JV
Jessica VDidn't informed us ahead of time that pick-up at the hotel is not included. I sent a message thru their whatsapp number but it took time before they replied. The bus has a bad smell, there's uncollected trash on the cabin, the airconditioned is not working well – that makes me more uncomfortable. Lastly, upon reaching to the drop-off (114 Trần Nhật Duật) the staff are so rude!
Sapa to Hanoi, Bus Single Cabin, Sao Viet, Mar 16, 2026
DV
David VBus was dirty and smelly - I would not choose this bus company again in the future
Sapa to Hanoi, Bus Double cabin, Group Bus, Mar 15, 2026
RH
Rosalie HI was tell, after I paid, that the bus was full. After many discussions, the staff found an acceptable solution. Everything went well but it was stressful at first time.
Sapa to Hanoi, Bus VIP Limousine VIP Seat, President Limousine by HK Buslines, Mar 15, 2026
JK
Julian KNo sleep, just being thrown around endlessly. To bottom cabin was a bit better. When asking for one the receptionist told us we have to pay the double cabin. After refusing and telling her the bottom cabins are the same size, because I've seen them, it was suddenly possible.
We took a bus washing break during the ride. I realized because a loud noise woke me up that I could not identify. It was high preassure water hitting my window and the rest of the bus. They do not understand that they are transporting sleeping humans.
We were an time on the departure, but we arrived an hour early. This was actually a problem, because our hotel wasdnot ready. Also it means the bus driver rushed the ride, which probably made the shaking of the bus even worse than it had to be.
Sapa to Hanoi, Bus Single Cabin, Sao Viet, Mar 14, 2026
AM
Adrian MWe used the HK buslines service from Sapa to Hanoi. 12Go are an intermediary who send the booking request. As we booked the day before both times the HK bus lines service was actually fully booked and we were offered alternate times which was ok. Better to ask your accomodation provider to book if in Sapa as then HK buslines will pickup from hotel/hostel.
Sapa to Hanoi, Bus VIP Limousine VIP Seat, President Limousine by HK Buslines, Mar 11, 2026
PH
Paula HFantastic trip
Sapa to Hanoi, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Mar 8, 2026
HM
Halil MThe service was excellent on the bus from Hanoi to Sapa; there was a toilet on board, and announcements were made in English during our breaks. However, on the return trip from Sapa to Hanoi, unfortunately, there was no toilet on the bus, and it was impossible to keep track of how long our breaks lasted.
Sapa to Hanoi, Bus Lower Single Cabin, HK Buslines, Mar 7, 2026
LK
Lilian KThe bus stopped twice but only for the guys from the company. We were not allowed to go out for a 6hour journey.
Sapa to Hanoi, Bus Single Cabin, Sao Viet, Mar 7, 2026
SB
Semen BPretty fresh bus with nice sleep boxes. We have departure in time. Office in sapa is good. But air conditioning system have a gaps, and cold air flow impossible to stop. Bus have night stops, and interrupt sleeping, and came earlier then in schedule, so not feel pretty fresh after. But we are in Hanoi, so thank you
Sapa to Hanoi, Bus Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Mar 7, 2026
S
Stephen Very prompt. Driver did a great job. Coach was ok.
Sapa to Hanoi, Bus Single Cabin, Sao Viet, Mar 5, 2026
