Y
Yizhar the busvwas fine but the behavior of some of the staff members was very disturbing
Sapa to Hanoi, Bus VIP Luxury 24 Cabin, VietNam Travel Bus (Việt Nam Travel Bus), Mar 22, 2025
AD
Abishek DThe bus was fantastic and very luxurious, however, the behaviour of the driver/operators were very impolite.
Sapa to Hanoi, Bus VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Mar 19, 2025
AM
Audrone MThe trip was amazing and the communication was excellent!
Sapa to Hanoi, Bus VIP Cabin upper berth, Sapa Express, Mar 9, 2025
CV
Charo VExcept for the drivers who were shouting, they saw
Sapa to Hanoi, Bus Upper Single Cabin, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 5, 2025
AE
Andrea EThe tour began with the bus driver and his assistant completely ignoring us and walking away from us with a "ugh" sound when we asked how to find out which bus we were supposed to enter. They ignored us in the rudest way possible.
The assistant to the bus driver then spent the entire ride speaking loudly. At one point, around 2AM, I was woken up by him loudly tearing open the covers to my compartment and speaking loudly in Vietnamese. I saw him do the same with all the other passengers, without even closing the blinds for the passengers that didn't wake up. Obviously I did not understand what he was saying, as someone who does not look Vietnamese, and he did not try to explain or look me in the eyes whatsoever. I was woken up by this and the consequence was being unable to sleep for the entire bus ride after that, meaning when I arrived I was completely exhausted. There's no point with booking a sleeper bus if the workers on board wake the passengers up like this.
We used a different bus company to take a sleeper bus from Hanoi to Sa Pa, and although the compartments were less comfortable we were treated like human beings and able to sleep better due to no rude awakenings. The workers there attempted to communicate in English when they could, and even if they couldn't they at least looked us in the eyes and treated us patiently.
There was also no consequences for passengers watching YouTube videos on speaker phone or talking loudly during the night. I never write bad reviews, but this experience shook me a bit as I was so exhausted by the end of it. I regretted having booked the bus at all as I was too tired the day after to do any of the things I was looking forward to. I had to sleep the whole afternoon to catch up. The same went for my partner who was in the neighbouring compartment.
Sapa to Hanoi, Bus VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Mar 3, 2025
KF
Karoline FThe driver saw that I was getting dropped off far from my hotel and made sure I was dropped off closer to the location of the hotel
Sapa to Hanoi, Bus VIP Luxury 24 Cabin, VietNam Travel Bus (Việt Nam Travel Bus), Mar 2, 2025
JB
Jai B+ went smoothly.
+ comfy pillow & blanket
+ frequent stops
- Left 14:20 instead of 15:30.
Sapa to Hanoi, Bus Sleeper 40, Tien Dat Trans, Feb 21, 2025
SC
Socheat CWe booked the van for 6 people and overall great except driver drove us so much daisy because of mountain road.
Sapa to Hanoi, Bus VIP Limousine 11, Sapaking Limousine, Dec 22, 2024
JB
Joseph BIt was fine. The cabins are comfortable and clean. We stopped quite a lot for breaks (3 times in 6 hours - too often for us) but were over an hour late into Hanoi. As we’d booked the bus to the old town, we had to get off and wait for a mini bus which took an age to get anywhere near the old town. We just jumped off near our hotel.
Sapa to Hanoi, Bus Lower Single Cabin, HK Sapa Open Tour (HK Sapa Open Tour), Dec 16, 2024
DE
Diamond ESleeper Vip Cabin 22 beds Sleeper bus. Very cosy they provide a water bottle, a quilt and I sleep all the way to from Sapa to Hanoi.
Sapa to Hanoi, Bus Single Cabin, Ket Doan Travel (Kết Đoàn), Dec 13, 2024