The company made everything easy, all packaged into one service. So since our flight arrived too late to take this service directly afterwards, we stayed at Signature hotel at Hat Yai for a night and got picked up at the hotel instead of the airport ( hotel is right next to airport). The van right was comfortable with air conditioning and just two other passengers besides my girlfriend and I. When we got to the pier, driver brought us to nearby location to get our vouchers for the speedboat. We waited for about half a hour before boarding started. Everyone gave the crew their luggages to put in the front and we all lined up and boarded according to our ticket number. Seats were first come first keep. Body was crowded but manageable. Boat ride was comfortable enough, but bumpy. Sit in back for a better view, but only if you don't get seasick.
Ferry Speedboat, Satun Pakbara Speed Boat Club (บริษัท สตูล ปากบารา สปีดโบ๊ท คลับ), Sep 23, 2022
Driver was early, polite and excellent in his service.
Van Van, Dee Travels Hatyai (ดีทราเวล หาดใหญ่), Sep 2, 2022
Was great! My flight get cancelled and then 12togo mover my Booking for Next day was soooo helpfull.thx so much
Ferry Speedboat, Satun Pakbara Speed Boat Club (บริษัท สตูล ปากบารา สปีดโบ๊ท คลับ), Aug 31, 2022
The van and speedboat were both on time. The confortable van was driven smoothly and careful. The speedboat was nearly fall, all passagers had life jacket available, the 90mm ride to Koh Lipe was mostly smooth.
I was able to contact the operator with the phone number provided and warn them I would be a few minutes late due to train 65mm delay. I ended up being late 2mn and they waited for me. Still, as they would not have waited more due to the need to pick up others and arrive on time to the boat, I realize that I should have take a 120mn margin to take into account frequent 1h+ sleeper train delay. In this case, book the 10.20 van instead of the 8:30 van, even if the train is scheduled to arrive at 7:25 at Hat Yai railway station.
Van Van, Dee Travels Hatyai (ดีทราเวล หาดใหญ่), Aug 27, 2022
Very organised agency. Though online purchase is slightly more pricy than physical travel agency.
Road trip was overall good. Driver was helpful and on time for both ways.
Boat trip can be better. Staffs are helpful. It is not comfortable when the boat is fitted full capacity without social distance. No motion sickness bag prepared. Overall decent experience.
Van Van, Dee Travels Hatyai (ดีทราเวล หาดใหญ่), Aug 21, 2022
My 1st booking using 12go with Dee Travel as the operator from Hatyai to Ko Lipe. Pickup by driver was smooth as he had my name ready. Driver will take a picture of you with your name for record. Drive to Pakbara pier was pleasant. The ferry operator was Ploysiam. Ploysiam's speedboat has both front facing seats and seats on the side. Everyone has a life jacket and mandatory to wear one. Ploysiam's has my pick when compared to Satun Pakbara Speedboat club, which I took returning from Ko Lipe.
Van Van, Dee Travels Hatyai (ดีทราเวล หาดใหญ่), Aug 17, 2022
Service excellent, before i arrived at Hat Yai train station, they text me to conform my arrival time, they give good directions where to wait and Van Plate no.
Van Van, Dee Travels Hatyai (ดีทราเวล หาดใหญ่), Aug 9, 2022
Bumpy with the boat. But service very okay
Van Regional, Smart En Plus (สมาร์ท เอ็น พลัส), Aug 3, 2022
Pick up was within the time given. Shared van is comfortable & driver is polite & helpful. The ride to Pak Bara takes about 1.5hr. Driver stops at petrol kiosk for 10mins toilet break. Arrived at the pier promptly & check in for boat to Koh Lipe. Its very straight forward & I reccomend this service to Koh Lipe.
Van Van, Dee Travels Hatyai (ดีทราเวล หาดใหญ่), Jul 27, 2022
On time and better than expected.
Van Regional, Smart En Plus (สมาร์ท เอ็น พลัส), Jul 21, 2022