KB
Kevin BThe vehicle was great in terms of comfort and we were picked up on time. The office had attempted to contact us earlier in the day to offer us the chance to wait in their office as it was raining heavily, but we missed those messages. In terms of handling the booking, the service couldn't be better. However, this particular driver was reckless and inconsiderate of his passengers. We are quite used to an aggressive style of driving from many trips, but this was ridiculous. He drove too fast, even when roads were very rough. I was bounced out of my seat on several occasions. He frequently drove too close to other vehicles, he braked very late and very heavily, he was on his horn permanently hounding other vehicles. He overtook when unsafe to do so.
Hanoi to Ha Giang, Van VIP Limousine 10, Phan Travel (Phan Travel), May 19, 2026
BE
Bilal ESpecial thanks to Thảo for the great service and communication, also had a few stops announced at the beginning. Best experience with transport I had so far in Vietnam!
Hanoi to Ha Giang, Van VIP Limousine 10, Phan Travel (Phan Travel), May 3, 2026
LG
Laura Gvery good
Hanoi to Ha Giang, Van VIP Limousine 10, Phan Travel (Phan Travel), May 2, 2026
S
Sebastien First trip in limousine bus .3626036412782E+24;
Hanoi to Ha Giang, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), May 1, 2026
RL
Ryan LHad a great experience as the staff were all very kind, ride was on time, driver was safe. Communication on WhatsApp was very responsive and helpful, Thảo was absolutely amazing would highly recommend booking this ride both ways to and from Ha Giang!
Hanoi to Ha Giang, Van VIP Limousine 10, Phan Travel (Phan Travel), Apr 29, 2026
AL
Asier LThe bus was more than one hour late. Some of the parts of the bus were loose and making noise while moving and difficulting to keep sleeping.
Hanoi to Ha Giang, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Apr 28, 2026
AJ
Avery JVery nice new bus, very clean, water provided, massage chairs. Drivers were fantastic. One of the drivers even shared a snack with me, very kind. Only comment I would add is I was a bit confused when they swapped out drivers halfway through. I was the only one in the bus at night and didn’t know what was going on, but I soon realized they have two drivers to take different shifts. Everything was great.
Hanoi to Ha Giang, Van VIP Limousine 10, Phan Travel (Phan Travel), Apr 24, 2026
JW
John WThe "limousine" turned out to be a Ford Transit minibus with only nine large very comfortable seats - plenty of room. It left a few minutes late but arrived on time. A 20 minute rest stop in the middle of the journey was welcome. The driver negotiated the twisty road with skill and safety.
Hanoi to Ha Giang, Van Limousine 12, Dong Bac Travel, Apr 24, 2026
EF
Emily FWonderful, comfortable, on time with good customer service.
Hanoi to Ha Giang, Van Limousine 12, Dong Bac Travel, Apr 17, 2026
HL
Harry LThe trip was well organized, and the driver was highly skilled
Hanoi to Ha Giang, Van Limousine 12, Dong Bac Travel, Apr 11, 2026