SR
Sandrine RThe driver was punctual and professional. The car was very comfortable, and he was a very good and careful driver. We had a pleasant and safe journey. Highly recommended!
Sapa to Hanoi, taxi Comfort 3pax, Chou Travel (Chou Travel), Aug 29, 2026
GG
Grant GAmazing driver, very comfortable ride.
Sapa to Hanoi, taxi Comfort 3pax, OUROS Travel (Ouros Travel), Aug 25, 2026
AC
Alessio CTravel time well underestimated. The company declared 4 hours while in reality it took 6 without traffic jams or other kind of delays.
Very good experience with the driver
Sapa to Hanoi, taxi Sedan 3pax, Mui Ne Private Car, Aug 21, 2026
RK
Rachel KOur driver was fantastic! He arrived early and helped us with our bags. He was very kind and hospitable and made sure we were comfortable throughout the journey. He got us back to our destination safely and quickly. I would 100% reccomend him again.
Sapa to Hanoi, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), May 27, 2026
CK
Christian KWell, on the first leg the driver was continuously fiddling with his phone. Which is. In my world, a serious security risk. When I asked him to stop doing it, he did. Later on, he started to fall asleep. I WhatsApped you about it and asked for another driver. Never got a response from you (Ouros), but apparently you talked to the driver who then complained to me.
In the second leg, he drove much better.
But your customer service is bad.
Sapa to Hanoi, taxi Comfort 3pax, OUROS Travel (Ouros Travel), Apr 13, 2026
IG
Ivory GThe driver was on time at the designated pick-up point. Everything went smooth!
Sapa to Hanoi, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Mar 26, 2026
MK
Meralli KExcellent driver, car was very nice too
Sapa to Hanoi, taxi Comfort 3pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Mar 24, 2026
MP
Marie PDriver was pleasant until he got stressed and then was shouting on the phone to the hotel we couldn’t find. He wanted us(3 older 60 year old woman to get out the car with three 20kg suitcases and walk a couple of blocks In Hanoi, we refused as we had paid for a taxi to our hotel. The GPS told him the road was closed but it was actually open. He was raising his voice over the phone to the reception staff when they tried to explain how to access the front of the hotel. We got to the front door by car eventually and he never said good bye just got back in his car. I feel every one in Vietnam has been so welcoming and polite. This man didn’t seem to know the Vietnamese way as we have used your taxi service a few times and always been very happy.
Sapa to Hanoi, taxi SUV 4pax, OUROS Travel (Ouros Travel), Mar 15, 2026
PP
Patrick PComfort and Convenience are so important for us when traveling and that is exactly what we received! It was such a great experience, will definitely book with 12GO when we have our next trip in Vietnam!
Also the drivers are always on time and very responsive!
Sapa to Hanoi, taxi Limousine 9pax, Sapaking Limousine, Mar 9, 2026
AV
Anil VTook way too long to reach. Expected travel time: 4h to 4h 30m. It took us 5h 45m to reach.
Sapa to Hanoi, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Feb 19, 2026