JW
Joshua WThe bus was comfortable and on time.
Hanoi to Ha Giang, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), Mar 9, 2026
ED
Eva DBus was 1 hour late,
The guy who picked us up from the office and gave us the seating in the bus wasn’t friendly at all.
It was really hard to communicate with him.
We arrived at destination at 3:50 instead of 2am.
Hanoi to Ha Giang, Bus Royal Cabin, Good Morning Cat Ba Bus (Good Morning Cat ba), Mar 9, 2026
BR
Bo RThe driver was rude, speeding a lot, and didn't let us sleep on the bus when we arrived at 4 am which he had already confirmed before our departure. Bus was nice, movie and sound quality pretty bad.
Hanoi to Ha Giang, Bus VIP 24 Lower, G8 Sapa Open Tour (G8 Sapa Open Tour), Mar 5, 2026
JB
Joshua BTime resceduled to 1 hour later without telling us. Driver was yelling the entire trip despite it being a sleeper bus
Hanoi to Ha Giang, Bus Upper Cabin, Dang Quang, Mar 5, 2026
L
Laurence Driver speed and help driver very noisy
Hanoi to Ha Giang, Bus Upper Cabin, Dang Quang, Mar 4, 2026
OJ
Ole JUnfortunately, the trip did not take 5 hours as announced, but 7 hours. Why? I have no idea! There was no traffic jam!
Hanoi to Ha Giang, Bus VIP Sleeper 41, Truly Hagiang, Feb 25, 2026
MH
Mark HCold bus. Blankets not big enough to keep warm. Woken to REALLY loud music.
Hanoi to Ha Giang, Bus Cabin 24 Single, Quang Tuyen Limousine (Quang Tuyen Limousine), Feb 23, 2026
TS
Toby SVery good service
Hanoi to Ha Giang, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), Feb 16, 2026
SA
Spandana AI booked a bus from Old Quarter and received a ticket for stop 25km away. I called the number and the lady gave me a time for the old quarter pick up which was incorrect so we ended up missing our 12pm bus. She put us on the 4pm bus but refused any compensation for the delay we faced and said it’s my fault because I wanted to change my pick up location. She was nice enough and not rude - kindly take this ans feedback to improve. And the bus itself took 7.5 hours not 5 as mentioned ( I believe it’s the standard time but it was misleading information posted on 12go). Bus was comfortable and clean though and drivers accommodated stopping where we requested which was helpful as we arrived so late,
Hanoi to Ha Giang, Bus Lower Cabin, Dang Quang, Feb 10, 2026
MS
Marc SThe vehicle was very comfortable and had everything you need. Highly recommend. What made the tour bad was the service staff. Unfriendly when we loaded our baggage. Was rude to us during the trip and behaved like a commander. When we asked for a second blanket he denied even though there were enough for everybody.
Hanoi to Ha Giang, Bus Cabin 24, Vin Bus, Feb 9, 2026