DF
Daniel FI tried to check in about 1.5hrs before departure unit they kept me waiting for half an hour without explanation: “please wait, please wait”. It turns out I have been bumped and booked into another operator (Axestone) without any consultation. I had booked Maruti because of its reputation and relatively larger boat size, so being bumped without any explanation was irksome to say the least.
Sanur to Nusa Penida, Ferry Speedboat, Maruti Fast Boat, Aug 21, 2025
ML
Marc LWe had taken the time to review a lot of companies and different fastboat and finally chosen to reserve one with air conditioning with Maruti. When we arrived at Maruti office, they put us on another boat (smaller?) from another company (Waruna Darma) with no AC and we were all cramped up and sweating. The boat was also late... In the end, we were able to go to Nusa Penida, but that's not what we had paid for. Bad experience. Oh, and by the way, the Maruti boat left in time, but sadly we were not on-board...! 🙄
Sanur to Nusa Penida, Ferry Speedboat, Maruti Fast Boat, Aug 20, 2025
LG
Leonardo GMy refund problem is not still solved
Sanur to Nusa Penida, Ferry Standard Class, Axe Stone Fast Cruise, Aug 19, 2025
RM
Ryszard MIt was a nice cruise.
Sanur to Nusa Penida, Ferry Standard, Wijaya Buyuk, Aug 19, 2025
MR
Mathieu RThe details ticket purchased were not clear and I had to walk around the city to find the place to get a PRINTED boarding pass (why this step even exist in the first place if I already have a proof of purchase QR code to show at the boarding?!).
Once at the location, guy at the desk tells me it's too late to board. So I leave and find a different company to buy another ticket from. Only to find out at the time of boarding with the new company, that Angel Billabong is STILL NOT BORDED. In other words, I would have gotten plenty of time to get the boarding pass and show up on time...
Obviously, 12GO is NOT helping and will only reply you with pre-made customer support non-sense. No refund allowed, even if the service was NOT provided before of their poor system and communication.
Sanur to Nusa Penida, Ferry Speedboat, Angel Billabong Fast Cruise, Aug 19, 2025
YS
Yda SUnclear if harbour was open and operative, but with direct contact via WA we got confirmation in the morning
departure was 30 minutes late, but boat was fast and within 45 minutes direct from Bali to Nusa Penida.
Sanur to Nusa Penida, Ferry Speedboat, Angel Billabong Fast Cruise, Aug 18, 2025
AT
Alys TPort was organised and far less chaotic than other ports I have used. With air conditioning and a balcony. Then the boat staff were courteous, and the boat had fans. Good experience.
Sanur to Nusa Penida, Ferry Fast Boat, Maruti Group Fast Boat, Aug 16, 2025
BH
Bo HGood ride to the Nusa Penida
Sanur to Nusa Penida, Ferry Speedboat, El Rey Fast Cruise, Aug 16, 2025
AJ
Aman JIt was a short ride in morning, still was late by 30 mins. Seats are cramped. Location is not correct in pdf, thanks to cab driver we reached accurately.
Sanur to Nusa Penida, Ferry Ferry, The Angkal Fastboat, Aug 14, 2025
G
Gintare Service was delayed. While seated in the boat another delay of 20min and no explanation about delay
Sanur to Nusa Penida, Ferry Fast Boat, Maruti Group Fast Boat, Aug 13, 2025