DM
Daniela MBeds were too hard and the blanket was too short for tall people. The carriages are not new as they claim to be.
Da Nang to Hanoi, Train #SE20 VIP Sleeper 4x, Laman Express, Jun 27, 2026
RL
Raelene LWe did not get what we paid for! Paid for a 2 berth cabin we were in a 4 berth cabin, after speaking with staff were told the train was full, but then at 10pm were woken and offered a 2 berth with an additional cost of 500000 Doing each
Da Nang to Hanoi, Train #SE20 Deluxe Berth, Chapa Express, Jun 26, 2026
AL
Amelie LNothing work, seat adjustment not working, tv on but no control over it so it was just the menu, seatbelt was not really adjustible, blinds didn’t stay open,
bathroom right next to me, it smelt, no toiletpaper
very bumpy on the roads
Da Nang to Hanoi, Bus Upper Single Cabin, HK Buslines, Jun 25, 2026
MH
Marie HGood. The vehicles air conditioning was broken, cold air was coming through the sides so I had to sleep with the blanket, my towel and my coat on. The headphones provided was broken and the TV didn't work.
They also didn't announce where we were for the correct people to get off so was constantly on edge and checking maps to make sure I didn't miss my stop.
Da Nang to Hanoi, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 23, 2026
DM
David MIt's meant to be a luxury experience and it isn't. Cabin is dirty, beds uncomfortable and we brought out own food this time as the snacks offered are laughable.
Not worth the money. Fly instead.
Da Nang to Hanoi, Train #SE20 1st Class Sleeper, Laman Express, Jun 21, 2026
SK
Sergei KSomeone was smoking in the car. The smell of cigarettes came from the ventilation.
Da Nang to Hanoi, Bus VIP Luxury 34, Tuan Trinh, Jun 20, 2026
DX
Dennell XThis was my first experience on a highly recommended sleeper train, and I was genuinely excited for the journey. Based on the reviews, reputation, and premium price, I expected a comfortable and memorable experience.
Unfortunately, the reality was the complete opposite.
During the journey, a woman in our cabin was openly smoking what appeared to be marijuana. The smell filled the compartment and was impossible to escape. I became physically sick from the odor and was unable to sleep for much of the trip. She was also heavily intoxicated, making the experience even more uncomfortable for everyone sharing the cabin.
What was most concerning was that this was not a discreet incident. The smell was obvious, other passengers could smell it, and staff either failed to notice or failed to take appropriate action. At no point should paying passengers be subjected to drug use inside a shared sleeper cabin.
When I later raised the issue, I was asked whether I informed staff. There was little need to do so when the smell was so strong that anyone walking through the carriage could have detected it. Staff were present throughout the journey, and this situation should never have been allowed to continue.
I genuinely wanted to represent this company positively and even hoped to explore future collaboration opportunities. Instead, I was left disappointed by what felt like a complete lack of supervision and customer care.
Rather than enjoying what was supposed to be a premium sleeper train experience, I spent the journey simply trying to make the best of a bad situation because the train was fully booked and there was nowhere else to go.
For the prices being charged, passengers should expect safety, comfort, cleanliness, and attentive staff. In my experience, those standards were not met.
As a first-time sleeper train passenger, this was not the experience I was promised, and certainly not the experience I paid for.
⭐.7120693409341E+32;
Da Nang to Hanoi, Train #SE20 VIP Sleeper 4x, Laman Express, Jun 8, 2026
JP
Jelena PThe journey itself was ok but the bus was 45 min late. When arriving in Hanoi it did not stop and the stop on the ticket, but at the another one. Whilst it wasn't much further away, an extra 10 min walk with a heavy luggage was not nice when you do not expect or plan for it.
Da Nang to Hanoi, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 6, 2026
E
Elaine Easy to navigate in English and payment straight forward even as an older person
Reputable
Download the app can always refer back to your tickets/bookings.
Da Nang to Hanoi, Train #SE20 Private 2-sleeper cabin, Lotus Train, Jun 4, 2026
EN
Ellie NGreat experience, cabins a good size for the 2 of us. People kept walking past yelling to sell drinks. Couldn’t order food from menu (only snacks available)
Da Nang to Hanoi, Train #SE20 Private 2-sleeper cabin, Lotus Train, Jun 2, 2026
