A
Ainara They picked us up and went to another location to wait for the bus for two hours!!! Also the bus wasnt the same that i reserved and the air was broken in one of the beds. A total disaster!
Hanoi to Ha Giang, Bus Single Cabin, King Express Bus, Aug 18, 2026
MW
Marisa WI rented a red bus and they put me on a yellow. It did not look clean like the pict. Also the staff /bus driver was rude to everyone.
Hanoi to Ha Giang, Bus VIP Cabin 24, Daiichi Travel, Aug 11, 2026
LC
Lena CThey were two hours late
Hanoi to Ha Giang, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Aug 11, 2026
PH
Peter HI should have left Hanoi at 13:00. Instead of the bus arriving at 13:00, a taxi came to pick me up and took me to the bus station, where I had to wait until 14:00. The bus itself was in very good condition. The biggest problem was that we left one hour late and arrived in Ha Giang two and a half hours later than stated on my ticket. This was quite late for me because I already had some things planned.
Hanoi to Ha Giang, Bus Cabin 24, Vin Bus, Aug 10, 2026
M
Manel I had a great experience! The communication on WhatsApp was clear, they were always available to provide info. The driver was lovely!
Hanoi to Ha Giang, Bus VIP 18, Daily Limousine, Aug 5, 2026
AV
Amber VIt was pretty good. Except when we arrived at ha giang, they put us in a smaller bus and didn’t tell what we where going to do… so we drove 1 hour around to drop everybody off at there stay. Meanwhile our stay was the closet to the bus stop. They couldn’t speak English so it was difficult to communicate
Hanoi to Ha Giang, Bus Double Royal Cabin, Bang Phan, Aug 3, 2026
AK
Anna KOnly the wifi didn’t work
Hanoi to Ha Giang, Bus Single Royal Cabin, Bang Phan, Jul 9, 2026
DU
Deleted UGreat bus, very modern and comfortable! Staff at the office was helpful and really tried to make everything as smooth as possible.
Hanoi to Ha Giang, Bus Upper Single Cabin, Sao Viet, Jun 11, 2026
DD
Danny DWe had a great trip! Picked up in front of our hotel in Hanoi, dropped off in front of our hotel in Ha Giang. Excellent service, friendly staff, clear and helpful 1-on-1 communication after placing our reservation. Recommended, I'd book again!
Hanoi to Ha Giang, Van VIP Limousine 10, Phan Travel (Phan Travel), Jun 5, 2026
AD
Amy DBus pick up location changed.
Bus late.
Difficult to contact 12Go or bus company to find out bus ETA.
Got taxied from pick up location to a station and had to wait there.
Finally departed 4 hours later than scheduled.
Hanoi to Ha Giang, Bus Cabin 22, Ngoc Son Limousine, Jun 2, 2026