PW
Przemyslaw WVery nice drover
Hat Yai to Penang, Van Van, Komtar Gunung Raya Hatyai, Feb 16, 2026
AK
Alexander KThe van came with 45 min delay. As we started from a random hotel in Hat yai and not from a bus station there was no one to ask about the schedule. I contacted the Billion star office but they never replied. After the van arrived it took another 1 hour to start from Hat yai. Finally we reached Georgetown with 1h45min delay.
Further the bus driver asked for 20 baht / person for “the border”. He never gave it to anyone. Seems to be scam.
The van itself was comfortable, with AC and not overbooked.
Hat Yai to Penang, Van Van, Komtar Gunung Raya Hatyai, Jan 29, 2026
CL
Christian LThe taxi driver did not know where the terminal
We lost a lot of time.
Finally, he called the hotline and we recounted the transport on the side of the road
.the vehicle a simple. car let me near hotel in Georgetown
Hat Yai to Penang, Van Van, KST Travel (KST Travel), Dec 27, 2025
RH
Raquel HFantastic service! We departed and arrived right on time, the vehicle was clean and comfortable, and we made a few convenient stops along the way. A big shoutout to our driver, who was incredibly kind, helpful, and informative, especially during the border crossing procedures. He made the whole trip smooth and enjoyable. Thank you!
Hat Yai to Penang, Van Regional 14pax, New Asian Travel, Nov 10, 2025
TW
Thomas WThis was an excellent trip.
Hat Yai to Penang, Van Regional 14pax, New Asian Travel, Oct 2, 2025
NO
Neil OGroup of 6 other passengers wouldn't stop talking and shut up for 5 minutes for the whole trip. Playing stupid music and videos on their phones that everyone could hear. Not everyone wants to hear your shit, buy some headphones. I wore earplugs half the time and still heard all their noise. Was stuck in back corner of the van and my seat was pretty uncomfortable, squeaky and noisy. Driver was sometimes texting on Line app and driving at the same time. Sometimes fast and erratic driving. Other people were picked up and dropped off at their hotel location. I had to show up to pick-up location myself, and walk from drop-off location to my hotel. No pickup or drop-off was offered to me. We never stopped long enough to buy some food or drinks, apart from at the border, but you were in a rush to go through there.
Hat Yai to Penang, Van Regional 14pax, New Asian Travel, Sep 19, 2025
JW
Jean WVery helpful office gentleman!
Hat Yai to Penang, Van Regional 14pax, New Asian Travel, Sep 12, 2025
PW
Paul WGenerally, a good travel experience. Driver was a careful driver and didn’t speed or disobey road traffic rules. Air cond in the van is comfortable enough
Hat Yai to Penang, Van Regional 14pax, New Asian Travel, Aug 19, 2025
JM
Juliette MOn time, good car and very friendly driver !
Hat Yai to Penang, Van Van 15pax, Poh Hai Travel, Aug 7, 2025
TM
Timoté MThe bus never arrived at the point of departure. We had to call a driver with whom we couldn't make ourselves understood. Finally a number from another agency got back to us and told us to go to their office to catch another bus 3 hours later. We had no excuses and no warning of the change.
The journey then went well, but our day was completely out of order.
Hat Yai to Penang, Bus Express, Komtar Gunung Raya Hatyai, Jun 24, 2025