FC
Fiona CThis bus service felt extremely misleading and poorly organized.
Despite providing the exact coordinates for the meeting point, the bus was not there when we arrived. This caused a lot of unnecessary stress as we tried to locate it while worrying about missing the departure time. The only positive aspect was that the WhatsApp support responded fairly quickly.
The bigger issue, however, was the booking itself. I originally booked a private cabin sleeper bus, which was confirmed on 12go. Shortly after booking, we were told the bus was actually fully booked. If that’s the case, why is it still being advertised and sold on the platform?
Instead of the bus we paid for, the organizer moved us to a different sleeper bus. I assumed this would be similar, just without the private cabin. Unfortunately, that was not the case at all. Me and my partner were placed in the back of the bus on a single mattress shared with three other people, five people total sleeping on roughly a 5m² space.
If I had knowingly booked this type of arrangement, I wouldn’t complain. But being downgraded from a private cabin to a shared mattress without any prior notice or refund is unacceptable.
To make matters worse, the overall experience felt very impersonal. Passengers were rushed onto the bus and directed where to sit or sleep with little explanation, which made the experience feel chaotic and uncomfortable.
@12go.asia: you should not advertise buses that are no longer available, and if customers are downgraded to a lower standard service, they should receive a refund or at least be informed beforehand.
Ha Giang to Ninh Binh, Bus VIP 34, Asian Bus Travel, Mar 11, 2026
IM
Igo MGood comfort, friendly stuff
Ha Giang to Ninh Binh, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Dec 28, 2025
E
Eric Too much transfert and too much lost time.
Ha Giang to Ninh Binh, Bus VIP Cabin + Van Limousine, Tbus, Nov 24, 2025
SP
Stefan PEnough stops, good driver, early arriving
Ha Giang to Ninh Binh, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Nov 24, 2025
M
Mykolas The bus was late 1 hour, but arrived earlier than expected. Stopped for restrooms and announced stops in english.
Ha Giang to Ninh Binh, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Oct 30, 2025
MB
Magdalena BPick up point quite confusing, no toilet on the bus, very little to no information. Arrived over hour early
Ha Giang to Ninh Binh, Bus VIP 22, Full Moon Travel Asia (Full Moon Travel Asia), Oct 28, 2025
PC
Paula CThe journey was too long and tiring. We started on a cabin bus that would take us to Hà Nội. The bus was fine and comfortable, but for the first part of the journey it was impossible to rest because it was beeping and stopping all the time to pick up and give parcels. Instead of dropping us off in Hanoi, it stopped in the middle of the road for another caravan to take us to the next transport. The caravan dropped us off at an office where we waited until a taxi picked us up to take us to the limousine. The limousine ride was very good. Finally, the limousine left us with another man who would take us in his caravan to the hotel. This last journey was the straw that broke the camper's back: the dirty caravan, the somewhat unpleasant man, travelling with his two children who literally jumped on us, jumped on our seats and bothered us the whole way. We couldn't do anything because they were his children and we wanted to get to the hotel. Finally, he did not leave us at the door and as there had been heavy rains, everything was flooded and we had to get into water up to our knees with our suitcases on top of us to get to the hotel. Without a doubt, it was the worst experience travelling in Vietnam.
Ha Giang to Ninh Binh, Bus VIP Cabin + Van Limousine, Tbus, Sep 4, 2025
JM
Jan MThe bus ran out of diesel and was too late.
Ha Giang to Ninh Binh, Bus VIP Cabin 20, Sapa Discovery Travel, Aug 12, 2025
SL
Sven LWe have seen 5 different ‘vehicles’ (taxi, bus, limousine) before we arrived in Ninh Binh.
Ha Giang to Ninh Binh, Bus VIP Cabin + Van Limousine, Tbus, Jul 31, 2025
SM
Selcuk MI took a day bus from Ha Giang to Ninh Binh. Bus was supposed to arrive at 19:30h. At the end I arrived 22:00h with several transfers (4 different buses and taxis).
Operator gives you the instructions you need but doesn’t keep you updated actively.
Ha Giang to Ninh Binh, Bus VIP Cabin + Van Limousine, Tbus, Jul 25, 2025