N
Noemie Bus was lait and the driver very very slow at the beginning.
من تام كوك إلى هانوي, حافلة Limousine 10, Daiichi Travel, ٣٠/٠٩/٢٠٢٦
SL
Sarah LI was extremely disappointed that after booking this service a month prior and regular messages with operators about drop off hotel details they waited until we were on board to say that they would no longer be able to drop us at our hotel. I had been messaging the night before! There is some street closures in the city on the weekends but our section was not affected. We were told to pick one of two drop off points then find transport from there.
من تام كوك إلى هانوي, حافلة Limousine, Cat Ba Discovery, ٢٨/٠٩/٢٠٢٦
GB
George BThe pick up location was wrong....3 different vehicles to get me to Hanoi from Ninh Binh........charing my phone impossible
من تام كوك إلى هانوي, حافلة Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ٢٥/٠٩/٢٠٢٦
L
Luis They asked us to change 3 times of transport. At first we were in a minivan, after half an hour we had to move to another different minivan and at the end they asked us to change again, to move to a car.
من تام كوك إلى هانوي, حافلة Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ٢٢/٠٩/٢٠٢٦
LB
Lucy BThey were late to collect us and then didn’t communicate with us at all - just told us to get into the van, which then drove for 10 mins and they told us to get out and wait. We assumed we were waiting to transfer to a limousine but this wasn’t explained to us, nor how long we might be waiting. There was a toilet here but nowhere to wash your hands. We ended up arriving in Hanoi 1 hour later than expected based upon the schedule.
من تام كوك إلى هانوي, حافلة Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ١٩/٠٩/٢٠٢٦
PV
Patricia VTransfer to the actual bus, nobody talked to us, so we were rushed out of the bus.
من تام كوك إلى هانوي, حافلة Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ١٨/٠٩/٢٠٢٦
OM
Ota MSeatbelts in the first car did not work and seats were broken (could not tilt them), then the door on the car got stuck with bags inside. The second bus was ok. Third car in Hanoi was too small for 4 Europeans...
من تام كوك إلى هانوي, حافلة Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ١٢/٠٩/٢٠٢٦
DP
Davide PI had a very positive experience with Vinh. He was excellent at explaining things clearly and patiently waited whenever it was necessary. Vinh is a genuinely good person — polite, kind, and considerate. His respectful attitude and gentle manner made the whole interaction very pleasant. I truly appreciated his professionalism and his warm personality.
من تام كوك إلى هانوي, حافلة Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ٠٥/٠٩/٢٠٢٦
D
Daniel 12Go is an excellent company for sleeper bus. They are comfy and easy to sleep on. What’s more is their customer service amazing. They communicate well over WhatsApp and offered us discount on our next ride after there was a delay to our first one. Would highly recommend!
من تام كوك إلى هانوي, حافلة Limousine 11, Duy Khang Limousine (Duy Khang Limousine), ٠٤/٠٩/٢٠٢٦
JT
Jared TRight after the booking they contacted me about the trip. Then, nothing. I received no driver confirm and no van plate confirm. I reached out the night before to find out what time I would be picked up and got no response. Hours later I called and someone answered after about 10 rings. Then the line was silent. Got a message from another WhatsApp number saying they couldn’t contact me because their line was blocked. And then nothing. I asked for driver info they said ok and then nothing. The morning of pickup came and still nothing. Then finally from a third number got van confirm that said I would be picked up in 20 min. He arrived in 3 min. It was so frustrating with lack of communication. Will pick different company next time. There are plenty to choose from.
من تام كوك إلى هانوي, حافلة Limousine, Cat Ba Discovery, ٠٤/٠٩/٢٠٢٦
