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Catherine GNo clear instructions when arriving at Hanoi Station. Expected a Lotus Staff member to meet us in the waiting hall. No one to help with bags. Grubby linen. Only one pair of slippers. No handwashing liquid and very grubby dedicated area for washing. Steward never came round round with drinks as advertised. Had to purchase beer. Expected more for the price. On arrival at Hue we were helped with bags which was good as a very long drop to the platform from train.
Hanoi to Hue, Train #SE19 VIP 2 Berth, Lotus Train, Oct 21, 2025
AK
Alexandra KGreat way to get between cities
Hanoi to Hue, Train #SE19 VIP 2 Berth, Lotus Train, Oct 20, 2025
SF
Stuart FVery comfortable journey and on time. Nice touch having food and water in the cabin
Hanoi to Hue, Train Cabin 4x, Damitrans, Oct 17, 2025
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Kathleen Unfortunately, people were smoking in our carriage and it was very unpleasant.
Not only customers but also staff.
It was impossible to turn off completely the air conditioning, which meant the room was very cold.
The cleanliness was below standard.
Hanoi to Hue, Train #SE19 Premium Class, Laman Express, Oct 5, 2025
EJ
Elvita JNothing bad happened, but the train is SO slow I was surprised. We arrived around 40min late but that just might be because we were in the middle of a typhoon
Hanoi to Hue, Train Soft Seat, Vietnam Rail, Sep 29, 2025
AJ
Amanda JClean, comfortable. Good communication on the train.
Hanoi to Hue, Train #SE19 VIP 2 Berth, Lotus Train, Sep 21, 2025
RA
Ricardo AThe food sold on the train and snack bar service, was very poor.
Hanoi to Hue, Train #SE3 Deluxe Shared 4x, NewLivitrans Express, Aug 31, 2025
MF
Matteo FEverything was good
Enough space for you and your luggage
Bathroom kinda rusty but thats the only thing.
Drink and food service in the train was cheap and on point
Hanoi to Hue, Train 4 beds cabin lower berth, Vietnam Rail, Aug 30, 2025
T
Thierry Easy to find in the ray station, team efficient
Sleeping car confortable.
A little bit noisy.
Hanoi to Hue, Train #SE19 VIP 2 Berth, Lotus Train, Aug 25, 2025
AA
Alan AThe whole booking experience was very good
Hanoi to Hue, Train #SE19 VIP 2 Berth, Lotus Train, Aug 24, 2025