi An, Bus Limousine, Ray Limousine, Mar 6, 2026
E
Elizabeth We were informed
Hue to Hoi An, Bus VIP 22 Sleeper, TP Booking (TP Booking), Mar 5, 2026
OC
Oliver CClean and comfortable bus, arrived on time, and plenty of communication from staff via whatsapp
Hue to Hoi An, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Feb 27, 2026
DR
Donna RThe driver arrived 20 minutes early. Thankfully we are always early for trips. I’m not sure how to answer the question below, was the driver on time. I wonder if he would have waited for us until 9 am or would he have left early?
Hue to Hoi An, Van Limousine, HAV Travel, Feb 27, 2026
KA
Keenan AThe mini van was over an hour late to the pick up point. They did inform me of this in advance on WhatsApp, which I am grateful for. However, on the way we stoped in Da Nang and I had to swap vehicles from the VIP Limousine, which I paid extra for, to a normal mini van that was going to Hoi An. No one spoke English and the whole process was very stressful. I also left my water bottle in the VIP Limousine as I forgot it in the rush. I asked if I could pick this up to which they said it was lost, which it couldn’t have been as I left it on my chair so someone clearly stole it. I would not recommend.
Hue to Hoi An, Bus Limousine, Thuan Phat Limousine (Hộ Kinh Doanh Nguyễn Cữu Tân), Feb 27, 2026