AL
Antonio LWe booked a limousine van from Hue to Hoi An and paid the full price for comfort and space. Halfway through the journey, in Da Nang, everyone was suddenly told to leave the limousine and continue in a regular shared car, small, uncomfortable, and nothing like what was advertised.
The company later justified it by quoting a clause about “short transfers near the destination.”
That’s simply not true. This was a midway vehicle replacement, not a brief local drop-off. We even saw other limousine vans continue the same route without any issue.
What’s worse is that when we reported it, the operator and 12Go both replied with identical automated emails, repeating the same sentence about their terms instead of reading our message.
It’s a misleading practice, hiding behind vague conditions to downgrade travelers mid-trip.
If you care about reliability and honesty, avoid this company, they do not deliver what they sell and take no responsibility afterward.
Hue to Hoi An, Bus Limousine 11, VietNam Travel Bus (Việt Nam Travel Bus), Oct 21, 2025
D
Davide The drivere drove like crazy, too high speed
Hue to Hoi An, Van Limousine, HAV Travel, Oct 20, 2025
MS
Michael SUnfortunately, the bus was delayed, but the ride overall was quite comfortable. The air conditioning was too cold for me personally.
Hue to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Oct 1, 2025
JL
Jonathan LThe word VIP should not appear in the booking. Bus looked horrible, not even close to the picture. The operator barely spoke English, we waited there 30 minutes then a very small car took everyone to the bus, without space for our luggage so we were pressed in that car.
Hue to Hoi An, Bus VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), Sep 30, 2025
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Dennis Extremely narrow seats
Hue to Hoi An, Bus VIP Cabin 34, Travel Holic Bus (Travel Holic Bus), Sep 28, 2025
KW
Kate WBus departed 30mins behind schedule, seal on door was broken and we stopped twice to try and fix it, arrived more than an hour late. Seats on the bus were broken, seatbelts didn't work, no water was supplied (only time I've ever taken a sleeper bus in Vietnam and not been given water).
Hue to Hoi An, Bus VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), Sep 21, 2025
B
Benjamin I had two operators for that trip :
- one from Hue to Da Nang
- one from Da Nang to Hoi An
The second driver was perfect, no complains.
The first driver was beyond reckless and overall dangerous, he drove like a mad man.
I don't know if he was on a tight schedule, but I don't mind arriving a bit late if I feel safe on the road... And I arrived 30min early to my destination, so there was no need for such behavior and such speed.
Overall, because I don't want to penalize the second driver who did a great job, I'll rate this experience as average....
But if it were only for the first driver, I would put it in "bad".
Hue to Hoi An, Bus VIP Limousine 11, April Adventure (April Adventure), Sep 20, 2025
MA
Manuel AFirst time, they didn't come to pick me up to my hotel.
Hue to Hoi An, Bus VIP Limousine 11, April Adventure (April Adventure), Sep 12, 2025
SK
Sebastian K6h ride with just one break and no toilet on board is a poor way to travel; the seats are very small for European body sizes - to narrow and to short
Hue to Hoi An, Van Van 9pax, April Adventure (April Adventure), Sep 8, 2025
MF
Marc FNothing to improve
Hue to Hoi An, taxi Comfort 3pax, Viet Technologies Travel (Viet Technologies Travel), Sep 1, 2025