EL
Eric LCheck-in was smooth. English skills of the local staff is minimal however. Bus was clean and fairly comfortable. However, some of the equipment was a bit run down, the screens and the remote control were mostly cosmetic as they did not appear to work or do anything. My wife did not even have a remote or a headphone in her cabin, like I did. The bus left on time but was a bit late at the destination. The stops along the way were okay, just be prepared to pay toilet fees. The drop off in Hanoi was a total let down... not at the actual destination address but rather on some nearby avenue. Then while some of the customers had a free shuttle ride to their final destination, we were left out somehow. We asked why that was the case and they said we had to request it before the drop-off. Not sure when we were supposed to book that shuttle, no one ever offered that free service to us. We did call their customer service prior to the trip and we were assured they would be a shuttle service at their main destination. So, anyway, we ended up getting our own Grab ride... too bad such poor conclusion to our trip.
Sapa to Hanoi, Bus Upper Single Cabin, HK Buslines, Aug 29, 2025
CM
Cristina MThe driver was unfriendly and very abrupt driving. The cabins were dirty, the TV didn't work and there was no wifi. He arrived late in Hanoi, he left us all in the middle of a road 25km from the arrival point. He told us to wait 5 minutes for another bus that would take us, and it never arrived. We had to use Grab. No one gave us explanations
Sapa to Hanoi, Bus Single Cabin, Group Bus, Aug 28, 2025
MD
Martijn DComfy ride, clean bus, nice blankets and good drivers.
Sapa to Hanoi, Bus Lower Single Cabin, HK Buslines, Aug 24, 2025
LM
Lise MThe wifi doesnt work
Sapa to Hanoi, Bus Upper Single Cabin, HK Buslines, Aug 21, 2025
C
Charlotte Siège casser
Wifi ne marche pas
Sapa to Hanoi, Bus Lower Single Cabin, HK Buslines, Aug 20, 2025
LR
Lise RAt time, toilet very clean
Sapa to Hanoi, Bus Single Cabin, Sao Viet, Aug 20, 2025
PP
Pinaz PThe entire booking process was smooth and easy. The bus journey was comfortable and I am very grateful they made a detour to the international airport to drop me in time for my early morning flight. Thanks to the driver who actually came all the way to the back of the bus to wake me up at the airport stop. Definitely recommend their service, value for money
Sapa to Hanoi, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Aug 20, 2025
PP
Pablo PGot to the airport 1 hour late
Sapa to Hanoi, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Aug 17, 2025
ED
Emmanuel DQuite poor experience. Not on time and dropped us in the middle of nowhere and parked us in a dirty van without AC and never provided any explanations. Staff is rude.
Sapa to Hanoi, Bus Upper Single Cabin, HK Buslines, Aug 6, 2025
LM
Lynette MGreat service. Great communication. Trip was good. Smooth. Would use this bus service again.
Sapa to Hanoi, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Aug 5, 2025