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Marie PDriver was pleasant until he got stressed and then was shouting on the phone to the hotel we couldn’t find. He wanted us(3 older 60 year old woman to get out the car with three 20kg suitcases and walk a couple of blocks In Hanoi, we refused as we had paid for a taxi to our hotel. The GPS told him the road was closed but it was actually open. He was raising his voice over the phone to the reception staff when they tried to explain how to access the front of the hotel. We got to the front door by car eventually and he never said good bye just got back in his car. I feel every one in Vietnam has been so welcoming and polite. This man didn’t seem to know the Vietnamese way as we have used your taxi service a few times and always been very happy.
Sapa to Hanoi, taxi SUV 4pax, OUROS Travel (Ouros Travel), Mar 15, 2026
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Patrick PComfort and Convenience are so important for us when traveling and that is exactly what we received! It was such a great experience, will definitely book with 12GO when we have our next trip in Vietnam!
Also the drivers are always on time and very responsive!
Sapa to Hanoi, taxi Limousine 9 pax, Sapaking Limousine, Mar 9, 2026
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Anil VTook way too long to reach. Expected travel time: 4h to 4h 30m. It took us 5h 45m to reach.
Sapa to Hanoi, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Feb 19, 2026
PJ
Paul JAll good with the operator but just wanted to add up our driver during Sa Pa to Hanoi travel got sleepy on one of the sequence he almost got to the right side of the road luckily I was awake during that time I was able to hold the cars wheel and ask the driver to take a rest or break on to the next gas station stop
Sapa to Hanoi, taxi SUV 5pax, Daily Limousine, Feb 5, 2026
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Ashish SGreat support team, we had to change the destination and time and they were on to it. Kudos to the team. The driver Mr Nghia is an awesome driver, car was clean and tidy and he also provided us with water for every passenger, even paid 10,000 VND to the lady to let us use the toilet. Would definitely recommend.
Sapa to Hanoi, taxi SUV 4pax, OUROS Travel (Ouros Travel), Jan 7, 2026
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Les WDriver was terrible. On the phone for nearly the whole trip and came close to hitting other vehicles. He stopped at Lai Chou to pick up dry cleaning and wandered off for 25 minutes!! Did not tell us where he was going!
Seat belt in back seat was stuck under seat. Asked to stop to fix. He indicated not to worry about it. I had to force him to pull over so I could access the it.
Shit experience and scary.
Sapa to Hanoi, taxi SUV 4pax, Viet Technologies Travel (Viet Technologies Travel), Nov 21, 2025
JL
Jean LAll was perfect.
Sapa to Hanoi, taxi Comfort 3pax, OUROS Travel (Ouros Travel), Sep 13, 2025
EN
Elizabeth NGreat driver and lovely clean car.
Sapa to Hanoi, taxi SUV 4pax, Viet Technologies Travel (Viet Technologies Travel), Aug 13, 2025
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Ilonka JThis driver can drive the ride was comfortabel
Sapa to Hanoi, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Aug 7, 2025
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Jason BCar was spacious , comfortable and the driver conducted regular Wc stops
Sapa to Hanoi, taxi SUV 4pax, Viet Technologies Travel (Viet Technologies Travel), Jul 24, 2025