CB
Carina BThe driver was nice and the seats were clean. However, there were empty water bottles in some of them. I didn't have any water etc. on my seat. Communication was minimal. We were dropped off at some car park in Hanoi, which was not specified as the arrival point. I had to organise a taxi to get into the city. The extra costs were not planned for and, as a woman travelling alone, it was not a pleasant experience.
Hoi An to Hanoi, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 7, 2026
VV
Vanessa VHe tried dropping us off half way. We told him our final destination was Hanoi. The bus needed an oil change we were told would put us 20min behind. That’s okay. But we ended up an hour and a half late before he pulled over 40min away from the drop off point that was on our ticket. In the middle of nowhere. Until we demanded he either drive us or get us a car. We tried asking if the bus was broken he just sucked his teeth at us. The ride overall was spacious though
Hoi An to Hanoi, Bus VIP 22, The Queen Tourist, Jan 28, 2026
AW
Anna WA weird drive but we arrived. Bus was comfortable but the fact that we only stopped one time for a toilet break (after ten hours) was horrible.
Hoi An to Hanoi, Bus Cabin 24, Thuan Hung Travel, Jan 20, 2026
FP
Felix PBus arrived 2.5 hours too early, so we were in themiddle of Hanoi at 4 o'clock instead of haf past 6 and had to find a place to rest till sunrise.
Hoi An to Hanoi, Bus Sleeper, King Express Bus, Jan 14, 2026
C
Caroline Good communication mostly. The announcement as we entered Hanoi was a little misleading as it said we would need a shuttle to the centre but we didn't.
We arrived 2.5 hours early.
I was surprised that for a journey over 12 hours, there was only one bus driver all the way. It seems too long for one person only.
Hoi An to Hanoi, Bus Lower Single Cabin, HK Buslines, Nov 22, 2025
C
Celia Very good, the driver was very nice, we had a lot of breaks on the way with clean toilets and a place to eat, the woke me up when we arrived in Hanoi, although it was 1h30 earlier than what was planned, and I had to book an hotel for the rest of my night, at 4:30am.
I forgot my raincoat in the bus and I tried to reach for the company to get it back but I don't have any answer from them ...
Overall, it was a very good experience, I could rest, the AC was perfect, blankets, space and curtains were here like on the pictures.
Thank you !
Hoi An to Hanoi, Bus VIP Cabin 34, Travel Holic Bus (Travel Holic Bus), Oct 12, 2025
BD
Baptiste DGreat cabin, thanks to the drivers that managed to get us to Hanoï despite the complications due to the storm.
Hoi An to Hanoi, Bus Cabin 24, Quang Dung Limousine, Sep 30, 2025
PE
Paula EThe man Who was during the trip on the bus, Who check the bording pass, was absolutly disgasting. He opened the cortain of my sit twice without say something, just opening. He scared me. Is unnaceptable. He didn't give us information about nothing. When we arrive to hanoi, they left us in the middle of the street, almost without time to put our shoes and I asked him about a taxi and he didnt answer me. We are not animals. TERRIBLE!!! BECAUSE OF HIM WE CHANGED AND WE ARE USING ANOTHER COMPANY TO CONTINUE OUR TRIP. It's a pity because the bus is pretty good and clean. Maybe you have to think about put pillows, real pillows because it seems you are going to sleep better than you sleep.But all of that don't care if you have workers like him.
Hoi An to Hanoi, Bus VIP 20, Sapa Discovery Travel, Sep 29, 2025
MB
Mohamed BBest driver, verry helpfull
Hoi An to Hanoi, Bus Cabin 24, Thuan Hung Travel, Sep 20, 2025
TH
Thuan HThe trip was quite comfortable with punctual service and a clean bus. Overall, a pleasant experience — I would consider using this service again
Hoi An to Hanoi, Bus Cabin 24, Thuan Hung Travel, Sep 14, 2025