TM
Timoté MThe bus never arrived at the point of departure. We had to call a driver with whom we couldn't make ourselves understood. Finally a number from another agency got back to us and told us to go to their office to catch another bus 3 hours later. We had no excuses and no warning of the change.
The journey then went well, but our day was completely out of order.
Hat Yai to Penang, Bus Express, Komtar Gunung Raya Hatyai, Jun 24, 2025
EM
Elizabeth MThe minibus was fine, the customer support from 12go was awful. I waited more than 12 hours for an answer from Whatsapp support line.
Hat Yai to Penang, Bus Express, Persada Taiping, Jul 27, 2023
NI
Nadine IThe start point was not a company called Persada but some other travel agency that wasn’t referenced on the receipt and the driver of the other minibus that I was arriving with from Pakbara had to call the number given on the receipt to find out where to drop me.
Instead of 15.00 we left at 16.30, then we drove for 15’ and then returned to HatYai because they had forgotten 2 passengers. So we only left at 17.15. Arrival in Penang was at 23.15 is read of 19.30…
Hat Yai to Penang, Bus Express, Persada Taiping, Dec 19, 2022
BS
Bartlomiej SDriver dropped us in some random place 1km from Prangin Mall.
Hat Yai to Penang, Bus Express, BEH Travel, Dec 4, 2022
JD
Jayne DThe minivan was nice and clean. The driver was very friendly and helpful. The whole trip was great the best one we had whilst in Thailand.
The only issue was finding where the pick up was. Once I messaged them they sent photos which was great. Would definitely recommend.
Hat Yai to Penang, Bus Express, Persada Taiping, Sep 23, 2022
JN
Jorne NThe pick up addresss could not be found through Google maps. It was through phone communication that I eventually found the right place.
Hat Yai to Penang, Bus Express, Persada Taiping, Sep 17, 2022
KT
Kids TOk
Hat Yai to Penang, Bus Express, Persada Taiping, Aug 29, 2022